Presley, Careen (2024) The influence of e-word of mouth, ease of use, and trust towards customer purchase intention on Soco by Sociolla application. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT.Social Bella Indonesia is a trusted and most complete beauty ecommerce in Indonesia, especially for beauty products, make up, cosmetics,
perfumes and skincare. The phenomenon in Soco by Sociolla Application is the
decline in purchase intention. The problems that caused decline in purchase
intention is negative comments on e-Word of mouth, ease of use problem such as
slow response of the application, poor ability to data storage and security as one of
trust issue.
The writer will use some indicators to describe the research variables. EWord of mouth will use the indicators of concern for others, expressing positive
feelings, helping the company and advice seeking. Ease of use will use the
indicators of ease of learning, controllable, clear and understandable, flexible,
easy to become skillful and easy to use. Trust will use the indicators of reliable,
good reputation and security. Customer purchase intention will use the indicators
of attention, interest, desire and action.
The hypothesis in this research are E-Word of Mouth has influence on
Purchase Intention on Soco by Sociolla Application; Ease of Use has influence on
Purchase Intention on Soco by Sociolla Application; Trust has influence on
Purchase Intention on Soco by Sociolla Application; E-Word of Mouth, Ease of
Use and Trust have influence on Purchase Intention on Soco by Sociolla
Application.
This study is descriptive research. The method used is quantitative
methods of processing the data using SPSS. Data was collected by distributing
questionnaires to 100 respondents.
The research result showed that partially, each variable of e-Word of
Mouth (tcount = 3.121), ease of use (tcount = 4.305) and trust (tcount = 3.392) has
influence on purchase intention on Soco by Sociolla application. Simultaneously,
e-Word of Mouth, ease of use and trust (Fcount = 23.223) has influence on purchase
intention on Soco by Sociolla application / PT.Social Bella Indonesia merupakan e-commerce kecantikan terpercaya
dan terlengkap di Indonesia, khususnya untuk produk kecantikan, make up,
kosmetik, parfum dan perawatan kulit. Fenomena yang terjadi pada Aplikasi Soco
by Sociolla adalah menurunnya minat beli. Penyebab menurunnya minat beli
adalah komentar negatif pada e-Word of mouth, permasalahan kemudahan
penggunaan seperti respon aplikasi yang lambat, kemampuan penyimpanan data
dan keamanan yang kurang baik sebagai salah satu faktor kepercayaan.
E-Word of mouth akan menggunakan indikator kepedulian terhadap orang
lain, mengungkapkan perasaan positif, membantu perusahaan dan mencari saran.
Kemudahan penggunaan akan menggunakan indikator kemudahan belajar,
terkendali, jelas dan mudah dipahami, fleksibel, mudah menjadi ahli dan mudah
digunakan. Kepercayaan akan menggunakan indikator keandalan, reputasi baik
dan keamanan. Minat beli pelanggan akan menggunakan indikator perhatian,
minat, keinginan dan tindakan.
Hipotesis dalam penelitian ini adalah E-Word of Mouth berpengaruh
terhadap Minat Beli pada Aplikasi Soco by Sociolla; Kemudahan Penggunaan
berpengaruh terhadap Minat Beli pada Aplikasi Soco by Sociolla; Kepercayaan
berpengaruh terhadap Minat Beli pada Aplikasi Soco by Sociolla; E-Word of
Mouth, Kemudahan Penggunaan dan Kepercayaan berpengaruh terhadap Minat
Beli pada Aplikasi Soco by Sociolla.
Penelitian ini merupakan penelitian deskriptif. Metode yang digunakan
adalah metode kuantitatif dengan pengolahan data menggunakan SPSS.
Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 100
responden.
Hasil penelitian menunjukkan bahwa secara parsial masing-masing
variabel e-Word of Mouth (thitung = 3.121), kemudahan penggunaan (thitung =
4.305) dan kepercayaan (thitung = 3.392)berpengaruh terhadap minat beli pada
aplikasi Soco by Sociolla. Secara simultan e-Word of Mouth, kemudahan
penggunaan dan kepercayaan (Fhitung = 23.223) berpengaruh terhadap minat beli
pada aplikasi Soco by Sociolla.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Presley, Careen NIM03011180145 careenpresyay@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Putra, Ali Syah NIDN0108128102 ali.putra@lecturer.uph.edu |
Uncontrolled Keywords: | e-Word of Mouth; Ease of Use; Purchase Intention; Trust |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Careen Presley |
Date Deposited: | 25 Feb 2025 03:36 |
Last Modified: | 25 Feb 2025 03:36 |
URI: | http://repository.uph.edu/id/eprint/67130 |