Claudy, Tiffany (2024) The influence of service quality, sales promotion, and brand awareness on Aceh customer's purchase decision at PT Sari Kebun Alam. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT Sari Kebun Alam has still not been able to restore monthly sales as
much as in 2019, declining sales indicate the need to improve these variable to boost
purchases. This study aims to analyze the influence of service quality, sales
promotion, and brand awareness on Aceh customers' purchase decisions at PT Sari
Kebun Alam.
Based on relevant literature reviews, service quality, promotions, and brand
awareness have evidently contributed to customers’ purchase decision as better
services, appealing promotional offers, and proper branding could stimulate
recognition and thus driving purchasing behaviors.
The method used in this study is a quantitative research design using the
instrument SPSS V.26. The writer used a descriptive and causal approach. The
research was conducted on a sample of 103 using simple random sampling.
This research successfully passed the validity, reliability, normality,
multicollinearity, heteroscedasticity, and multiple linear regression tests. The
regression equation is: Purchase Decision = 0.070 + 0.227 Service Quality + 0.470
Sales Promotion + 0.155 Brand Awareness. Hypothesis testing shows that service
quality, sales promotion, and brand awareness significantly influence Aceh
customers' purchase decisions at PT Sari Kebun Alam, both partially and
simultaneously. These variables account for 61.8% of the purchase decision, while
the remaining 38.2% is influenced by factors outside the research model.
It can be suggested that PT Sari Kebun Alam able to create a feedback
system using surveys and suggestion boxes, launch targeted campaigns with
personalized offers on digital platforms, and develop a strong online presence and
engage in community events. / PT Sari Kebun Alam masih belum dapat mengembalikan penjualan bulanan
setara dengan tahun 2019. Penurunan penjualan menunjukkan perlunya perbaikan
pada variable-variabel ini untuk meningkatkan pembelian. Penelitian ini bertujuan
menganalisis pengaruh kualitas layanan, promosi, dan kesadaran merek terhadap
keputusan pembelian pelanggan Aceh.
Berdasarkan kajian pustaka yang relevan, kualitas layanan, promosi, dan
kesadaran merek terbukti berkontribusi terhadap keputusan pembelian pelanggan
karena layanan yang lebih baik, penawaran promosi yang menarik, dan pencitraan
merek yang tepat dapat merangsang pengenalan dan dengan demikian mendorong
perilaku pembelian.
Metode yang digunakan dalam penelitian ini adalah desain penelitian
kuantitatif dengan menggunakan instrumen SPSS V. 26. Penulis menggunakan
pendekatan deskriptif dan kausal. Penelitian dilakukan terhadap sampel sebanyak
103 orang dengan menggunakan simple random sampling.
Penelitian ini lolos uji validitas, uji reliabilitas, uji normalitas, uji
multikolinearitas, uji heteroskedastisitas, dan uji regresi linier berganda, dan
persamaannya adalah Keputusan Pembelian = 0,070 + 0,227 Kualitas Layanan +
0,470 Promosi Penjualan + 0,155 Kesadaran Merek. Berdasarkan hasil pengujian
hipotesis. kualitas layanan, promosi penjualan, dan kesadaran merek terhadap
keputusan pembelian pelanggan Aceh di PT Sari Kebun Alam baik secara parsial
maupun simultan. Selain itu, variabel kualitas layanan, promosi penjualan, dan
kesadaran merek sebesar 61,8% sedangkan sisanya 38,2% dipengaruhi oleh faktorfaktor lain yang berasal dari luar model penelitian ini.
Disarankan agar PT Sari Kebun Alam dapat membuat sistem umpan balik
menggunakan survei dan kotak saran, meluncurkan kampanye terarah dengan
penawaran personal di platform digital, serta mengembangkan kehadiran online
yang kuat dan terlibat dalam acara komunitas.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Claudy, Tiffany NIM03011210044 tiffanyclaudy26@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy 0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | Service quality; sales promotion; and brand awareness; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Tiffany Claudy |
Date Deposited: | 25 Feb 2025 03:35 |
Last Modified: | 25 Feb 2025 03:35 |
URI: | http://repository.uph.edu/id/eprint/67231 |