WONG, LOUIS (2024) The influence of social media advertisi ng, customer trust, and customer value on customer repurchase intention at PT Uniskai Petualangan Selangit, Medan. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
TITLE.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (39kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
ABSTRACT.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (159kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
TOC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (634kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
CHAPTER 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (945kB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
CHAPTER 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
CHAPTER 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
CHAPTER 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
CHAPTER 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (404kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
REFERENCE.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (331kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
APPENDICES 2.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (934kB)
Abstract
PT Uniskai Petualangan Selangit, Medan experienced a decline in
customer purchase decision that can be seen from the income data this was
suspected due to social media advertising, customer trust, and customer value.
The aim of this research is to analyze whether social media advertising, customer
trust, and customer value have partial and simultaneous influence on customer
purchase decision.
Social media advertising, customer trust, and customer value have an
important impact in order to increase customer purchase decisions. When
purchasing decisions increase, it can encourage company income to also increase.
The writer used quantitative research design and IBM SPSS statistics V.
27. The writer used descriptive and causal approach. The sampling technique used
was convenience sampling. The sample size was 130 customers.
The results of hypothesis test showed that social media advertising,
customer trust, and customer value at either partial or simultaneous.
Determination coefficient test results obtained adjusted R square value of 0.446,
this means 44,6% of the Customer Repurchase Intention at PT Uniskai
Petualangan Selangit, Medan which can be explained by the Social Media
Advertising, Customer Trust, and Customer Value.
Recommendation is that the company can design various attractive
advertisements, improve transparent price packages and needs to be considered
by the company starting from the ease of transactions./ PT Uniskai Petualangan Selangit, Medan mengalami penurunan keputusan
pembelian pelanggan yang dapat dilihat dari data pendapatan, hal ini diduga
karena iklan media sosial, kepercayaan pelanggan, dan nilai pelanggan. Tujuan
dari penelitian ini adalah untuk menganalisis apakah iklan media sosial,
kepercayaan pelanggan, dan nilai pelanggan memiliki pengaruh secara parsial dan
simultan terhadap keputusan pembelian pelanggan.
Iklan media sosial, kepercayaan pelanggan, dan nilai pelanggan memiliki
dampak yang penting dalam rangka meningkatkan keputusan pembelian
pelanggan. Ketika keputusan pembelian meningkat, maka dapat mendorong
pendapatan perusahaan juga meningkat.
Penulis menggunakan desain penelitian kuantitatif dan IBM SPSS
statistics V. 27. Penulis menggunakan pendekatan deskriptif dan kausal. Teknik
pengambilan sampel yang digunakan adalah convenience sampling. Jumlah
sampel sebanyak 130 pelanggan.
Hasil uji hipotesis menunjukkan bahwa iklan media sosial, kepercayaan
pelanggan, dan nilai pelanggan baik secara parsial maupun simultan. Hasil uji
koefisien determinasi diperoleh nilai adjusted R square sebesar 0,446, hal ini
berarti 44,6% Niat Pembelian Ulang Pelanggan di PT Uniskai Petualangan
Selangit, Medan dapat dijelaskan oleh Iklan Media Sosial, Kepercayaan
Pelanggan, dan Nilai Pelanggan.
Saran yang diberikan adalah perusahaan dapat merancang berbagai iklan
yang menarik, meningkatkan paket harga yang transparan dan perlu diperhatikan
oleh perusahaan mulai dari kemudahan bertransaksi.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID WONG, LOUIS NIM03011210050 louisswongg23@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Depari, Genesis Sembiring 0325019201 genesis.sembiring@uph.edu |
Uncontrolled Keywords: | Social media advertising; customer trust; customer value; customer repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Louis Wong |
Date Deposited: | 28 Feb 2025 04:54 |
Last Modified: | 28 Feb 2025 04:54 |
URI: | http://repository.uph.edu/id/eprint/67276 |