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Nugroho, Laurentius Ario Adi (2022) Analisis pengaruh perceived ease of use, perceived usefulness, enjoyment, customisation, dan subjective norm terhadap attitude towards brand yang pada akhirnya membentuk loyalty towards brand pada pelanggan tokopedia di Surabaya = Influence analysis of perceived ease of use, perceived usefulness, enjoyment, customisation, and subjective norm on attitude towards brand and attitude towards brand in forming loyalty towards brand to tokopedia Surabaya customers. Bachelor thesis, Universitas Pelita Harapan.
Sutanto, Frilianti Renata Arsel (2022) Pengaruh trust, service quality, functional value dan emotional value terhadap customer satisfaction pada nasabah bank Mandiri di kota Raha, Sulawesi Tenggara. Bachelor thesis, Universitas Pelita Harapan.
Venny, Vivian (2021) Analisis pengaruh perceived value terhadap customer satisfaction dan implikasinya terhadap repurchase intention pelanggan McDonald Darmo Surabaya. Bachelor thesis, Universitas Pelita Harapan.
haryono, yehezkiel kharis (2021) Analisis pengaruh promotion, product, dan customer service terhadap behaviour intention melalui customer satisfaction pada pelanggan Ada apa dengan kopi Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Prakasa, Claudia Evita (2021) Analisis pengaruh mystery, sensuality, intimacy, trust, reputation, performance, terhadap brand loyalty melalui brand love dan brand respect pada pelanggan koi Galaxy mall 3 Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Astawakra, Wayan (2021) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada pelanggan Restoran Geprek Bensu di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Leonig, Yeremia Sesar (2021) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, dan financial cost dalam membentuk behavioral intentions pada pengguna bukalapak di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Halley, Gilbert Irianto Sawefkoy (2021) Analisis pengaruh physical quality, staff behavior, ideal self-congruence, brand identification, lifestyle-congruence, terhadap brand loyalty melalui customer satisfaction pada pelanggan Nakoa Cafe diMalang. Bachelor thesis, Universitas Pelita Harapan.
Regar, Stephanie Claudia Tesalonika (2021) Analisis pengaruh innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust dan perceived usefulness sebagai variabel medaisi pada intention to use mobile payment terhadap pengguna BCA mobile banking di Manado = Analysis of the effect of innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust and perceived usefulness as mediation variables on intention to use mobile payment on BCA mobile payment on BCA mobile banking users at Manado. Bachelor thesis, Universitas Pelita Harapan.
Wurangian, Matthew Andreas Angilbert (2021) Analisis pengaruh assurance, ease of use, e-scape, responsiveness, dan customization terhadap e-satisfaction dan e-trust yang membentuk e-loyalty pada pengguna tiket.com di Manado. Bachelor thesis, Universitas Pelita Harapan.
Lionardo, Hendita (2021) Analisis pengaruh store image dan familiarity with plb terhadap plb perceived quality; dan bersama price consciousness dalam membentuk attitude toward private label; yang pada akhirnya mempengaruhi willingness to re-buy pada pelanggan hypermart di Manado. Bachelor thesis, Universtitas Pelita Harapan.
Kimade, Kevin (2020) Analisis faktor-faktor yang mempengaruhi positive emotion, value, dan behavioral intention pada pelanggan Sushi Tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.
Mangore, Patrio (2020) Analisis pengaruh efficiency, system availabilty, fulfillment, dan privacy terhadap satisfaction dan trust yang membentuk loyalty pada pengguna Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yofri, Charles (2020) Analisis pengaruh ease of use, web site design and layout, responsiveness, customization, dan assurance terhadap satisfaction dan trust untuk meningkatkan customer loyalty. Bachelor thesis, universita pelita harapan.
Purba, Farel (2020) Analisis pengaruh driver of lovemarks terhadap brand love dan brand respect untuk membentuk brand loyalty pada pelanggan Starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wahyu Elian, Evandrew (2020) Analisis pengaruh faktor quality physical environment, food quality, service quality, restaurant image dan customer perceived value terhadap behavioral intention melalui customer satisfaction pada konsumen Coffee Toffee di Surabaya = Analysis quality physical environment, food quality, service quality, restaurant image and customer perceived value on behavioral intention through customer satisfaction on Coffee Toffee consumers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Gunawan, Andreas (2020) Analisis pengaruh food quality, service quality, price, convenience, atmosphere terhadap customer satisfaction dan repurchase intention pada pelanggan restoran Pizza Hut di Surabaya = Analysis of the effect of food quality, service quality, price, convenience, atmosphere on customer satisfaction and repurchase intention on Pizza Hut restaurant customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Mevina, Ria Rista (2020) Analisis pengaruh kualitas layanan,harga,karyawan,bukti fisik terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna aplikasi Grabfood di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Go, Vernando (2020) Analisis pengaruh service quality, product quality, dan perceived value terhadap customer loyalty melalui customer satisfaction pada pelanggan Sogo department store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Putra, James Leonardo (2019) Pengaruh monetary savings, selection, convenience. cutomized produk, entertaniment, exploration, place attachment, socias status, utilitarian value, hedonic value, customer satisfaction dan repurchase intention terhadap smartphone 9 di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Leliga, Felicia Juliani (2019) Pengaruh inspiring visit desire, forming visit awareness, dan facilitating interpersonal interaction terhadap behavioral intention to visit dan actual visit behavior pada kudos café Surabaya. Masters thesis, Universtitas Pelita Harapan.
Setyohadi, Nathanael (2019) Pengaruh salespeople competence & trustworthiness, store environment, assortment, dan promotion, terhadap value for money, dan customer satisfaction yang membentuk loyalty intention dari pelanggan miniso di tunjungan plaza 6 di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Kurniawan, Felicia Juliet (2019) Pengaruh perceived quality, perceived value, brand personality, brand uniqueness terhadap brand loyalty melalui customer satisfaction pada produk zara di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Purnamasari, Riesta Diah (2019) Penggunaan price earning ratio (per) dan return on invested capital (roic) dalam investasi saham. Bachelor thesis, Universtitas Pelita Harapan.
Otto, Patrick Sean (2019) Pengaruh advertisement, entertainment, dan interaction terhadap brand loyalty melalui brand image pada pelanggan shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Limanjaya, Kenny Adi Chitra (2019) Analisis pengaruh physical environment, interacion with other customers, dan interaction with staff terhadap customer loyalty melalui customer delight dan customer satisfaction pada pengunjung suroboyo night carnival di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Budiyanto, Kevin Lawrence (2019) Analisis pengaruh salesperson trustworthiness, store environment, store assortment, dan store communication terhadap store loyalty melalui trust dan perceived value terhadap pelanggan transmart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tanuwidjaya, Victor (2019) The effect of tangibility, responsiveness, reliability, assurance, and empathy to customer loyalty through customer satisfaction of cv. victory toys. Bachelor thesis, Universtitas Pelita Harapan.
Edwin, Timothy (2019) Analysis of factors that affecting gold prices in Indonesia. Bachelor thesis, Universtitas Pelita Harapan.
Muhu, Febriani Nancy (2019) Analisis pengaruh decor & artifacs, spatial layout dan ambientns conditions terhadap price perception dan customer satisfaction dalam membentuk customer loyalty pada pelanggan suhsi tei tunjungan plaza di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Juni, Efraim Stelino Leonardo (2019) Analisis pengaruh dimensi service quality dan price terhadap customer satisfaction dalam membentuk re-purchase intention pada pelanggan citilink di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Akhadiyah, Maulidatul (2019) Analisis pengaruh food quality, service quality, physical environment quality terhadap repurchase intention melalui perceived value dan customer satisfaction pada konsumen kober mie setan semolowaru Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Pratama, Tamara Putri (2019) Analisis pengaruh interaction quality, physical environment quality, dan outcome quality terhadap customer loyalty melalui customer satisfaction pada pelanggan ayam bakar primarasa cabang ahmad yani Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Nabylla, Yusya Chudany (2019) Pengaruh brand fit, brand identification, brand ambassador terhadap repurchase intention melalui attitude toward brand pada konsumen produk kosmetik maybelline di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Budianto, Adrian Renaldi (2019) The effect of brand equity towards customer satisfaction on brand loyalty of zara brand in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Abraham, Febriana Dewi (2018) Analisis pengaruh service quality, food quality, physical quality terhadap repurchase intention melalui customer satisfaction terhadap pelanggan pizza hut di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Kartono, Jun Fullyantoro (2018) Pengaruh interaction quality, physical environment, outcome quality terhadap trust dan pengaruh interaction quality, physical environment, outcome quality, trust terhadap intention to recommendation pada pengguna jasa layanan service motor honda ahass di Siwalankerto. Bachelor thesis, Universtitas Pelita Harapan.
Potu, Tania Monica (2018) Analisis pengaruh corporate social responsibility terhadap customer satisfaction dan customer loyalty dimediasi oleh corporate image pada pelanggan pasta gigi pepsodent di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Fachreza, Derry Yoga (2018) Analyzing stock split effect on stock liquidity towards listed company in Indonesia stock exchange for the period 2014 – 2016. Bachelor thesis, Universtitas Pelita Harapan.
Kristianti, Karina (2017) Analisis faktor yang memengaruhi mahasiswa s1 program studi akuntansi konsentrasi perpajakan terhadap minat berkarir di bidang perpajakan (studi empiris pada mahasiswa perguruan tinggi swasta di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.
