Ulansky, Kallista (2024) The influence of atmosphere, product variation, and word of mouth on customer’s purchase decision at Rasa Kita Seafood Medan. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (80kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (237kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (576kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (276kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (725kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
In today's era of globalization, every business must compete with fierce
competition in order to survive and emerge as a winner. All types of businesses
including restaurants need their own marketing strategies to attract customers to
decide to buy. As one of the famous Chinese restaurants in Medan, Rasa Kita
Seafood attracts many families looking for a pleasant dining experience. Since its
inception, this restaurant has been committed to serving high-quality dishes in a
comfortable atmosphere. Over time, this commitment has strengthened its
reputation, attracted more and more visitors and contributed to the success of the
restaurant. However, sales data tends to decline and cannot achieve sales targets,
this is likely due to several things or factors why the company experienced a decline
in sales and this condition can be used as a reference to determine whether there are
problems with the atmosphere, product variety, and word of mouth.
The research method used is a quantitative method with the help of SPSS
software version 29 to process respondent data obtained from the results of filling
out the questionnaire. The results obtained are that atmosphere and product variations
have an influence on purchase decisions. However, word of mouth has no influence
on purchase decisions
/ Di era globalisasi saat ini, setiap bisnis harus bersaing dengan persaingan
yang ketat agar dapat bertahan dan muncul sebagai pemenang. Semua jenis bisnis
termasuk restoran membutuhkan strategi pemasaran tersendiri untuk menarik
minat pelanggan agar memutuskan untuk membeli. Sebagai salah satu restoran
Chinese ternama di Medan, Rasa Kita Seafood menarik banyak keluarga yang
mencari pengalaman bersantap yang menyenangkan. Sejak awal berdiri, restoran
ini berkomitmen untuk menyajikan hidangan berkualitas tinggi dalam suasana yang
nyaman. Seiring berjalannya waktu, komitmen ini telah memperkuat reputasinya,
menarik semakin banyak pengunjung dan berkontribusi pada keberhasilan restoran
tersebut. Namun, data penjualan cenderung menurun dan tidak dapat mencapai
target penjualan, hal ini kemungkinan disebabkan oleh beberapa hal atau faktor
mengapa perusahaan mengalami penurunan penjualan dan kondisi ini dapat
dijadikan acuan untuk mengetahui apakah ada masalah padaatmosfer, variasi
produk, dan word of mouth.
Metode penelitian yang digunakan adalah metode kuantitatif dengan
bantuan software SPSS versi 29 untuk mengolah data responden yang diperoleh
dari hasil pengisian kuesioner. Hasil yang diperoleh adalah atmosfer dan varian
produk memiliki pengaruh terhadap keputusan pembelian. Namun, word of mouth
tidak memiliki pengaruh terhadap keputusan pembelian
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Ulansky, Kallista NIM03011210101 kallistaulansky287@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alimin, Erina NIDN0103097202 erina.alimin@lecturer.uph.edu |
Uncontrolled Keywords: | Atmosphere; Product Variation; Word of Mouth |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Kallista Ulansky |
Date Deposited: | 25 Feb 2025 10:32 |
Last Modified: | 25 Feb 2025 10:32 |
URI: | http://repository.uph.edu/id/eprint/67274 |