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Devi, Dzunika Indri Chairunnisa (2024) Analisis pengaruh brand image dan customer experience with company terhadap brand equity melalui brand awareness dan brand association pada konsumen Indomie di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Karoma, Budhi (2024) Analisis pengaruh empowerment and participation, working condition, reward and recognition, teamwork, training and individual development terhadap job satisfaction dalam upaya meningkatkan job loyalty karyawan Rumah Sakit Elim Rantepao Kabupaten Toraja Utara. Masters thesis, Universtitas Pelita Harapan.
Gabriela, Ester Adolfina (2024) Analisis dampak pengembangan HRD terhadap kinerja karyawan dan efektivitas organisasi perusahaan di PT Eloda Mitra (BERNARDI) Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Tanaldo, Wilbert Roderick (2024) Analisis faktor product quality, service quality, dan corporate image terhadap customer loyalty melalui customer satisfaction pada pelanggan CV Vins Cahaya Sukses di Pekanbaru = factor analysis of product quality, service quality, and corporate image on customer loyalty through customer satisfaction on CV Vins Cahaya Sukses customers in Pekanbaru. Masters thesis, Universitas Pelita Harapan.
Thomas, Miranda Elisabeth (2024) Analisis pengaruh self-efficacy, training, motivation, dan competence terhadap organization commitment melalui employee performance pada pt. Bank Sulutgo di wilayah Manado. Masters thesis, Universitas Pelita Harapan.
Parengkuan, Lusiawati Imelda (2024) Analis pengaruh dimensi transformational leadership terhadap employee performance yang dimediasi organizational commitment pada Bank SulutGo (Studi pada karyawan direktorat utama dan pejabat eksekutif PT. Bank SulutGo). Masters thesis, Universitas Pelita Harapan.
Oktavera, Monica (2024) Pengaruh organizational justice terhadap work engagement yang pada akhirnya membentuk organizational citinzenship behavior pada karyawan pt bank x wilayah Kotawaringin & Kuala Kurun di Kalimantan Tengah. Masters thesis, Universitas Pelita Harapan.
Yovito, Reynaldo (2023) Analisis pengaruh ambient factors, design factors, social factors berpengaruh terhadap satisfaction melalui irritation kepada konsumen Zara store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sembiring, Joy Emmanuella Boru (2023) Analisis pengaruh application design, customer service, security and privacy, fulfillment, dan overall e-service quality terhadap customer loyalty melalui customer satisfaction pada pelanggan Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Eunicia, Maeve (2023) Factors influencing Universitas Pelita Harapan, Medan campus's hospitality management student's satisfaction with internship experience: based on the job characteristics model. Bachelor thesis, Universitas Pelita Harapan.
Devine, Alexandra (2023) Pengaruh kualitas pelayanan, kualitas makanan, dan suasana toko terhadap keputusan pembelian konsumen di Mano Ristorante Medan = The effect of service quality, food quality, and store atmosphere toward consumer purchase decision at Mano Ristorante Medan. Bachelor thesis, Universitas Pelita Harapan.
Gunawan, Devina (2023) The influence of brand trust, perceived value, and cafe atmosphere towards customer loyalty at Coffee Day Cafe Binjai. Bachelor thesis, Universitas Pelita Harapan.
Vanessa, Vanessa (2023) Pengaruh relationship marketing, switching cost dan service quality terhadap customer satisfaction dan pada akhirnya membentuk customer loyalty pada PT Lautan Indomas Utama Medan. Masters thesis, Universitas Pelita Harapan.
Fransisca, Nathalie (2023) Pengaruh lingkungan kerja, gaya kepemimpinan dan budaya organisasi terhadap kepuasan bekerja dan implikasinya terhadap performa karyawan divisi sales PT. Istana Deli Kemakmuran, Medan. Masters thesis, Universitas Pelita Harapan.
Rosalie, Corin (2023) the influence of electronic word of mouth, product quality, and experiential marketing on customer purchase decision at V-Coffee, Binjai. Bachelor thesis, Universitas Pelita Harapan.
Sitio, Apryanti (2023) Analisis faktor-faktor yang memengaruhi intention to apply pegawai negeri sipil (studi pada mahasiswa universitas Negeri di kota Medan, Sumatera Utara). Masters thesis, Universitas Pelita Harapan.
Lowee, Denise (2023) the influence of food quality, prices, location, and promotions on purchasing decisions at Zac Urban, Medan. Bachelor thesis, Universitas Pelita Harapan.
Kusumo, Nicco Hadi (2023) Analisis pengaruh information quality, privacy concerns, perceived security, product variety, product delivery, terhadap customer loyalty melalui customer satisfaction pada pelanggan shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Othniel, Axel (2023) Pengaruh food quality, physical environment quality, dan service quality pada behavioral intention melalui customer perceived value dan customer satisfaction pada pelanggan ciccia ristorante and steak house di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
rao, mariano raynaldo da costa (2023) Pengaruh Personel, Physical Environment Dan Escape Terhadap Behaviorial Intention Melalui Satisfaction Pada 118 Cafe Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sumana, Agnes Marcelia (2022) Analisis pengaruh management and leadership commitment, management process of quality, quality outcomes, dan accreditation benefits terhadap patient centeredness pada karyawan Siloam Hospitals Surabaya. Masters thesis, Universitas Pelita Harapan.
Setiawan, Herry (2022) Analisis pengaruh perceived quality, service convenience dan perceived service fairness terhadap customer engagement behavior melalui customer satisfaction pada penumpang pesawat Lion Air di Surabaya. Masters thesis, Universitas Pelita Harapan.
Shukmawan, Rahardyan (2022) Analisis pengaruh customer relationship management dan convenience terhadap customer loyalty melalui perceived service quality, perceived value, customer satisfaction, dan image pada pelanggan sm audio bros Surabaya. Masters thesis, Universitas Pelita Harapan.
Dhewi, Jingga (2022) Analisis pengaruh food quality, service quality, perceived value, terhadap customer satisfaction, dalam membentuk customer loyalty pada pelanggan Lugo Coffee House Tulungagung. Bachelor thesis, Universitas Pelita Harapan.
Ralahalo, Ester Angelica (2022) Analisis pengaruh orientasi homogenous vs prototypical dalam online marketing terhadap retail brand attitude change pada pelanggan informa furnishing dan ace hardware di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lourens, Vincentius Rafael (2022) Analisis pengaruh promotion, tangible reward, interpersonal communication, dan preferential treatment terhadap customer gratitude yang membentuk behavioural loyalty dari pelanggan miniso di galaxy mall 3 Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Liu, Vivian (2022) The influence of promotion, price, location, and facilities on customer purchase decision at Restoran Ria Medan. Bachelor thesis, Universitas Pelita Harapan.
tanuwijaya, albert (2022) Analisis pengaruh service quality, social enjoyment, cleaness, aesthetics, dan cost terhadap customer satisfaction dalam membentuk customer loyalty pada pelanggan Bakmi GM Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kentas, Kezia Marmina (2022) Analisis pengaruh substantive servicescape dan communicative servicescape terhadap positive emotion dalam membentuk perceived value yang pada akhirnya mempengaruhi word of mouth konsumen bobobox di Malang. Bachelor thesis, Universitas Pelita Harapan.
Shatyawan, Dharma Vira (2022) Analisis pengaruh service quality, prices,employees, dan physical evidence terhadap customer satisfication dan pada akhirnya customer loyalty pelanggan Telkomsel di Surabaya = Analysis of the effect service quality, prices, employees, and physical evidence on customer satisfication and customer loyalty at Telkomsel's customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Nugroho, Laurentius Ario Adi (2022) Analisis pengaruh perceived ease of use, perceived usefulness, enjoyment, customisation, dan subjective norm terhadap attitude towards brand yang pada akhirnya membentuk loyalty towards brand pada pelanggan tokopedia di Surabaya = Influence analysis of perceived ease of use, perceived usefulness, enjoyment, customisation, and subjective norm on attitude towards brand and attitude towards brand in forming loyalty towards brand to tokopedia Surabaya customers. Bachelor thesis, Universitas Pelita Harapan.
Alexia, Christy (2022) The influence of food & beverage quality, service quality, place, and price on customer satisfaction and repurchase intention at Soho Capital Medan. Bachelor thesis, Universitas Pelita Harapan.
Leontara, Stella Jovita (2022) The influence of product, price, place, and promotion toward customer purchase decision at Bistronomix Cafe Medan. Bachelor thesis, Universitas Pelita Harapan.
Matthew, Yeremia (2022) Analisis pengaruh employee behaviour, physical evidence, room amenities, food quality terhadap customer satisfaction dalam membentuk behavioural intentions pada tamu di Hotel The Apurva Kempinski. Bachelor thesis, Universitas Pelita Harapan.
Amadea, Evelyn (2022) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction pada aplikasi BCA Mobile=The effect of product quality, service quality, environment quality, and product assortment on customer loyalty trough customer satisfaction of BCA Mobile application. Masters thesis, Universitas Pelita Harapan.
Putri, Cicilia Veronika (2021) Analisis pengaruh atmospherics, food quality, service quality, other customers terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan Pepper Lunch Pakuwon Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yofri, Charles (2021) Analisis learning, novelty, escapism,enjoyment, social value, dan value for money terhadap purchase growth dalam membentuk customer loyalty pada pengguna Tokopedia di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Harvina, Adhelia Tasya (2021) Analisis pengaruh kualitas peoduk, citra merek dan kualitas layanan terhadap kepuasan pelanggan yang membentuk loyalitas pelanggan pada pelanggan Scarlett di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Darotong, Chelsea (2021) Analisis pengaruh efficiency, requirement fulfilment, system accessibility, dan privacy terhadap customer satisfaction dan customer loyalty pada pelanggan aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Cahyono, Michael Sabatinus (2021) Analisis pengaruh online shopping experience, customer service, external incentives, dan privacy terhadap customer satisfaction yang membentuk customer loyalty pada pelanggan Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Budiman, Priza Parmalita (2021) Analisis Pengaruh Utilitarian Quality dan Hedonic Quality Terhadap Online Trust, Online Commitment dan Online Satisfaction yang Membentuk Online Loyalty pada Pengguna Aplikasi BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wurangian, Matthew Andreas Angilbert (2021) Analisis pengaruh assurance, ease of use, e-scape, responsiveness, dan customization terhadap e-satisfaction dan e-trust yang membentuk e-loyalty pada pengguna tiket.com di Manado. Bachelor thesis, Universitas Pelita Harapan.
Negari, Rahardyani Sekar (2021) Analisis pengaruh consumption value terhadap customer satisfaction dan customer trust untuk membentuk customer loyalty pada konsumen kemasan air minum dalam kemasan merek cleo eco shape di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Irot, Yosua Yeremia Angwijaya (2021) Analisis pengaruh e-banking service quality terhadap e-satisfaction untuk membentuk e-loyalty pada pengguna bni mobile banking di Manado. Bachelor thesis, Universitas Pelita Harapan.
Asyrofi, Arief (2021) Analisis pengaruh food quality, service quality, convenience, dan ambiance terhadap future intention melalui overall satisfaction pada pelanggan KFC di kota Pangkalan Bun. Bachelor thesis, Universtitas Pelita Harapan.
Putra, Daniel (2021) Analisis pengaruh logistics service technical quality, logistics service functional quality, terhadap customer satisfaction yang membentuk customer loyalty pada pengguna layanan J&T Express di kota Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Carolina, Irene (2021) Analisis pengaruh online shopping experience, customer service, external incentives dan privacy terhadap customer satisfaction yang membentuk customer loyalty pada pelanggan aplikasi Sociolla di Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Kindangen, Yehezkiel Gabriel (2021) Analisis pengaruh quality, price, innovativeness, dan popularity terhadap satisfaction yang membentuk repurchase intention pada pengguna aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Dewi, Irine (2021) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal need, efficiency, terhadap satisfaction yang membentuk loyalty pada pengguna ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Greceawati, Greceawati (2021) analisis pengaruh environment, food quality, dan price fairness terhadap customer satisfaction dan brand image untuk membentuk customer loyalty pada pelanggan street boba Tunjungan di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Budianti, Nadya (2021) Analisis pengaruh kualitas makanan, harga, lokasi dan lingkungan, dan kualits layanan terhadap kepuasan pelanggan dalam membentuk kesetiaan pelanggan pada pelanggan KFC Tulungagung. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Lionardo, Hendita (2021) Analisis pengaruh store image dan familiarity with plb terhadap plb perceived quality; dan bersama price consciousness dalam membentuk attitude toward private label; yang pada akhirnya mempengaruhi willingness to re-buy pada pelanggan hypermart di Manado. Bachelor thesis, Universtitas Pelita Harapan.
Tjitro, Gregorius Melvin Widjaja (2021) Analisis pengaruh service quality, food quality, atmosphere, dan customer satisfaction terhadap customer loyalty pada restoran KFC Basuki Rahmat Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Jaya, Sridewi Metta (2021) Analisis pengaruh website design dan responsive customer service terhadap product information dan convenience yang membentuk revisit intention pada pelanggan Sociolla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wibisono, Redemptus (2020) Analisis faktor-faktor yang mempengaruhi customer commitment dan customer loyalty pelanggan jasa sistem erp pt. Global industri teknologi solusi (pt. Gits) Di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Fandy Asmoro, Galuh (2020) Analisis pengaruh consumption value, attitude toward local food dan food destination image terhadap repurchase intention pada wisata kuliner Bakso Bakar Trowulan di Malang Raya menurut wisatawan asal Surabaya Raya. Masters thesis, Universitas Pelita Harapan.
Tansy, Kartina (2020) Analisis pengaruh non verbal communication terhadap customer loyalty melalui emotional response dan customer satisfaction pada pengunjung Grapari di Surabaya = Analysis of the effect of non verbal communication on customer loyalty through emotional response and customer satisfaction on Grapari visitors in Surabaya. Masters thesis, Universitas Pelita Harapan.
Muhu, Febriani Nancy (2020) Analisis pengaruh restaurant environmental cues dan non-environmental cues terhadap customer satisfaction dalam membentuk customer loyalty yang dimoderasi oleh motivation pada pelanggan De Mandailing Café and Eatery Jemursari Surabaya = Analysis of the effect of restaurant environmental cues and non-environmental cues on customer satisfaction in forming customer loyalty moderated by motivation of De Mandailing Café and Eatery Jemursari customers in Surabaya. Masters thesis, Universitas Pelita Harapan.
Putra, Abraham Purnama (2020) Analisis pengaruh perceived quality, service convenience, perceived value, dan satisfaction terhadap customer loyalty pelanggan showroom victory Gemilang. Bachelor thesis, Universitas Pelita Harapan.
Oksiana, Maria (2020) Analisis pengaruh self-identification, access, atmosphere, price/promotion, cross-category assortment, within-category assortment terhadap mall loyalty melalui hedonic value, utilitarian value dan shopping well-being (studi pada pelanggan transmart ngagel di Surabaya). Bachelor thesis, Universitas Pelita Harapan.
Mangore, Patrio (2020) Analisis pengaruh efficiency, system availabilty, fulfillment, dan privacy terhadap satisfaction dan trust yang membentuk loyalty pada pengguna Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yofri, Charles (2020) Analisis pengaruh ease of use, web site design and layout, responsiveness, customization, dan assurance terhadap satisfaction dan trust untuk meningkatkan customer loyalty. Bachelor thesis, universita pelita harapan.
Hernando, Jason (2020) Pengaruh physical environment, food quality, customer orientation, communication, relationship benefit, dan price fairness terhadap customer loyalty melalui relationship quality pelanggan Shao Kao Manyar di Surabaya = The effect of physical environment, food quality, customer orientation, communication, relationship benefit, and price fairness to the customer loyalty through relationship quality in Shao Kao restaurant in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Safira, Erlin (2020) Analisis pengaruh design application, privacy, dan fulfillment terhadap customer loyalty melalui perceived value, customer satisfaction, dan customer trust Pada pelanggan aplikasi Shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Purba, Farel (2020) Analisis pengaruh driver of lovemarks terhadap brand love dan brand respect untuk membentuk brand loyalty pada pelanggan Starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Novilia, Novilia (2020) Analisis pengaruh food, service, price and value, convenience, atmosphere terhadap behavioral intention melalui satisfaction pada pelanggan gyu kaku japanese bbq di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Meinanda, Dhianita Layla (2020) Analisis pengaruh prooduct perceived quality, service, environment dan assortment terhadap loyalitas pelanggan melalui kepuasan pada pelanggan depot Bu Rudy cabang Dharmahusada Di Surabaya. Bachelor thesis, Universita Pelita Harapan.
Aries, Aan (2020) Analisis pengaruh social media marketing, corporate social responsibility, sales promotion dan store environment terhadap customer retention melalui perceived value pada pelanggan the body shop Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Budianto, Obed (2020) Analisis pengaruh technical quality, empathy, physical environment terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan kafe excelso Ahmad Yani di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Oentoro, Gabriel (2020) Analisis pengaruh personal need, site organization, user friendliness, efficiency of website, terhadap e-customer loyalty melalui e-customer satisfaction pada pengguna Grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Herlambang, Naza Reno (2020) Pengaruh employee behavior, room amenities, dan physical evidence, melalui customer satisfaction terhadap behavioral intentions pada hotel sofitel bali. Bachelor thesis, Universitas Pelita Harapan.
Pangastuti, Rintani Dyan (2020) Pengaruh hr practices terhadap job loyalty melalui psychological empowerment dan job satisfaction karyawan pt. x. Masters thesis, Universtitas Pelita Harapan.
Rosantika, Rosantika (2020) Pengaruh interaction with other customers, celebrity image, service quality, atmosphere dan product quality terhadap positive emotions untuk meningkatkan loyalty pada cotton ink store di Jakarta. Masters thesis, Universtitas Pelita Harapan.
Hoediono, Charissa Roderica (2019) Analisis variabel-variabel yang mempengaruhi empowerment, participation, working condition, reward, recognition, team work terhadap job satisfaction dan pada akhirnya job loyalty karyawan rumah sakit gigi dan mulut nala husada di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Putra, James Leonardo (2019) Pengaruh monetary savings, selection, convenience. cutomized produk, entertaniment, exploration, place attachment, socias status, utilitarian value, hedonic value, customer satisfaction dan repurchase intention terhadap smartphone 9 di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Lakhwani, Mohit Amardas (2019) The effect of perceived usefulness, easemof use, service quality and application quality on customer satisfaction towards customer loyalty of grab car in surabaya. Masters thesis, Universtitas Pelita Harapan.
Ngantung, Natasha E. (2019) Analisis pengaruh in-store music, in-store aroma, merchandise quality, service quality, price, pleasure dan store satisfaction terhadap store loyalty pada pelanggan starbucks di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Mellisa, Xena (2019) Factors affecting continued usage intention of go-pay users amongst Surabaya citizen. Masters thesis, Universtitas Pelita Harapan.
Tanputri, Maria Natasha (2019) Pengaruh advertising spending, attitudes toward advertisement, dan monetary promotions, terhadap brand awareness, perceived quality, brand associations, dan purchase decision pengguna aplikasi ovo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Setyohadi, Nathanael (2019) Pengaruh salespeople competence & trustworthiness, store environment, assortment, dan promotion, terhadap value for money, dan customer satisfaction yang membentuk loyalty intention dari pelanggan miniso di tunjungan plaza 6 di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Harahap, Sella Herlina (2019) The analysis of the impact of physical environment, interaction with staff, interaction with other customer, customer delight and customer satisfaction towards customer loyalty of Jawa Timur park 3. Bachelor thesis, Universtitas Pelita Harapan.
Wulandari, Retno (2019) The effect of convenience and logistic on repurchase intention of shopee application customer in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Wiratama, Dean Nathanael (2019) Analisis pengaruh physical environment, interaction with customers, dan interaction with staff terhadap customer delight, customer satisfaction dan pada akhirnya terhadap customer loyalty pengunjung batu night spectacular di surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Sutrisno, Zatira Yuningwati (2019) Analisis pengaruh quality, price level, price fairness, positive emotions, dan symbolic dimension terhadap customer satisfaction dan pada akhirnya repurchase intention pelanggan transmart hypermarket di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Palit, Seisy Elvira (2019) Analisis pengaruh store image, product signatureness, quality variation, terhadap perceived quality dan repurchase intentionpelanggan value plus hypermart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Jessica, Angelis (2019) Analysis of the effects of store environment on positive affect and urge to buy in shaping impulse buying of customers at miniso tunjungan plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Kale, Bonita Yunilianthi (2019) The effect of healthiness of food and retailer innovativeness on store prestige, store trust towards store loyalty of crunchaus pakuwon mall Surabaya shopping motivation pada konsumen shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tequila, Deidrew Tia (2019) The effect of functionality, usability, value for money and value for time on customer satisfaction towards customer loyalty of airbnb users in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Muhu, Febriani Nancy (2019) Analisis pengaruh decor & artifacs, spatial layout dan ambientns conditions terhadap price perception dan customer satisfaction dalam membentuk customer loyalty pada pelanggan suhsi tei tunjungan plaza di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Juni, Efraim Stelino Leonardo (2019) Analisis pengaruh dimensi service quality dan price terhadap customer satisfaction dalam membentuk re-purchase intention pada pelanggan citilink di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Hariyanto, Felix (2019) Analisis pengaruh perceived quality, perceived risk, perceived value, perceived price, advertisement, packaging, store image, consumers’ attitude terhadap repurchase intention pada produk - produk value plus di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Kadir, Angelia Allice Penina Laura (2019) Analisis pengaruh dimensi service quality dan Product quality terhadap customers Satisfaction yang membentuk repurchase Intention pada pelanggan h&m di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Chandra, Renaldo Andreas (2019) Pengaruh kompensasi, pemberdayaan, dan kepuasan kerja terhadap loyalitas karyawan pt.makmurjaya usaha di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Candra, Krisna Putra (2019) Analisis pengaruh entertainment, information, irritation, personalization, dan location terhadap repurchase intention melalui advertisement value, advertising attitude, dan brand attitude pada iklan indomie di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Pradhana, Kinasa Adi (2019) Analisis pengaruh social cost, social benefits, access quality, venue quality, event quality terhadap revisit intention melalui satisfaction pada pengunjung event djakarta warehouse project. Bachelor thesis, Universtitas Pelita Harapan.
Wiryasutha, I Gde Ray (2019) Analisis pengaruh aesthetics, navigability, service experience, trust terhadap continuance intention melalui self efficacy, satisfaction pada pengguna ovo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Iwanto, Mario (2019) Analisis pengaruh physical aspect,reliability,personal interaction,problem solving,policy terhadap customer loyalty melalui customer satisfaction pada pelanggan superindo Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Shia, Gilang Caesar Yudhan (2019) Analisis pengaruh privacy, application content, customer service, experiential terhadap eshopping satisfaction yang membentuk re e-shopping intention pada pengguna tiket.com di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lorenza, Audrey (2019) An analysis of the influence of technology readiness on passengers’ continuance intention to use self check-in kiosks at juanda international airport. Bachelor thesis, Universtitas Pelita Harapan.
Estrellita, Gracelyn (2019) Analisis pengaruh pre-flight service quality, inflight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction singapore airlines di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tanzil, Andrianto (2019) Analisis pengaruh product quality, store atmosphere dan service quality terhadap repatronage intention melalui customer satisfaction pada pelanggan matahari department store di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Yulianto, Kresna (2019) Analisis pengaruh perceived quality, brand image dan brand trust terhadap brand loyalty kepada pelanggan apparel nike di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Abraham, Febriana Dewi (2018) Analisis pengaruh service quality, food quality, physical quality terhadap repurchase intention melalui customer satisfaction terhadap pelanggan pizza hut di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Hartanto, Andrian (2018) Factors that influencing singapore airlines’ customer loyalty in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Kartono, Jun Fullyantoro (2018) Pengaruh interaction quality, physical environment, outcome quality terhadap trust dan pengaruh interaction quality, physical environment, outcome quality, trust terhadap intention to recommendation pada pengguna jasa layanan service motor honda ahass di Siwalankerto. Bachelor thesis, Universtitas Pelita Harapan.
Calista, Bella (2018) Pengaruh perceived website quality, social influence and recommendation, experience, credibility terhadap word-of-mouth melalui performance expectancy, customer satisfaction, dan trust pada pengguna tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Hombing, Sarah Noviolita Br (2018) Analisis pengaruh quality of product, brand image, quality of service terhadap customer trust melalui customer loyalty pada pelanggan starbucks coffee di Medan. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Marcellino, Lalujan (2018) Determinan employee engagement dan konsekuen (outcome) dari employee engagegement di hotel aston Manado. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Tuasela, Yolanda Luciana (2018) Pengaruh ethical work climate terhadap proactive behavior performance dan normative commitment melalui reward system di pt perkebunan nusantara x (pg Kremboong). Bachelor thesis, Universitas Pelita Harapan Surabaya.
Martha, Bella (2018) Pengaruh keadilan prosedural terhadap kinerja karyawan melalui komitmen organisasi dan kepuasan kerja karyawan pt. etika darmakonserens. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Putri, Elizabeth Katherine Susanto (2018) The effect of corporate image, product quality, service quality, perceived risk, price consciousness toward repurchase intention of samsung in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Sentausa, Benni Pasca (2018) Pengaruh food quality, price, interpersonal service quality, physical environment quality, dan brand image terhadap customer loyalty melalui satisfaction pada pelanggan warunk up normal Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Potu, Tania Monica (2018) Analisis pengaruh corporate social responsibility terhadap customer satisfaction dan customer loyalty dimediasi oleh corporate image pada pelanggan pasta gigi pepsodent di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Sari, Aidilla (2018) Peran dukungan pimpinan sebagai moderasi hubungan antara workplace bullying dan komitmen organisasi pada pt. Tjakrindo Mas Gresik. Bachelor thesis, Universtitas Pelita Harapan.
Pawane, Roinaldo (2018) The effect of perceived quality, perceived value, perceived price, brand image, trust, and familiarity towards consumers’ repurchase intention of iphone user in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Miru, Bella Fransiska (2018) Analisis faktor-faktor pembentuk employee engagement dan pengaruh employee engagement terhadap organisational commitment karyawan pt dwi martha jaya di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Gracia, Yohana El (2018) Factors influencing post purchase behavior of consumers in etude house Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Prawira, Yudhistira Eka (2018) Analisis pengaruh nutrisi, karakteristik produk, persiapan dan bahan terhadap minat pembelian ulang melalui sikap konsumen susu similac advance di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Agnestasia, Veronika (2018) Analisis pengaruh interaction quality, physical environment quality, outcome quality terhadap customer satisfaction serta dampaknya terhadap behavioral intention pada pelanggan starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Mandasari, Yulinda (2018) Analisis pengaruh mall environment terhadap customer loyalty melalui mall value dan customer satisfaction pada tunjungan plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Adianto, Limas (2018) Pengaruh food quality, service quality, atmosphere quality terhadap repurchase intention melalui customer satisfaction pada pelanggan one eighteenth coffee di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Winarko, Elisa Octavia (2018) Pengaruh interaction quality, content quality, service quality terhadap customer loyalty melalui customer satisfaction pada pelanggan lazada di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Halim, Elvira Christina (2018) Analisis pengaruh service quality, customer service, service pricing , value-added services terhadap brand switching intention melalui customer satisfaction pelanggan grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Purnomo, Victor Agung (2018) Pengaruh persepsi serikat pekerja dan reward terhadap organizational commitment melalui job satisfaction pada karyawan borongan di cv el shaday maranatha. Masters thesis, Universtitas Pelita Harapan.
Lakhwani, Pooja Amar (2018) The effect of physical quality, staff behavior, brand identification and lifestyle congruence towards brand loyalty as mediated by customer satisfaction in starbucks Surabaya. Masters thesis, Universtitas Pelita Harapan.
Merrylin, Elin (2017) Analisis pengaruh variabel social benefit, social cost, access quality, venue quality, dan event quality terhadap revisit intention melalui satisfaction pada event jazz gunung bromo di Jawa Timur. Masters thesis, Universtitas Pelita Harapan.
Dwirani, Fichela (2017) The effect of brand image, brand quality, and brand experience towards brand loyalty through customer satisfaction on nike apparel in Surabaya. Masters thesis, Universtitas Pelita Harapan.
Permanasari, Christine (2017) Pengaruh in store characteristics, economic drivers, dan private labels characteristics terhadap private labels purchase intention melalui private labels loyalty pada product value plus hypermart di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Marsetya, Reynalda Aslam (2017) Analysis of perceived quality, brand image, and perceived value towards customer satisfaction on map emall in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Lakhwani, Mohit Amardas (2017) Analysis of price, car model, safety, brand towards buying decision of uber in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Sutanto, Widi (2017) Analysis the effect of variable environment constructs towards store loyalty through self-congruity from queen cakes customers in Banyuwangi. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Lauwanto, Erick (2017) The effect of curiosity and technology acceptance model on tokopedia repurchase intention in surabaya through perceived hedonic value. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Widjaja, Christian Johan (2017) Analysis of factors affecting employees performance at pt. saf Indonusa. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Cahayadi, Willianto Gunawan (2017) Analysis of marketing mix toward buying decision in citihub tunjungan, Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Calvin, Calvin (2017) Comparative analysis on public companies’ financial performance before and after acquisition (towards acquiring company that registered in Indonesian stock exchange in the period of 2010-2012). Bachelor thesis, Universitas Pelita Harapan Surabaya.
Yulianto, Kresna (2017) Analisis pengaruh social media melalui trust dan perceived usefulness terhadap repurchase intention kepada pelanggan Dealjava di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Afianti, Nanda Amfarah (2017) Pengaruh marketigmix 7p dan hotel atmosphere terhadap keputusan menginap wisatawan di hotel pohon inn Malang. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Laude, Kevin (2017) Analisis pengaruh faktor food quality, service quality, dan restaurant environment,terhadap revisit invention melalui customer satisfaction pada pelanggan kfc ahmad yani di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Putra, Timotius Ardi (2017) Analisa pengaruh olfactory, experiential marketing, service quality, dan customer satisfaction terhadap repurchase intentions pada pelanggan tous les jours galaxy mal Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Kusuma, Ivan (2017) Pengaruh price, promotion, product quality, dan service quality terhadap customer loyalty melalui customer satisfaction pt.sewatoilet Indonesia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Forine, Angie (2016) Analisis pengaruh marketing mix7pterhadap repurchase intention melalui customer’s satisfaction di restoran Sushi Tei Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Gunawan, Mark Sebastian (2016) The effect of service quality, product quality, general exterior, general interior on customer satisfaction and customer loyalty of Mcdonald’s restaurant basuki rahmat in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Abraham, Lucianto (2016) Pengaruh brand affect dan brand quality terhadap brand extension melalui brand loyalty Mc’Café Basuki Rahmat di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Hadiprodjo, Winsensius Wylie Wibowo (2016) Analysis of miles and snow typology towards business performance: case study of Indonesian public companies. Bachelor thesis, Universtitas Pelita Harapan.
Lakhwani, Pooja Amar (2016) The effect of trailers, star power, word of mouth and critics review towards watching ‘my stupid boss’ decision in xxi ciputra world Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Utami, Gracia Novika Mustika (2016) The effect of conflicts and the quality of work life towards employee turnover intentions in hotels. Bachelor thesis, Universtitas Pelita Harapan.
Dwirani, Fichela (2016) The effect of service quality and perceived quality on brand loyalty through perceived value and customer satisfaction on nike shoes outlet in Diponegoro Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Angelina, Fransisca (2016) Analisis pengaruh reward attractiveness, knowledge benefit, required effort terhadap experiential benefit dan program loyalty dalam upaya meningkatkan brand loyalty pelanggan starbucks di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Young, Erren Christianto (2016) Pengaruh asset under management, fund age, dan past performance terhadap kinerja reksadana pendapatan tetap di Indonesia. Bachelor thesis, Universtitas Pelita Harapan.
Prabawanti, Nindya Putri (2016) Analisis pengaruh self-efficacy, career commitment, supervisory support, opportunity to perform, awareness of strategic linkages, dan accountability terhadap motivasi karyawan untuk melakukan transfer of training di kantor pusat pt pelindo iii (persero). Bachelor thesis, Universitas Pelita Harapan Surabaya.
Hartono, Jason Jordy (2016) The effect of perceived usefulness, perceived ease of use and service quality on the behavioral intention of users to reuse gojek in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Salo, Yudih Trisna (2016) Pengaruh brand credibility terhadap word of mouth melalui customer satisfaction dan customer loyalty pada pt. astra honda motor di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Sawito, Alfredo (2016) Marketing mix influence regarding food purchase on boncafe restaurant in Surabaya (a case study on boncafe restaurant). Bachelor thesis, Universtitas Pelita Harapan.
Setiawan, Steven (2015) Pengaruh service atmosphere dan customer relationship management, terhadap repetitive buying melalui customer satisfaction pada comedy kopi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Purnama, Ivan Julian (2015) Pengaruh display, brand trust, brand familiarity, dan price terhadap repetitive buying produk breadtalk di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lauren, Elizabeth Alexandria (2015) The influence of branding perspective and money attitudes on compulsive buying behavior with credit card as the moderator (study on charles & keith customers with credit card in Surabaya). Bachelor thesis, Universtitas Pelita Harapan.
Wijaya, David Jonathan (2015) The effect of service quality on customer satisfaction, customer trust, and customer loyalty of telkomsel in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lakshita, Dhuihitta Mahardhka (2015) Factors affecting customers’ decision to open new sharia bank account, study on bank muamalat in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tjugito, Jason (2015) Factors influencing brand image and consumer buying behavior of pipe and barrel Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Royanto, Diana Puspa Dewi (2015) Factors influencing effective decision making of consumers in etude house surabaya (study on etude house consumers in Surabaya). Bachelor thesis, Universtitas Pelita Harapan.
Khristi, Theodora Cicelia (2015) The effect of cultural dimension on consumer ethocentrism: purchase intention of sariayu martha tilaar cosmetic product in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Harianto, David Zakharia (2015) The effect of workplace romance, task and contextual performance towards job satisfaction and organizational commitment on turnover intention. Bachelor thesis, Universtitas Pelita Harapan.
Anggriawan, Ardi Surya (2014) Analisis pengaruh awareness terhadap purchase intention melalui risk perception, acceptability, affordability, dan accessibility (studi pada produk fashion "rudemars" di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.
Canadi, Yoshephina Mitabeshi (2014) The effect of store atmosphere toward customers’ visitation behavior at food festival and g-walk, Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Puspitoningrum, Yunita Dyah (2014) Pengaruh kohesivitas terhadap kinerja kelompok yang dimoderasi oleh iklim kerja kelompok dan social loafing di pt. Tatar Utama Sentosa kabupaten Tulungagung. Bachelor thesis, Universtitas Pelita Harapan.
Yosephien, Yosephien (2014) A case study on the managerial issues at pt x. Bachelor thesis, Universtitas Pelita Harapan.
Hadinata, Bezaleel (2014) Impact of capital and labor on gdp of oecd-member countries with high and low broadband infrastructure. Bachelor thesis, Universtitas Pelita Harapan.
Levinna, Tasha (2014) The influence of cognitive and affective images on consumers’ trustworthiness towards lg and panasonic air conditioning products. Bachelor thesis, Universtitas Pelita Harapan.
Handoko, Otniel William (2014) Analisis faktor-faktor yang mempengaruhi intenion to purchasing digital music menggunakan aplikasi spotify. Bachelor thesis, Universtitas Pelita Harapan.
Riantika, Gita (2014) Analisis pengaruh elemen ekuitas merek terhadap keputusan pembelian merek pocari sweat di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Nathania, Michelle (2014) Pengaruh pengorbanan dan kualitas layanan terhadap keinginan pembelian ulang istana ayam goreng sri di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Nico, Andreas (2014) The effects of awareness, acceptability, affordability, and accesibility on the habitual acquisition behavior of indomie’s customers in Carrefour Rungkut Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Angkawijaya, Santo A. (2014) Pengaruh product quality terhadap satisfaction, trust dan loyalty dalam membentuk word of mouth pada konsumen os android di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lesawengen, Roinardes Willyan (2014) Arganizational strategic analysis at pt. Marine Yard Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Wijaya, Olivia Anastasia Glory (2014) Factors affecting customers’ intention to purchase the starbucks’ tumbler at Galaxy Mall, Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Bano'et, Gabriela Steffi (2014) Pengaruh perubahan organisasi terhadap sinisme karywan terhadap perubahan organisasi yang dimoderasi oleh gaya kepemimpinan transformasional dan pengaturan kerja. Bachelor thesis, Universtitas Pelita Harapan.
Saputra, Arief (2014) Analisis pengaruh country-of-origin labelling, product knowledge, product involvement terhadap customer purchase decision dengan product involvement sebagai variabel moderating pada produk kebab turki baba rafi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Susanto, Vincent Jaya (2014) The impact of brand awareness, packaging and affordability on brand loyalty: evidence from jamoo restaurant on shangri-la hotel, Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Kawulusan, Hendra (2014) Pengaruh gaya hidup dan sikap uang terhadap keputusan memodifikasi motor dengan spare part tdr di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Afaratu, Novita (2014) Pengaruh kesadaran kesehatan, lingkungan dan penampilan terhadap sikap perilaku pembelian kosmetik body shop di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Alinegoro, Irwan Hartono (2013) Pengaruh elemen ekuitas merek ( brand equity ) terhadap keputusan pembelian produk pakaian (x) s.m.l di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Abraham, Ericko (2013) Analisa faktor-faktor yang mempengaruhi keinginan untuk menggunakan tablet samsung galaxy di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Raharjo, Alvin Suryanata (2013) Analisis faktor olfactory terhadap purchase intention dengan approach behavior dan experiential marketing sebagai variabel intervening pada produk downy di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Adisumarto, Helvine (2013) The relationship of global openness, consumer ethnocentrism, and product judgment toward Indonesian youth’s willingness to buy more of modern jamu. Bachelor thesis, Universtitas Pelita Harapan.
Sujono, Yusak Agustinus (2013) Pengaruh beliefs dan materialism terhadap keputusan pembelian tas bajakan di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Wahyu, Okky (2013) Analisa asosiasi merek, nilai produk, dan kualitas pelayanan, serta pengaruhnya terhadap kepuasan dan kesetiaan pelanggan nike di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Soetanto, Anita Carolina (2012) Factors that influence intention and decision to purchase chicken product at a&w restaurant Cito, Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Lianto, Johan (2012) The influence of customer trust to customer loyalty to repurchase intention of Ultra Milk in Surabaya with perceived csr as moderating variable. Bachelor thesis, Universtitas Pelita Harapan.
Dewi, Febri Gangga (2012) Pengaruh keadilan distributif dan keadilan prosedural terhadap motivasi kerja karyawan studi kasus pada PT Syam Surya Mandiri di Samarinda. Bachelor thesis, Universtitas Pelita Harapan.
Gandawidjaja, Isai (2012) Analisis pengaruh citra institusi dan pengalaman konsumen terhadap kesetiaan institusi siswa smak Kolose Santo Yusup Malang. Bachelor thesis, Universtitas Pelita Harapan.
Hui, Malvin Ling Yeow (2012) Factors analysis that influence repurchase intention towards customer of canteen 1 in Surabaya (case study on student of petra 1). Bachelor thesis, Universtitas Pelita Harapan.
Amelia, Elva (2012) Analisis pengaruh kualitas layanan terhadap kepuasan dan kesetiaan pelanggan Ardelia Salon di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Laurens, Caroline (2012) The effect of job characteristics, perceived organizational support, employee engagement toward job satisfaction at ef English First Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Hansen, Evelyn (2012) The effects of iso 9001:2008 quality management system and corporate quality culture towards employee performance at pt. Aneka Gas Industri V, Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.
Anastassia, Monica (2012) Factors influencig UPH Surabaya students' intention to adopt intenet banking services. Bachelor thesis, Universtitas Pelita Harapan.
Suhartono, Gunanto (2012) The effect of salesperson attributes and pricing strategies on consumer buying decision in matahari department store City of Tomorrow Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Naufal, Prio (2012) The effect of work environment and job motivation on job satisfaction and job performance in pt. x. Bachelor thesis, Universtitas Pelita Harapan.
Hadi, Steve (2012) Analyze of factor influence brand loyalty of blackberry in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Baskoro, Aldo Tedjo (2011) Analisis customer value pengguna la batik di Surabaya ditinjau dari kualitas produk dan desain produk. Bachelor thesis, Universtitas Pelita Harapan.
Tiro, Chelly Liviani (2011) Pengaruh service quality dan brand association terhadap customer satisfaction pada pelanggan jasa penerbangan Garuda Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
