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Tambunan, Wandi Pangihutan (2024) Analisis pengaruh parents’ orientation, learning outcome, safe environment, dan good teachers terhadap parents’ loyalty melalui parents’ satisfaction pada orang tua siswa SD Plus Ark Sidikalang. Masters thesis, Universitas Pelita Harapan.
Ardiananda, Ella (2024) Analisis pengaruh price policy dan experiential marketing terhadap repurchase intention melalui customer satisfaction sebagai variabel intervening (studi kasus pelanggan e-commerce sociolla Surabaya). Masters thesis, Universitas Pelita Harapan.
Wangania, Pingkan Brigita (2024) Analisis faktor-faktor overall service quality terhadap revisit intention melalui customer satisfaction pada pengguna aplikasi shopee di Manado = The analysis of overall service quality factors on revisit intention through customer satisfaction of shopee application users in Manado. Masters thesis, Universtitas Pelita Harapan.
Kindangen, Meyta Ingrid (2024) Analisis pengaruh perceived risk, perceived usefulness, perceived ease of use, perceived enjoyment dan personal innovativeness terhadap customer satisfaction dan intention to reuse pada pelanggan shopee di Manado. Masters thesis, Unversitas Pelita Harapan.
Tanadji, Christopher Ronald (2022) Analisis pengaruh efficiency, customer service, trust, product quality, application appearance terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Shopee supermarket di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Leonig, Yeremia Sesar (2021) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, dan financial cost dalam membentuk behavioral intentions pada pengguna bukalapak di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Greceawati, Greceawati (2021) analisis pengaruh environment, food quality, dan price fairness terhadap customer satisfaction dan brand image untuk membentuk customer loyalty pada pelanggan street boba Tunjungan di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Pangastuti, Rintani Dyan (2020) Pengaruh hr practices terhadap job loyalty melalui psychological empowerment dan job satisfaction karyawan pt. x. Masters thesis, Universtitas Pelita Harapan.
Lakhwani, Mohit Amardas (2019) The effect of perceived usefulness, easemof use, service quality and application quality on customer satisfaction towards customer loyalty of grab car in surabaya. Masters thesis, Universtitas Pelita Harapan.
Kusuma, Monica Belinda (2019) Feasibility study of a waterbased paint company cv. mitra graha sejahtera. Bachelor thesis, Universtitas Pelita Harapan.
Harahap, Sella Herlina (2019) The analysis of the impact of physical environment, interaction with staff, interaction with other customer, customer delight and customer satisfaction towards customer loyalty of Jawa Timur park 3. Bachelor thesis, Universtitas Pelita Harapan.
Wulandari, Retno (2019) The effect of convenience and logistic on repurchase intention of shopee application customer in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tiendey, Donny (2019) The effect of store familiarity, store convenience through store affect toward customer loyalty of adidas tunjungan plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Waskito, Della Renata Preciosa (2019) Analysis of the impact of store attributes towards perceived relationship investment and perceived relationship quality on customer’s attitudinal loyalty of sogo department store in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lokman, Edbert (2019) Analysis of trustworthiness, familiarity and expertise through festival brand awareness, perceived quality and festival brand image towards festival brand loyalty on market world in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Ade, Michael (2019) The effect of store atmopshere, service quality, product assorment towards customer loyalty through customer satisfaction on innisfree customer’s in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Hansen, Miguel Marios (2019) The influence physical environment quality, food quality, service quality towards customer loyalty through beach club image, customer perceived value, customer satisfaction on potato head beach club Bali. Bachelor thesis, Universtitas Pelita Harapan.
