Anteseden dari work engagement dan dampaknya terhadap patient centricity pada dokter jaga instalasi gawat darurat (studi pada rumah sakit di Nusa Tenggara Timur)

Andy, Andy (2022) Anteseden dari work engagement dan dampaknya terhadap patient centricity pada dokter jaga instalasi gawat darurat (studi pada rumah sakit di Nusa Tenggara Timur). Masters thesis, Universitas Pelita Harapan.

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Abstract

Fasilitas kesehatan di daerah tertinggal menghadirkan tantangan tersendiri dalam hal penelitian khususnya mengenai work engagement tenaga kesehatan, dalam hal ini dokter jaga instalasi gawat darurat (IGD). Modifikasi terhadap model penelitian yang ada diperlukan untuk mendapatkan respon yang akurat. Patient centricity sebagai hal baru dalam pelayanan kesehatan adalah variabel yang diprediksi dalam penelitian ini. Penelitian ini bertujuan untuk menguji pengaruh anteseden work engagement terhadap patient centricity pada dokter jaga IGD yang bekerja di rumah sakit di daerah tertinggal di Indonesia. Survei kuantitatif dilakukan dengan teknik purposive sampling untuk mengumpulkan data dari rumah sakit di Nusa Tenggara Timur. Survei tersebut menghasilkan tanggapan dari 183 responden, yang dianalisis melalui partial least squares-structural equation modeling (PLS-SEM). Pengaruh langsung pada work engagement ditemukan paling kuat dari physician autonomy dan public service motivation. Ditemukan bahwa work engagement secara positif dan signifikan memprediksi patient centricity. PLS-Predict menghasilkan large predictive relevance untuk model ini. Penelitian ini berimplikasi pada pengambil kebijakan dan manajemen rumah sakit dalam mengembangkan sumber daya personal dan pekerjaan dalam mengoptimalkan patient centricity melalui work engagement. Studi ini akan menunjukkan pendekatan baru dimana patient centricity dilihat sebagai work engagement dan dapat direplikasi dan diuji pada populasi yang lebih besar. Kata kunci: work engagement; patient centricity; dokter jaga; social exchange theory; pls sem / Health facilities in underdeveloped regions present their own challenges in terms of research, especially regarding the work engagement of health workers, in this case, emergency physicians. Adjustments to existing models are needed to obtain accurate responses. Patient centricity as a new term in healthcare is the predicted variable. This study aimed to examine the effect of the antecedents of work engagement on patient centricity in emergency physicians who worked at hospitals in underdeveloped regions in Indonesia. A quantitative survey was conducted through a purposive sampling technique to collect data from hospitals in East Nusa Tenggara. The survey resulted in 183 responses, which were analysed through partial least squares-structural equation modeling (PLS-SEM). The direct influence on work engagement was found to be the strongest from physician autonomy and public service motivation. It was found that work engagement positively and significantly predicted patient centricity. The PLS-Predict resulted in large predictive relevance for this model. This study has implications for policymakers and hospital management in developing personal and job resources in optimizing patient centricity through work engagement and will show a new approach where patient centricity is seen as work engagement and can be applied in a larger population of physicians. Keywords: work engagement; patient centricity; emergency physician; social exchange theory; pls sem

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