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Thanael, Sean Emmerich (2024) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, terhadap intention to repatronage melalui customer satisfaction pada pelanggan toko ritel mode Zara di Pakuwon Mall Surabaya = Analysis of the influence of merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, on intention to repatronage through customer satisfaction among customers of zara retail store in pakuwon mall Surabaya. Masters thesis, Universitas Pelita Harapan.
As'ad, Hafez Muhammad (2024) Analisis performance expectancy,effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan Gopay di Surabaya. Masters thesis, Universitas Pelita Harapan.
Seran, Chrisantus Yobelto (2024) Analisis pengaruh self congruity, functional congruity, perceived value, dan attractiveness of alternatives terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan Hypermart Lippo Plaza di Kupang. Masters thesis, Universitas Pelita Harapan.
Maulana, Daud Alfredo Hidayat (2024) Membangun brand relationship untuk restoran: menguji hubungan atribut restoran, other customers, brand image, customer satisfaction, brand trust, dan brand preference. Masters thesis, Universitas Pelita Harapan.
Hosama, Stefani Diah Permatasari Hosama (2024) Analisis pengaruh information quality, system quality, dan service quality terhadap customer loyalty melalui customer trust dan customer engagement pengguna aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yang, Rachel (2023) The effect of convenience, efficiency, and customer service on decision to use Dana digital wallet and consumer loyalty in Medan. Bachelor thesis, Universitas Pelita Harapan.
Wu, Angellia Rosalynn (2023) The effect of personal selling, product knowledge, product completeness, and brand image on purchase decision in PT Asian Bearindo Gemilang. Bachelor thesis, Universitas Pelita Harapan.
Hartono, Andika (2023) Analisis interactivity, online completeness, ease of use, entertainment, dan trust terhadap perceived value dan loyalty intentions melalui information quality sebagai variabel moderasi pada pelanggan Blibli di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sembiring, Joy Emmanuella Boru (2023) Analisis pengaruh application design, customer service, security and privacy, fulfillment, dan overall e-service quality terhadap customer loyalty melalui customer satisfaction pada pelanggan Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rachel, Lybiel Kiara (2023) Analisis pengaruh effort expectancy, perceived usefulness, information quality, perceived risk, social influence untuk membentuk repurchase intention pada pengguna Shopeefood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Pondaag, Vithalia Nathasya (2023) Analisis pengaruh perceived usefulness, perceived ease of use, perceived credibility, perceived self efficacy, perceived financial cost sebagai variabel mediasi pada behavioral intention terhadap pengguna BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Maulana, Dimas (2023) Analisis pengaruh relative advantage,compatibillity,low complexity,observabillity,trialabillity terhadap intention to use untuk membentuk satisfaction dan intention to recommend pada penggunaan ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rondonuwu, Cristina (2023) Analisis pengaruh sensory experiental state, affective experiental state, interactivity, relative advantage yang mempengaruhi value in use, customer satisfaction dan pada akhirnya customer loyalty toward retailer pada konsumen Watsons = analysis of the influence of sensory experiental state, affective experiental state, interactivity, relative advantage which influence value in use, customer satisfaction and ultimately customer loyalty toward retailers on Watsons consumers. Bachelor thesis, Universitas Pelita Harapan.
Aryanto, Joshua Nova (2023) Analisis pengaruh service quality, quality of staff, corporate image, perceived price terhadap costumer loyalty, melalui costumer satisfaction pada produk H&M di Pakuwon Trade Center Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Salu, Clarisa Cleiry (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap customer loyalty melalui customer satisfaction pada pelanggan Kedai Twenties di Manado. Bachelor thesis, Universitas Pelita Harapan.
Nurfahrezy, Andy Aulia (2023) Analisis pengaruh system quality, information quality, e-service quality terhadap perceived value of the consumer/seller relationship dan pada akhirnya berpengaruh pada online loyalty pengguna Lazada di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Haydar, Haydar Ali (2023) Analisis role of service innovation on business customer performance and loyalty pada pelanggan mixue ice cream and tea di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Hudson, Joel (2023) Pengaruh kulitas pelayanan terhadap kepuasan konsumen pada restoran Kurma di Blora. Bachelor thesis, Universitas Pelita Harapan.
Cheryl, Jesslyn (2023) The influence of discount, lifestyle, relationship marketing, and promotion towards purchase motivation and customer purchase decision at PT Deltamas Surya Indah Mulia. Bachelor thesis, Universitas Pelita Harapan.
Mawaddah, Shafira (2023) Analisis pengaruh peace of mind, moments of truth, outcome focus, product experience terhadap customer satisfaction, brand loyalty dan pada akhirnya word of mouth pada pelanggan hotel cambridge di Medan. = Analysis of the influence of peace of mind, moments of truth, outcome focus, product experience on customer satisfaction, brand loyalty and ultimately word of mouth on cambridge hotel customers in Medan. Masters thesis, Universitas Pelita Harapan.
Setiawan, William Surya (2023) Analisis social presence live streaming platform , viewers , streamers dan telepresence terhadap impulsive buying behaviour pada brand skintific melalui consumer trust pada platform live streaming Tiktok di konsumen Surabaya. Masters thesis, Universitas Pelita Harapan.
Wongharyono, Richardo Evan (2023) Analisis faktor - faktor perceived service quality dalam bidang aviasi terhadap passenger loyalty melalui passenger satisfaction dan passenger complaint pada penumpang Batik Air tujuan dari dan ke Surabaya. Masters thesis, Universitas Pelita Harapan.
Juventia, Jessica (2023) Analisis pengaruh assurance, menu, external environment, accuracy, food quality, responsiveness, hygiene quality, interior design, atmosphere, price terhadap customer loyalty melalui customer satisfaction pada kafe x Sidoarjo. Masters thesis, Universitas Pelita Harapan.
Massie, Vincenzo Eulogia Stillman (2023) Analisis perilaku consumer value melalui attitude konsumen terhadap online buying behavior konsumen platform e-commerce shopee di Manado pada saat pandemi covid-19. Masters thesis, Universitas Pelita Harapan.
Lawrence, Valentino (2023) Pengaruh desain aplikasi, pemenuhan, layanan pelanggan, serta privasi dan keamanan, terhadap loyalitas pelanggan generasi z di Medan dalam konteks Gojek dengan kepuasan dan kepercayaan pelanggan sebagai variable intervening = The influence of apps design, fulfilment, customer service and privacy/security on Gojek gen-z customer loyalty in Medan with the customer satisfaction and customer trust as the intervening variable. Masters thesis, Universitas Pelita Harapan.
Evelyn, Evelyn (2023) Pengaruh lokasi, citra perusahaan, dan kualitas pelayan terhadap keputusan pembelian di PT Atlantis Prima Indonesia = The influence of location, institutional image, and service quality on consumer purchase decision at PT Atlantis Prima Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Filbert, Filbert (2023) The influence of customer service, interest rate, and location on the customer satisfaction at PT. Bank Mestika Dharma Sutomo Serdang branch, Medan. Bachelor thesis, Universitas Pelita Harapan.
Tahir, Jilly (2023) The influence of visual merchandising, self-congruity, brand familiarity, and shopping value on patronage intention towards fashion retail store: A study on Matahari Department Store Medan Thamrin. Bachelor thesis, Universitas Pelita Harapan.
Sikoko, Handra (2023) The influence of informativeness, entertainment & credibility towards online purchase intention through perceived value of advertising of Tiket.com customer in Medan. Bachelor thesis, Universitas Pelita Harapan.
Amin, Jeremy Jonathan (2023) Analisis pengaruh entertainment, interactivity, trendiness, customization, electronic word of mouth terhadap customer loyalty melalui brand image pada pengguna mobile legends di Surabaya = Analysis of the influence of entertainment, interactivy, trendiness, customization, electronic word of mouth, on customer loyalty through brand image on mobile legends users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rawung, Franklin (2023) Analisis pengaruh fulfillment, responsiveness, website design, security, terhadap loyalty melalui trust dan satisfaction pada pelanggan Codashop di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wungkana, Jackline Jane (2023) Analisis pengaruh system quality, service quality, information quality, perceived ease of use, perceived usefulness terhadap net benefit melalui user satisfaction pada aplikasi soco by sociolla di Surabaya = net benefit through user satisfaction for soco by sociolla application users in Surabaya, but system quality information quality, service quality, perceived ease of use, perceived usefulness. Bachelor thesis, Universitas Pelita Harapan.
Susanto, Ivan Wira (2023) Analisis pengaruh variabel aesthetics, position relevance, service quality dan visual quality terhadap customer loyalty melalui satisfaction pada pengguna aplikasi Shopeefood di Surabaya=Analysis of the influence of aesthetics, position relevance, service quality, and visual quality variables towards customer loyalty through satisfaction of Shopeefood application users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kushandojo, Regina Herputri (2023) Analisis pengaruh price level, merchandise, customer service, architecture project terhadap perceived value dan brand awareness dan pada akhirnya repurchase intention pelanggan Sociolla Store Pakuwon Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sahada, Diva Azalia (2023) Analisis pengaruh social media marketing activity entertainment, interaction, trendiness, customization, dan perceived risk terhadap customer response melalui brand equity pada pelanggan Skintific di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yordanita, Agnes (2023) Analisis pengaruh brand, store, processing technology, packaging, country of origin, product information, advertising terhadap consumption melalui purchase intention pada konsumen the body shop galaxy mall di surabaya= analysis of the influence of brand, store, processing technology, packaging, country of origin, product information, and advertising on consumption through purchase intention among customers of the body shop in Galaxy Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Loprang, Kimberly Evangelizta (2023) Analisis pengaruh quality, value, innovativeness, popularity, terhadap repurchase intention melalui satisfaction pada pelanggan tiktok shop di Surabaya = analysis of quality, value, innovativeness, and popularity effect on repurchase intention through satisfaction on tiktok shop customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lee, Winnie Reanne (2023) Analisis pengaruh information quality, service quality, preferential treatment, customization terhadap perceived vaue dan pada akhirnya repurchase intention pengguna aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Angelina, Kelly (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, in-shop emotions terhadap customer satisfaction dan intention to repatronage pada pelanggan KKV di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sompie, Gerald Stevanus Sumual (2023) Analisis pengaruh mobile network quality, service content quality,customer service quality,perceivedvalue, customer satisfaction,continuance intention terhadap pengguna aplikasi mytelkomsel di Manado. Bachelor thesis, Universitas Pelita Harapan.
Anderson, Michael (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap loyalty melalui satisfactiont pada konsumen Boncafe Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Oktavia, Rheina Eveline (2023) Analisis pengaruh visibility, selectivity, persistency, interactivity, brand experience, persistency, interactivity, brand experience, smart shopper feeling, dan pada akhirnya brand loyalty pengguna aplikasi grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kyle, Jonathan Ravi (2023) Analisa pengaruh physical quality, staff Behavior, brand identification, lifestyle congruence terhadap brand loyalty melalui customer satisfaction pada Pelanggan Kopi Janji Jiwa di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Ganadi, Angela Christy (2023) the influence of reliability, privacy & security, app design, and customer service towards e-customer satisfaction and e-customer loyalty of Profits Anywhere application users in Medan. Bachelor thesis, Universitas Pelita Harapan.
Tan, Glorya Christiany (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan MR DIY Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wonua, Armando Dasilva (2023) Analisis pengaruh service output quality, quality of staff, corporate image, perceived price terhadap customer loyalty melalui customer satisfaction pada pelanggan jasa kursus mengemudi mobil nyetirkuy di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Charistianty, Agatha (2023) Pengaruh overall e-service quality terhadap repurchase intention, word of mouth, dan site revisit melalui customer satisfaction dan customer trust pada pelanggan shopee di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Sumana, Agnes Marcelia (2022) Analisis pengaruh management and leadership commitment, management process of quality, quality outcomes, dan accreditation benefits terhadap patient centeredness pada karyawan Siloam Hospitals Surabaya. Masters thesis, Universitas Pelita Harapan.
Purba, Leo (2022) Analisa pengaruh trust in e-banking dengan willingness to adopt e-banking terhadap efektifitas transaksi digital banking dan offline banking pada pt bank central asia tbk., di kantor wilayah xi - Kalimantan. Masters thesis, Universtitas Pelita Harapan.
Shukmawan, Rahardyan (2022) Analisis pengaruh customer relationship management dan convenience terhadap customer loyalty melalui perceived service quality, perceived value, customer satisfaction, dan image pada pelanggan sm audio bros Surabaya. Masters thesis, Universitas Pelita Harapan.
Wahyuni, Febianty (2022) Analisis pengaruh efficiency, privacy, reliability, perceived benefit & customer service terhadap e-satisfaction dan e-loyalty pada pengguna aplikasi Shopee di Yogyakarta. Masters thesis, Universitas Pelita Harapan.
Valencia, Winar Sari (2022) Analisis pengaruh application design, customer service, security/privacy, dan fulfillment terhadap customer loyalty melalui customer satisfaction dan customer trust sebagai intervening variable pada pelanggan aplikasi shopee di Medan, Indonesia. Masters thesis, Universtitas Pelita Harapan.
C, Nicolas (2022) Analisis pengaruh physical attractiveness, attitude homophily, dan social unattractiveness terhadap purchase intention melalui credibility dan parasocial interaction pada selebgram Monika Chai di Medan. Masters thesis, Universitas Pelita Harapan.
Elvina, Michelle (2022) Analisis pengaruh pre-flight service quality, in-flight service quality, post-flight service quality dan covid-19 protocol service quality terhadap passenger satisfaction dan passenger loyalty pada penumpang maskapai lion air di Medan = Analysis of the influence of pre-flight service quality, in-flight service quality, post-flight service quality and covid-19 protocol service quality towards passenger satisfaction and passenger loyalty of lion air passenger in Medan. Masters thesis, Universitas Pelita Harapan.
Wibisana, Dave (2022) Analisis hubungan antara physical quality, staff behaviour, ideal self - congruence, brand identification, dan lifestyle congruence dengan customer satisfaction sebagai variabel mediasi terhadap brand loyalty pada kedai starbucks coffee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
William, Nicholas (2022) Impact of relationship marketing, service recovery and product quality on customer loyalty with customer satisfaction as intervening variable in Pt Global Solid Agrindo. Bachelor thesis, Universitas Pelita Harapan.
Jonathan, Edward (2022) Analysis of the effects of product quality, promotion, and location on customer loyalty using customer satisfaction as the mediating variable at PT Multi Niaga Indotama Medan. Bachelor thesis, Universitas Pelita Harapan.
Adrian, Adrian (2022) The influence of lifestyle, physical environment, and menu variety on customer loyalty through customer satisfaction on PT Sushi Tei Indonesia (case study on Sushi Tei at Delipark Medan customer). Bachelor thesis, Universitas Pelita Harapan.
Hillary, Hillary (2022) The influence of website design, customer service, security/privacy, and fulfillment towards customer loyalty through customer satisfaction at Tokopedia users in Medan. Bachelor thesis, Universitas Pelita Harapan.
Ralahalo, Ester Angelica (2022) Analisis pengaruh orientasi homogenous vs prototypical dalam online marketing terhadap retail brand attitude change pada pelanggan informa furnishing dan ace hardware di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Gunawan, Charles (2022) Analisis pengaruh variabel, reliability, privacy & security, webside design, customer service and support terhadap e-banking loyalty melalui variabel e-Banking satisfaction pada layanan e-Banking bank bca di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rameli, Nelson Geovano (2022) Analisis pengaruh variabel atmospherics, food quality, service quality dan other customer terrhadap brand preference melalui brand image, customer satisfaction dan brand trust pada produk hokky ronde di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Carolina, Melisa Nadya (2022) Analisa pengaruh atmosphere, employee attitude, IT service, coffee quality terhadap customer loyalty melalui customer satisfaction pada pelanggan kopi konnichiwa Dharmahusada Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lourens, Vincentius Rafael (2022) Analisis pengaruh promotion, tangible reward, interpersonal communication, dan preferential treatment terhadap customer gratitude yang membentuk behavioural loyalty dari pelanggan miniso di galaxy mall 3 Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Novendo, Novendo (2022) The influence of brand image, sales promotion and sales product on purchase decision at PT Sukses Maju Bangunan Medan. Bachelor thesis, Universitas Pelita Harapan.
Elisabeth, Febyola (2022) Analisis pengaruh enduring culture involvement, destination brand identification, destination brand reputation terhadap destination brand attachment dan destination brand credibility pelanggan toko Krisna di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Basso, Christino D'bosco (2022) Analisis pengaruh promotion menu, basic information, customer service, dan human sale terhadap customer satisfaction dan pada akhirnya behavior intention pengguna mobil toyota avanza di kota Manado. Bachelor thesis, Universitas Pelita Harapan.
Amanda, Ellsa (2022) Analisis pengaruh financial bonding, basic operations, intermodal operations, dan social strategies terhadap customer loyalty dan customer satisfaction pelanggan J&T Express di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Palit, Kirey (2022) Analisis pengaruh functionality, enjoyment, security, assurance, design, convenience, dan customization terhadap customer satisfaction dan pada akhirnya customer loyalty pada pelanggan McDonald's di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Natalia, Christine (2022) Analisis faktor product attributes, e-vendor characteristics, dan consumer perceptions terhadap customer loyalty melalui customer satisfaction pada pelanggan Gojek di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
giovanni, kevin (2022) Analisis faktor product quality, service quality, environment quality, product assortment terhadap customer loyalty melalui customer satisfaction pada pelanggan kopi kenangan di galaxy mall Surabaya. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.
Putra, Jason Akira Eka (2022) Analisis pengaruh customer orienttaion, competitor orientation,cross functional integration terhadap cafe performance melalui marketing programs pada cafe merci di sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Ngantung, Alinda Kireina (2022) Analisis pengaruh convenience, design, trustworthiness, price, dan various food choices terhadap perceived value, attitude towards food delivery apps dalam membentuk intention to continuously use pada pelanggan shopeefood di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Limantara, Jesica Anastasia (2022) Analisis faktor privacy,practicity,design,sociality terhadap commitment melalui trust pada pengguna BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kurniawan, Carmel (2022) Analisis pengaruh fastfood service quality terhadap loyalty melalui satisfaction yang dipengaruhi oleh trust pada pelanggan KFC di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Christivanno, Yonathan (2022) Analisis pengaruh food quality, service quality, location, atmosphere, price, variety terhadap brand loyalty melalui customer satisfaction pada pelanggan Pizza Hut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Seran, Chrisantus Yobelto (2022) Analisis pengaruh self congruity, functional congruity, perceived value, dan attractiveness of alternatives terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan MR D.I.Y di Kupang. Bachelor thesis, Universitas Pelita Harapan.
Thanael, Sean (2022) Analisis pengaruh mechandise value, internal shop environment, intercation with staff, merchandise variety, presence interaction other customers, in-shop emotions, terhadap intention to repatronage melalui customer satisfaction pada pelanggan toko ritel mode H&M di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Massie, Vincenzo Eulogia Stillman (2022) Analisis perilaku technology readiness, perceived quality, melalui attitude konsumen terhadap usage intention self service technology toko retail Hypermart Manado Town Square = Behavioral Analysis of technology readiness, perceived quality, through customer attitude to usage intention of self service technology at hypermart retail store Manado Town Square. Bachelor thesis, Universitas Pelita Harapan.
Wagiu, Felicia Veronica (2022) “Anlisis pengaruh service quality, store atmosphere, price fairness, melalui satisfaction terhadap loyalty konsumen kopi kenangan di kawasan megamas Manado”. Bachelor thesis, Universitas Pelita Harapan.
Wongharyono, Richardo Evan (2022) Analisa faktor - faktor perceived service quality dalam bidang aviasi terhadap passenger loyalty melalui passenger satisfaction dan passenger complaint pada penumpang Lion Air tujuan dari dan ke Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Indranatha, Made Dwi Satria (2022) Pendahuluan dari intention to play dan berpengaruh terhadap intention to pay pada pemain mobile legends di Lombok, Nusa Tenggara Barat. Bachelor thesis, Universtitas Pelita Harapan.
Tania, Maureen (2022) The influence of instagram social media marketing, brand image, and price toward customer purchase decision at PT. Ozin Karya Pratama, Medan. Bachelor thesis, Universitas Pelita Harapan.
Phan, Pieter (2022) The effect of new servqual dimension towards customer loyalty through customer satisfaction at PT Opal Coffee Indonesia Medan. Bachelor thesis, Universitas Pelita Harapan.
Steven, Steven (2022) The influence of compensation and work environment towards employee performance through job satisfaction as intervening variable at PT Cahaya Rubi Sentosa, Pekanbaru. Bachelor thesis, Universitas Pelita Harapan.
David, David (2022) The influence of motivation, work discipline, and work environment on employee's job satisfaction at CV Polaris Brides Secret, Medan. Bachelor thesis, Universitas Pelita Harapan.
Jesslyn, Jesslyn (2022) The influence of sales promotion, price, quality products, and location towards customer buying decision in Skechers Medan. Bachelor thesis, Universitas Pelita Harapan.
Winarni, Giovani (2022) The effect of brand consciousness, materialism, social comparison, product innovativeness and product involvement on attitude towards purchasing and repurchase intention at Nature Republic Medan. Bachelor thesis, Universitas Pelita Harapan.
Leonita, Jessica Faustina (2022) The effect of perceived herd behavior, subjective norm, peer communication, emotional support, and parasocial interaction on consumers' intention to purchase in Bukalapak during Covid-19 pandemic situation. Bachelor thesis, Universitas Pelita Harapan.
Wallace, Wallace (2022) The effects of construed external image perceived salesperson characteristics perceived company characteristics on extra role behaviors through customer company identification on Zara customer in Sun Plaza Medan. Bachelor thesis, Universitas Pelita Harapan.
Tannavie, Vanessa (2022) Analysis of quality of products, price and location towards customer loyalty through customer satisfaction in Grand Maximum Seafood Restaurant Medan. Bachelor thesis, Universitas Pelita Harapan.
Purba, Zebdi Farel Giolean (2022) Analisis pengaruh dimensi information quality, source credibility, review valence, navigation system, compatibility, ease of use, hotel quality, tenant quality dan service quality terhadap perceived value untuk membentuk repurchase intention pelanggan Agoda di Surabaya. Masters thesis, Universitas Pelita Harapan.
Ang, Monica (2022) Analysis of cross-cultural marketing techniques and brand equity towards purchasing decision through customer preference Indomie in Medan. Bachelor thesis, Universitas Pelita Harapan.
Gani, Ervina Abdul (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap overall perceived service quality, patient satisfaction, dan behavioral intention pada pasien Beaudent Surabaya = Analysis of the influence of technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, and social support quality on perceived service quality, patient satisfaction, and behavioral intention in Beaudent patients in Surabaya. Masters thesis, Universitas Pelita Harapan.
Synarso, Christoper Steven (2022) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap customer satisfaction dan customer loyalty pelanggan Grind and Pull di kota Makassar. Bachelor thesis, Universitas Pelita Harapan.
Armando, Christopher Victor (2022) Analisis pengaruh internet service, prices, employees, physical evidence terhadap customer satisfaction melalui customer loyalty pada pelanggan indihome di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Theli, Kelvin Andreas (2022) Analisis faktor convenience, design, trustworthiness, price dan various food choices terhadap intention to continuously use melalui perceived value dan attitudes towards food delivery apps pada pengguna Shopee food di Surabaya = analysis faktor convenience, design, trustworthiness, price dan various food choices factors on intention to continuously use through perceived value dan attitudes towards food delivery apps on Shopee food users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Mulyana, Daud Alfredo Hidayat (2022) Analisis pengaruh service quality, service enjoyment, cleanness, aesthetic, dan cost terhadap satisfaction dan loyalty pada pelanggan kfc Ahmad Yani Surabaya = analysis Of the effect of service quality, service enjoyment, cleanness, aesthetic, and cost on satisfaction and loyalty on Kfc customers Ahmad Yani Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Alexander, Alexander (2022) Analisis pengaruh food quality, price, location and environment, dan service quality terhadap customer loyalty melalui customer satisfaction pelanggan Burger King di Surabaya selama pandemi. Masters thesis, Universtitas Pelita Harapan.
Dewi, Nova Sinta (2022) Analisis pengaruh atmospherics, food quality, service quality dan other customer terhadap brand preference melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran Sushi Tei Galaxy Mall Surabaya. Masters thesis, Universitas Pelita Harapan.
Oentoro, Gabriel (2022) Analisis pengaruh convenience, design, trustworthiness, price, various food choices terhadap customer loyalty melalui perceived value dan attitudes towards food delivery apps pada pengguna grabfood di Surabaya. Masters thesis, Universitas Pelita Harapan.
Abigail, Cinta Kathleen (2022) Analisis pengaruh service quality, perceived risk, social influence, promotion, performance expectancy, effort expectancy, dan facilitating conditions terhadap customer satisfaction dan customer loyalty pengguna tiket.com selama pandemi covid-29 di Surabaya. Masters thesis, Universitas Pelita Harapan.
Hosana, Gabriella (2022) Analisis pengaruh access convenience, search convenience, evaluation convenience, transaction convenience, dan possession convenience terjadap. Masters thesis, Universtitas Pelita Harapan.
Amadea, Evelyn (2022) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction pada aplikasi BCA Mobile=The effect of product quality, service quality, environment quality, and product assortment on customer loyalty trough customer satisfaction of BCA Mobile application. Masters thesis, Universitas Pelita Harapan.
Putri, Ayu Wulan Pradipta Gandra (2021) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Lazada di Denpasar. Bachelor thesis, Universitas Pelita Harapan.
Nathaniel, Ricardo Oscar (2021) Analisis faktor monetary value, quality of benefits value, social status value, information value, dan preference value terhadap purchase intention pengguna Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tiomualana, Gilbert (2021) The effect of service quality,food quality and perceived value towards behavioral intention through customer satisfaction at Glory Coffe Medan. Bachelor thesis, Universita Pelita Harapan.
Adriansjah, Fernando (2021) The effect of emotional intelligence and motivation (extrinsic and intrinsic) at PT. Mutiaranusa Agro Sejahtera, Medan. Bachelor thesis, Universitas Pelita Harapan.
Darotong, Chelsea (2021) Analisis pengaruh efficiency, requirement fulfilment, system accessibility, dan privacy terhadap customer satisfaction dan customer loyalty pada pelanggan aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Devina, Devina (2021) The effect of perceived usefulness and perceived ease of use on attitude toward using and their impact on behavioral intention to use Petskita website (case study on Petskita customer). Bachelor thesis, Universitas Pelita Harapan.
Simon, Stephen (2021) Analysis factors construed external image, perceived salesperson characteristics, perceived company characteristics on customer extra role behavior through customer company identification on Zeribowl. Bachelor thesis, Universitas Pelita Harapan.
Cindy, Cindy (2021) The effects of product quality, product style, product price, brand image, service quality, and store environment towards the brand loyalty of Zara's customers in Medan. Bachelor thesis, Universitas Pelita Harapan.
Hasnah, Priscillia (2021) The effect of physical environment, communication, customer orientation, relationship benefits, price fairness, and food quality towards customer loyalty through relationship quality at Sushi Tei Medan. Bachelor thesis, Universitas Pelita Harapan.
Rattu, Henry Viericsen (2021) Analisis pengaruh design appeal, perceived quality, subjective norm, dan brand popularity, terhadap repurchase intention melalui mianzi pada pengguna iphone x di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Jo, Jessica Chelsia (2021) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap customer satisfaction dan customer loyalty pelanggan cafe and resto Tuna House di Manado cabang Karangria, Tikala dan Paniki. Bachelor thesis, Universtitas Pelita Harapan.
Alexanders, Steven (2021) Analisis pengaruh food quality, price, location and environment, service quality, customer satisfaction terhadap customer loyalty pada pelanggan sushi tei Pakuwon Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Giroth, Charmenia (2021) Analisis Pengaruh Authenticity, Prior Experience, Interpersonal Justice, dan Involvement Terhadap Konsumen Kopi Janji Jiwa di Tomohon. Bachelor thesis, Universitas Pelita Harapan.
Rarumangkay, Brando (2021) Menganalisis pengaruh social media advertising content, dan social media sales promotion content terhadap behavioural intention, melalui hedonic brand image dan functional brand image pada pelanggan dessertbox Bittersweet by Najla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Regar, Stephanie Claudia Tesalonika (2021) Analisis pengaruh innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust dan perceived usefulness sebagai variabel medaisi pada intention to use mobile payment terhadap pengguna BCA mobile banking di Manado = Analysis of the effect of innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust and perceived usefulness as mediation variables on intention to use mobile payment on BCA mobile payment on BCA mobile banking users at Manado. Bachelor thesis, Universitas Pelita Harapan.
Juniverse, Putri (2021) Analisis pengaruh online shopping experience, customer service, external incentives, security terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Sociolla di Manado. Bachelor thesis, Universitas Pelita Harapan.
Pangemanan, Belina Antoinete Nelly (2021) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap patient satisfaction dan behavioral intention penyintas covid-19 pada 13 Rumah Sakit Tipe B di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Paath, Andrew (2021) Analisis pengaruh décor and artifacts, spatial layout, ambient conditions, food quality, service quality, price, dan location terhadap arousal, pleasure, dan behavioral intention pelanggan restoran Domicile Kitchen & Lounge Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Setyawan, Tyang Awan (2021) Analisis pengaruh financial strategies, basic operational, intermodal operations, social strategies terhadap customer satisfaction dan customer loyalty pelanggan jne di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Hutagalung, Dheasy Panelsa (2021) Pengaruh motivasi dan disiplin kerja terhadap kinerja karyawan pada GG Grafika Medan. Bachelor thesis, Universitas Pelita Harapan.
Hanlie, Velya Laurencia (2021) The effect of sales ethics towards customers' buying behavior at PT.Benua Cemerlang Abadi in Kabanjahe, Karo. Bachelor thesis, Universitas Pelita Harapan.
Luthfia, Siti Anissa (2021) The influence of promotional mix towards customer decision at Potensi Utama University in Medan, focusing on Accounting study program. Bachelor thesis, Univerisitas Pelita Harapan.
Zein, Kennesha (2021) Influence of leadership on job satisfaction at PT Bukit Intan Abadi Medan. Bachelor thesis, Universitas Pelita Harapan.
William, William (2021) The effect of leadership toward employee performance at J&T Aceh Besar. Bachelor thesis, Universitas Pelita Harapan.
Viona, Viona (2021) The influence of service quality and marketing strategy towards customer purchase intention at PT. Bank Mayapada International, TBK. Bachelor thesis, Universitas Pelita Harapan.
Tanedy, Yunita (2021) The influence of performance appraisal on employee motivation at PT Tyremaster Mandiri Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Tjitro, Gregorius Melvin Widjaja (2021) Analisis pengaruh service quality, food quality, atmosphere, dan customer satisfaction terhadap customer loyalty pada restoran KFC Basuki Rahmat Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Setia, Laurentius Calvin (2021) Analisis pengaruh dimensi service quality terhadap customer loyalty melalui perceived value, image, consumption emotion, dan customer satisfaction pada pelanggan hotel Shangri-La di Surabaya. Masters thesis, Universitas Pelita Harapan.
Siahaya, Janice Carysa (2020) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer satisfaction dan repurchase intention pelanggan Blibli.com di Surabaya. Masters thesis, Universitas Pelita Harapan.
Angriawan, Axcell Reinhart Bill (2020) Analisis pengaruh dimensi self gratification, aesthetics, price, prestige, transaction, hedonic, dan quality terhadap customer loyalty melalui customer satisfaction pada pelanggan hotel Vasa Di Surabaya. Masters thesis, Universitas Pelita Harapan.
Sutrisno, Zatira Yuningwati (2020) Analisis pengaruh dimensi social media marketing activities terhadap customer loyalty melalui value equity, brand equity, dan relationship equity pada pelanggan Shopee Indonesia di Surabaya = The influence analysis of social media marketing activities dimensions on customer loyalty through value equity, brand equity, and relationship equity to Shopee Indonesia’s customers in Surabaya. Masters thesis, Universitas Pelita Harapan.
Silalahi, Benedictus Christian (2020) Analisis pengaruh environment, frontline personnel, moments of truth, product offerings terhadap customer loyalty melalui customer experience quality dan relationship quality pada nasabah Nobu Bank di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Geovani, Wenny (2020) Analisis pengaruh faktor product quality, product style , product price, brand image, service quality, dan store environment terhadap brand loyalty pada pelanggan uniqlo di Surabaya. Masters thesis, Universitas Pelita Harapan.
Bolo, Sukristiawan (2020) Analisis pengaruh fulfillment, responsiveness, website design, privacy terhadap loyalty melalui trust dan satisfaction pada pelanggan Tokopedia di Surabaya. Masters thesis, Universitas Pelita Harapan.
Tansy, Kartina (2020) Analisis pengaruh non verbal communication terhadap customer loyalty melalui emotional response dan customer satisfaction pada pengunjung Grapari di Surabaya = Analysis of the effect of non verbal communication on customer loyalty through emotional response and customer satisfaction on Grapari visitors in Surabaya. Masters thesis, Universitas Pelita Harapan.
Muhu, Febriani Nancy (2020) Analisis pengaruh restaurant environmental cues dan non-environmental cues terhadap customer satisfaction dalam membentuk customer loyalty yang dimoderasi oleh motivation pada pelanggan De Mandailing Café and Eatery Jemursari Surabaya = Analysis of the effect of restaurant environmental cues and non-environmental cues on customer satisfaction in forming customer loyalty moderated by motivation of De Mandailing Café and Eatery Jemursari customers in Surabaya. Masters thesis, Universitas Pelita Harapan.
Christian, Dennys (2020) Analisis pengaruh service quality, food quality, atmospherics, authencity (food), authencity (atmospheric) terhadap positive emotion, value dan behavioral intention pada pelanggan restoran Korea Myoung Ga di Surabaya. Masters thesis, Universitas Pelita Harapan.
Palit, Seisy Elvira (2020) analisis pengaruh store attributes terhadap perceived relationship investment, perceived relationship quality, dan attitudinal loyalty dari pelanggan Metro Department Store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Subarjo, Luthfi (2020) Analisis sistem antrian pada loket keluar sepeda motor di Tunjungan Plaza dengan arena simulation. Bachelor thesis, Universitas Pelita Harapan.
Amadea, Evelyn (2020) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya = The effect of product quality, service quality, environment quality, and product assortment on customer loyalty through customer satisfaction XO Suki restaurant Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lala, Hilkia (2020) Analisis pengaruh faktor-faktor yang mempengaruhi usefulness, user satisfaction, dan customer loyalty dari pelanggan Zalora Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Go, Vernando (2020) Analisis pengaruh service quality, product quality, dan perceived value terhadap customer loyalty melalui customer satisfaction pada pelanggan Sogo department store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lorenza, Audrey (2019) An analysis of the influence of technology readiness on passengers’ continuance intention to use self check-in kiosks at juanda international airport. Bachelor thesis, Universtitas Pelita Harapan.
Kuron, Kezia (2018) Studi persepsi merek mewah terhadap loyalitas merek pada apple iphone x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Siswanto, Ricky Prabowo (2017) The effect of distributive, procedural, interactional fairness and perceived ease of use towards loyalty intention through trust, perceived usefulness, and satisfaction on lazada website customer in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
