Browse by Contributors

Puspitasari, Virdha Dwi (2024) Analisis variabel-variabel yang mempengaruhi intention to use terhadap actual use dan pada akhirnya customer loyalty pada pengguna aplikasi lugo di Lumajang = Analisis variabel-variabel yang mempengaruhi niat penggunaan terhadap penggunaan aktual dan pada akhirnya loyalitas pelanggan pada pengguna aplikasi lugo di Lumajang. Masters thesis, Universitas Pelita Harapan.

Akbar, Muhammad Faizal (2024) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap patient satisfaction dan behavioral intention pada penyintas rawat inap di rumah sakit Kartini Mojokerto. Masters thesis, Universitas Pelita Harapan.

Thanael, Sean Emmerich (2024) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, terhadap intention to repatronage melalui customer satisfaction pada pelanggan toko ritel mode Zara di Pakuwon Mall Surabaya = Analysis of the influence of merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, on intention to repatronage through customer satisfaction among customers of zara retail store in pakuwon mall Surabaya. Masters thesis, Universitas Pelita Harapan.

As'ad, Hafez Muhammad (2024) Analisis performance expectancy,effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan Gopay di Surabaya. Masters thesis, Universitas Pelita Harapan.

Seran, Chrisantus Yobelto (2024) Analisis pengaruh self congruity, functional congruity, perceived value, dan attractiveness of alternatives terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan Hypermart Lippo Plaza di Kupang. Masters thesis, Universitas Pelita Harapan.

Maulana, Daud Alfredo Hidayat (2024) Membangun brand relationship untuk restoran: menguji hubungan atribut restoran, other customers, brand image, customer satisfaction, brand trust, dan brand preference. Masters thesis, Universitas Pelita Harapan.

Hosama, Stefani Diah Permatasari Hosama (2024) Analisis pengaruh information quality, system quality, dan service quality terhadap customer loyalty melalui customer trust dan customer engagement pengguna aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

kawatak, imelda golda (2024) Analisis pengaruh product price promotion dan place terhadap repurchase intention melalui brand awareness dan lifestyle pada meal kits ready to eat household configuration studycase eatwell Manado. Bachelor thesis, Universitas Pelita Harapan.

GIMON, ELISABETH INRI (2024) Analisis Pengaruh money market experience terhadap pleasure dan brand equity pada nasabah PT Pegadaian Cabang Malalayang di Manado. Masters thesis, Universitas Pelita Harapan.

Jessy, Jessy (2023) The influence of service quality, food quality, atmosphere, other customers, and price towards customer satisfaction and revisit intention at Jade Restaurant Medan. Bachelor thesis, Universitas Pelita Harapan.

Laurence, Roderick (2023) The influence of web design, customer service, security, and fulfillment towards customers satisfaction and repurchase intention at Lazada in Medan. Bachelor thesis, Universitas Pelita Harapan.

Veronique, Adeline (2023) The influence of physical environment, food quality, employee service quality, and relationship benefits towards customer satisfaction and customer loyalty at Angelic Patisserie in Medan. Bachelor thesis, Universitas Pelita Harapan.

Hartono, Andika (2023) Analisis interactivity, online completeness, ease of use, entertainment, dan trust terhadap perceived value dan loyalty intentions melalui information quality sebagai variabel moderasi pada pelanggan Blibli di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Wantah, Carmen (2023) Analisis pengaruh citra merek, harga, kualitas produk, dan promosi terhadap keputusan pembelian melalui minat beli konsumen Lu’miere Panglima Polim Jakarta. Bachelor thesis, Universitas Pelita Harapan.

Tarigan, Galih Triananta (2023) Analisis pengaruh costumer satisfaction dan brand trust terhadap revisit intention pada pelanggan JW Marriot di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Salu, Clarisa Cleiry (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap customer loyalty melalui customer satisfaction pada pelanggan Kedai Twenties di Manado. Bachelor thesis, Universitas Pelita Harapan.

Nurfahrezy, Andy Aulia (2023) Analisis pengaruh system quality, information quality, e-service quality terhadap perceived value of the consumer/seller relationship dan pada akhirnya berpengaruh pada online loyalty pengguna Lazada di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Hudson, Joel (2023) Pengaruh kulitas pelayanan terhadap kepuasan konsumen pada restoran Kurma di Blora. Bachelor thesis, Universitas Pelita Harapan.

Fernanda, Angellica (2023) The influence of application design, customer service, reliability, and fulfillment towards customer satisfaction and repurchase intention at Tokopedia in Medan. Bachelor thesis, Universitas Pelita Harapan.

Chensiery, Veline (2023) The influence of reliability, security, application design and customer service towards e-banking satisfaction and e-banking oyalty at DBS Bank. Bachelor thesis, Universitas Pelita Harapan.

Stefanie, Stefanie (2023) Analisa pengaruh price level, merchandise, customer service, architecture project, store image, perceived value, brand awareness terhadap repurchase intention pada pelanggan zara di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tam, Kimberly (2023) The influence of merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers and in-shop emotions towards customer satisfaction and intention to repatronage at K3 Mart Merdeka Medan. Bachelor thesis, Universitas Pelita Harapan.

Chow, Joceline (2023) The influence of social media influencer's attractiveness, expertise, and trustworthiness towards brand image and purchase intention at Secondate beauty in Medan. Bachelor thesis, Universitas Pelita Harapan.

Lubis, Hana Salsabila (2023) Analisis pengaruh atmospherics, food quality, service quality, dan other customer terhadap brand image, customer satisfaction dan brand trust yang pada akhirnya membentuk brand preference pada pelanggan restoran Bros Polonia Cafe Medan. Masters thesis, Universitas Pelita Harapan.

Prasetya, Diana (2023) Analysis of image, technical dimension, functional dimenson, price, present repurchase, perceived value, and customer satisfaction for guests at MaxOneHotels.com @Dharmahusada Surabaya. Masters thesis, Universtitas Pelita Harapan.

Vanessa, Vanessa (2023) Pengaruh relationship marketing, switching cost dan service quality terhadap customer satisfaction dan pada akhirnya membentuk customer loyalty pada PT Lautan Indomas Utama Medan. Masters thesis, Universitas Pelita Harapan.

Simon, Stephen (2023) Efek citra toko terhadap minat beli konsumen pada brastagi supermarket gatot subroto medan melalui persepsi nilai dan kesadaran merek. Masters thesis, Universitas Pelita Harapan.

Tandian, Selly (2023) Analisis pengaruh brand image, store image, processing technology, packaging, country of origin, product information, advertising terhadap perceived value dan customer loyalty pada pelanggan Starbucks Sun Plaza Medan dan Starbucks Diponegoro Medan. Masters thesis, Universitas Pelita Harapan.

Tiodora, Julia (2023) Analisis pengaruh elemen social media marketing terhadap consumer brand engagement dan brand knowledge pada pengguna jasa Grabfood di Medan = The analysis of social media marketing elements impacts towards consumer brand engagement and brand knowledge of Grabfood service users in Medan. Masters thesis, Universitas Pelita Harapan.

Setiawan, William Surya (2023) Analisis social presence live streaming platform , viewers , streamers dan telepresence terhadap impulsive buying behaviour pada brand skintific melalui consumer trust pada platform live streaming Tiktok di konsumen Surabaya. Masters thesis, Universitas Pelita Harapan.

Linda, Linda (2023) Pengaruh service quality, food quality, menu selection, price fairness, hygiene dan atmosphere terhadap customer loyalty melalui customer satisfaction pada restoran 4fingers crispy chicken, Medan = analysis of the effect of service quality, food quality, menu selection, price fairness, hygiene and atmosphere on customer loyalty through customer satisfaction of 4fingers crispy chicken customers in Medan. Masters thesis, Universitas Pelita Harapan.

Wongharyono, Richardo Evan (2023) Analisis faktor - faktor perceived service quality dalam bidang aviasi terhadap passenger loyalty melalui passenger satisfaction dan passenger complaint pada penumpang Batik Air tujuan dari dan ke Surabaya. Masters thesis, Universitas Pelita Harapan.

Juventia, Jessica (2023) Analisis pengaruh assurance, menu, external environment, accuracy, food quality, responsiveness, hygiene quality, interior design, atmosphere, price terhadap customer loyalty melalui customer satisfaction pada kafe x Sidoarjo. Masters thesis, Universitas Pelita Harapan.

Anggriawan, Rendy Nicholas (2023) Analisis pengaruh e-service quality terhadap e-satisfaction dan e-loyalty pada pelanggan aplikasi zalora di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Lawrence, Valentino (2023) Pengaruh desain aplikasi, pemenuhan, layanan pelanggan, serta privasi dan keamanan, terhadap loyalitas pelanggan generasi z di Medan dalam konteks Gojek dengan kepuasan dan kepercayaan pelanggan sebagai variable intervening = The influence of apps design, fulfilment, customer service and privacy/security on Gojek gen-z customer loyalty in Medan with the customer satisfaction and customer trust as the intervening variable. Masters thesis, Universitas Pelita Harapan.

Farran, Michelle (2023) The Impact of Live Streaming, Celebrity Endorsement, Promotion Tools, Online Reviews, Security, Ease of Use and Convenience on Online Shopping Behavior of TikTok Users After Covid-19 Pandemic in Jakarta. Masters thesis, Universitas Pelita Harapan.

Gracia, Gracia (2023) The effect of travel motivation, perceived risk, and travel constraint towards Medan generation Z's visit intention to Bali, Indonesia specifically Kuta area through destination image = Pengaruh motivasi wisata, persepsi risiko, dan hambatan perjalanan terhadap minat kunjungan generasi Z kota Medan ke kawasan Kuta, Bali, Indonesia melalui Citra destinasi. Masters thesis, Universitas Pelita Harapan.

Vivian, Vivian (2023) Analisis pengaruh anteseden identifikasi konsumen terhadap loyalitas orangtua di Y.P. Karya Anugerah (Winfield) formal school dan Winfield English School di Medan = The analysis of the influence of consumer-brand identification's antecedents on parent loyalty at Y.P. Karya Anugerah (Winfield) Formal School and Winfield English School in Medan. Masters thesis, Universitas Pelita Harapan.

Gilbert, Gilbert (2023) Investigating the effect of extended advertisement value on generation z's attitude towards advertisement and purchase intention using SOR model (an empirical study of Tiket.com's Instagram Video Ads) = efek nilai iklan terhadap sikap generasi z terhadap iklan dan niat pembelian menggunakan model S-O-R (studi empiris dari iklan video instagram Tiket.com). Masters thesis, Universitas Pelita Harapan.

Jason, Jason (2023) The influence of procedural justice, interactional justice, distributive justice, customer effort, quality of service solutions towards customer satisfaction and customer loyalty at PT Lamtamas Maruli Nauli, Medan. Bachelor thesis, Universitas Pelita Harapan.

Williyani, Williyani (2023) The influence of service quality, social enjoyment, cleanness, aesthetics, and cost towards customer satisfaction and customer loyalty with health knowledge as a moderating variable at Salad Bar by Hadi Kitchen Medan. Bachelor thesis, Universitas Pelita Harapan.

Amin, Jeremy Jonathan (2023) Analisis pengaruh entertainment, interactivity, trendiness, customization, electronic word of mouth terhadap customer loyalty melalui brand image pada pengguna mobile legends di Surabaya = Analysis of the influence of entertainment, interactivy, trendiness, customization, electronic word of mouth, on customer loyalty through brand image on mobile legends users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Rawung, Franklin (2023) Analisis pengaruh fulfillment, responsiveness, website design, security, terhadap loyalty melalui trust dan satisfaction pada pelanggan Codashop di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Wungkana, Jackline Jane (2023) Analisis pengaruh system quality, service quality, information quality, perceived ease of use, perceived usefulness terhadap net benefit melalui user satisfaction pada aplikasi soco by sociolla di Surabaya = net benefit through user satisfaction for soco by sociolla application users in Surabaya, but system quality information quality, service quality, perceived ease of use, perceived usefulness. Bachelor thesis, Universitas Pelita Harapan.

Susanto, Ivan Wira (2023) Analisis pengaruh variabel aesthetics, position relevance, service quality dan visual quality terhadap customer loyalty melalui satisfaction pada pengguna aplikasi Shopeefood di Surabaya=Analysis of the influence of aesthetics, position relevance, service quality, and visual quality variables towards customer loyalty through satisfaction of Shopeefood application users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Xaviera, Saifanah Aisha (2023) Analisis Pengaruh Promotion, Basic Information, Customer Service, dan Human Sale terhadap Customer Satisfaction dan Behavior Intention pada pelanggan Uniqlo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kushandojo, Regina Herputri (2023) Analisis pengaruh price level, merchandise, customer service, architecture project terhadap perceived value dan brand awareness dan pada akhirnya repurchase intention pelanggan Sociolla Store Pakuwon Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Purba, Andreas Dwian Alfredo (2023) Analisis pengaruh product attributes terhadap hedonic value dan functional value untuk membentuk repurchase intention pada pengguna tupperware di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sahada, Diva Azalia (2023) Analisis pengaruh social media marketing activity entertainment, interaction, trendiness, customization, dan perceived risk terhadap customer response melalui brand equity pada pelanggan Skintific di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Yordanita, Agnes (2023) Analisis pengaruh brand, store, processing technology, packaging, country of origin, product information, advertising terhadap consumption melalui purchase intention pada konsumen the body shop galaxy mall di surabaya= analysis of the influence of brand, store, processing technology, packaging, country of origin, product information, and advertising on consumption through purchase intention among customers of the body shop in Galaxy Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Cahyono, Abisagh Intan (2023) Analisis pengaruh perceived information quality, perceived ability, perceived benefit, perceived cost, perceived risk, perceived uncertainty, terhadap positive word of mouth dan continued intentions to use pada pengguna m-wallet dana di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Loprang, Kimberly Evangelizta (2023) Analisis pengaruh quality, value, innovativeness, popularity, terhadap repurchase intention melalui satisfaction pada pelanggan tiktok shop di Surabaya = analysis of quality, value, innovativeness, and popularity effect on repurchase intention through satisfaction on tiktok shop customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lee, Winnie Reanne (2023) Analisis pengaruh information quality, service quality, preferential treatment, customization terhadap perceived vaue dan pada akhirnya repurchase intention pengguna aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Angelina, Kelly (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, in-shop emotions terhadap customer satisfaction dan intention to repatronage pada pelanggan KKV di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Huanguos, Lucky Alexander Oktiandi (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customer dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan matahari department store cabang royal plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sompie, Gerald Stevanus Sumual (2023) Analisis pengaruh mobile network quality, service content quality,customer service quality,perceivedvalue, customer satisfaction,continuance intention terhadap pengguna aplikasi mytelkomsel di Manado. Bachelor thesis, Universitas Pelita Harapan.

Anderson, Michael (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap loyalty melalui satisfactiont pada konsumen Boncafe Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

RARUMANGKAY, CLAUDIO (2023) Analisis pengaruh service quality, sosial enjoyment, cleanness, aesthetics, dan cost terhadap customer loyality melalui customer satisfaction pada pelanggan restoran Sogogi di Manado. Bachelor thesis, Universitas Pelita Harapan.

Oktavia, Rheina Eveline (2023) Analisis pengaruh visibility, selectivity, persistency, interactivity, brand experience, persistency, interactivity, brand experience, smart shopper feeling, dan pada akhirnya brand loyalty pengguna aplikasi grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Budiman, Vito Ariesnanda (2023) Analisis Physical environment, interior shop environment & layout, interaction with the staff, interaction with other customers, merchandise value, merchandise variety terhadap customer loyalty melalui perceived value dan customer satisfaction pada konsumen Starbucks Royal Residence di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Pang, Vincent (2023) the influence of image, corporate leadership, immediate manager, cooperation, condition of work towards job satisfaction and job loyalty on PT FARZA INDONESIA. Bachelor thesis, Universitas Pelita Harapan.

Uarvin, Uarvin (2023) the influence of empowerment, working condition, reward, teamwork and training towards job satisfaction and job loyalty on CV Medan Jaya, Medan. Bachelor thesis, Universitas Pelita Harapan.

Vanessa, Vanessa (2023) the influence of sensory experience, satiety value, menu selection, hygiene, and price towards customer satisfaction and customer loyalty at 53 Steps Laurence Cafe Medan. Bachelor thesis, Universitas Pelita Harapan.

Parengkuan, Angel (2023) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal needs, efficiency terhadap electronic customer loyalty terhadap electronic customer satisfaction pada pengguna Jenius di Sidoarjo = Analysis of site organization, reliability, responsiveness, user friendliness, personal needs, efficiency on electronic customer loyalty through electronic customer satisfaction on Jenius users in Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.

Cin Young, Cin Young (2023) Analisis pengaruh inflight service quality, safety perception, dan price terhadap customer satisfaction dan customer loyalty pada maskapai penerbangan Lion Air. Masters thesis, Universitas Pelita Harapan.

Kartika, Steven (2023) Analisis Pengaruh Variabel Tangible, Assurance, Reliability, Responsiveness, Empathy, Credibility dan Perceived Value terhadap Customer Satisfaction dan Customer Loyalty dan pada akhirnya berpengaruh terhadap konsumen SUSHI TEI di SURABAYA. Bachelor thesis, Universtitas Pelita Harapan.

Kelvia, Shenny (2023) Analisis pengaruh sensory experience, satiety value, menu selection, hygiene, dan price terhadap customer satisfaction pada pelanggan The Upper Level Fine Dining di Medan. Masters thesis, Universitas Pelita Harapan.

Permatasari, Erlyta Vivi (2023) Analisis pengaruh corporate image, corporate leadership, immediate manager, cooperation, dan condition of work terhadap job satisfaction dan employee loyalty di pt x. Masters thesis, Universtitas Pelita Harapan.

Andrea, Angeline (2023) Analisis faktor service quality, food quality, atmospherics, other customers, price, terhadap revisit intention melalui customer satisfaction, variety seeking tendency, restaurant reputation, trust pada konsumen gildak di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Siswanto, Windy Amanda (2023) The influence of customer loyalty through procedural ustice, interactional justice, distributive justice, customer effort, and quality of service solutions by mediating customer satisfaction at PT. Dutaraya Sejati Medan. Bachelor thesis, Universitas Pelita Harapan.

Januar Setiawan, Pradana (2023) Analisis pengaruh customer satsifaction dan customer loyalty di Coffee Scaena di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.

Manek, Vincent Febriandis Pratama (2022) Analisis pengaruh network quality, system quality, content quality, customer support, dan compatibility terhadap customer satisfactiond dan pada akhirnya continuance intention pengguna BY.U di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Santoso, Evan (2022) Pengaruh harga, brand image, dan kualitas pelayanan terhadap keputusan pembelian pada konsumen cv. sumber untung jaya sejahtera Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.

Pricillia, Pricillia (2022) The influence of brand consciousness, materialism, social comparison, fashion innovativeness and fashion involvement toward attitude towards purchasing luxury fashion goods and repurchase intention of Coach brand in Medan. Bachelor thesis, Universitas Pelita Harapan.

Thonora, Billie Ewaldo (2022) Analisis pengaruh in-store shopping experience terhadap customer satisfaction dalam membentuk revisiting intention pada maju bersama Medan dan toko agus Medan = analyzing the influence of in–store shopping experience towards customer satisfaction in shaping revisiting intention in pasar swalayan maju bersama Medan And toko agus Medan. Masters thesis, Universitas Pelita Harapan.

Salim, Nico (2022) The effect of informativeness, photo colour, visual aesthetic, and social presence towards customer purchase intention on Glory Of Fats Instagram = pengaruh keinformatifan, warna foto, estetika visual, dan kehadiran sosial terhadap niat beli pelanggan di Instagram Glory Of Fats. Masters thesis, Universitas Pelita Harapan.

Effendy, Paul Samuelson (2022) Analisis variabel-variabel yang memengaruhi mobile banking adoption dan pada akhirnya customer loyalty pada pengguna aplikasi BCA Mobile di Manado. Masters thesis, Universitas Pelita Harapan.

Purba, Leo (2022) Analisa pengaruh trust in e-banking dengan willingness to adopt e-banking terhadap efektifitas transaksi digital banking dan offline banking pada pt bank central asia tbk., di kantor wilayah xi - Kalimantan. Masters thesis, Universtitas Pelita Harapan.

Wahyuni, Febianty (2022) Analisis pengaruh efficiency, privacy, reliability, perceived benefit & customer service terhadap e-satisfaction dan e-loyalty pada pengguna aplikasi Shopee di Yogyakarta. Masters thesis, Universitas Pelita Harapan.

Cecilia, Grace (2022) Analisis pengaruh mobile ewom, system quality, dan overall restaurant image terhadap perceived value dan repurchase intention pada pengguna aplikasi shopeefood di Jawa Timur. Masters thesis, Universitas Pelita Harapan.

Raharjo, Sylvie Stefannie (2022) Analisa pengaruh service quality, food quality, other costumers, perceived value/price, costumer satisfaction, dan revisit itention pelanggan rumah makan bebek tepi sawah di Ubud Bali. Bachelor thesis, Universitas Pelita Hrapan.

Valencia, Winar Sari (2022) Analisis pengaruh application design, customer service, security/privacy, dan fulfillment terhadap customer loyalty melalui customer satisfaction dan customer trust sebagai intervening variable pada pelanggan aplikasi shopee di Medan, Indonesia. Masters thesis, Universtitas Pelita Harapan.

C, Nicolas (2022) Analisis pengaruh physical attractiveness, attitude homophily, dan social unattractiveness terhadap purchase intention melalui credibility dan parasocial interaction pada selebgram Monika Chai di Medan. Masters thesis, Universitas Pelita Harapan.

Elvina, Michelle (2022) Analisis pengaruh pre-flight service quality, in-flight service quality, post-flight service quality dan covid-19 protocol service quality terhadap passenger satisfaction dan passenger loyalty pada penumpang maskapai lion air di Medan = Analysis of the influence of pre-flight service quality, in-flight service quality, post-flight service quality and covid-19 protocol service quality towards passenger satisfaction and passenger loyalty of lion air passenger in Medan. Masters thesis, Universitas Pelita Harapan.

Septyani, Clauvia (2022) Analisis pengaruh site organization, reability, responsiveness, user friendliness, personal need, dan efficiency terhadap electronic customer satisfaction dan electronic customer loyalty pada nasabah m-banking Bank Mestika di kota Medan. Masters thesis, Universtitas Pelita Harapan.

Tando, Ariel Kirana (2022) Analisis pengaruh efficiency, delivery management, customer service, personalization, privacy, product description, product presentation, entertainment, application appearance terhadap e-loyalty melalui e-satisfaction pada Pengguna aplikasi lazada di Surabaya. Masters thesis, Universitas Pelita Harapan.

Eleaner, Eleaner (2022) Analisis pengaruh reliability, privacy and security, website design, customer service and support, dan satisfaction terhadap loyalty pada nasabah pengguna mandiri mobile Banking di Medan. Masters thesis, Universitas Pelita Harapan.

Willy, Vivian (2022) The Influence Of Atmospherics, Food Quality, Service Quality And Other Customers Towards Customer’s Satisfaction, Brand Trust and Brand Preference Of Taipan Restaurant in Medan. Bachelor thesis, Universitas Pelita Harapan.

Beryl, Beryl (2022) The influence of merchandise, internal environment, interaction with staff, merchandise variety towards customers satisfaction and repurchase intention at Mix & Max Boutique, Medan. Bachelor thesis, Universitas Pelita Harapan.

Yuhandinata, Wilson (2022) The influence of service quality, food quality, atmospherics, authenticity (food), and authenticity (atmospherics) towards value and behavioral intentions in Hakata Ikkousha, Medan. Bachelor thesis, Universitas Pelita Harapan.

Sunarli, Felicia (2022) The influence of service quality, food quality, atmospherics, and price toward customer satisfaction and revisit intention at Sushi Tei Teuku Daud in Medan. Bachelor thesis, Universitas Pelita Harapan.

Mertju, Delvin (2022) The influence of service quality, social enjoyment, cleanliness, aesthetics, and cost toward customer satisfaction and customer loyalty in Brothers Cafe, Medan. Bachelor thesis, Universitas Pelita Harapan.

Tristan, Brian (2022) The influence of performance expectancy, effort expectancy, social influence and facilitating condition toward behavioral intention and actual usage of digital payment systems Dana in Medan. Bachelor thesis, Universitas Pelita Harapan.

Lianto, Marcel Lucas (2022) Analis pengaruh monetary value, quality of benefits value, status social value, information value, dan preference value terhadap purchase intention pada pengguna shopee. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.

Jesselyn, Jesselyn (2022) The influence of reliability, security, app design and customer service toward e-banking satisfaction and e-banking loyalty Livin' by Mandiri apps in Medan. Bachelor thesis, Universitas Pelita Harapan.

Kusuma, Sheryl (2022) Analisi pengaruh food quality, price, location and environment, dan service quality terhadap customer satisfaction dan customer loyalty pada pelanggan subway di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sundah, Aurelina Liviany L (2022) Analisis faktor reliability, responsiveness, visibilty, employee commitment dan access to service terhadap customer loyalty melalui customer satisfaction pada nasabah bank mandiri di kota Kupang. Bachelor thesis, Universitas Pelita Harapan.

Elisabeth, Febyola (2022) Analisis pengaruh enduring culture involvement, destination brand identification, destination brand reputation terhadap destination brand attachment dan destination brand credibility pelanggan toko Krisna di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Basso, Christino D'bosco (2022) Analisis pengaruh promotion menu, basic information, customer service, dan human sale terhadap customer satisfaction dan pada akhirnya behavior intention pengguna mobil toyota avanza di kota Manado. Bachelor thesis, Universitas Pelita Harapan.

Mella, Anthonio Stanley (2022) Analisis pengaruh social media marketing element terhadap brand engagement, brand awareness, dan brand image pada Menantea cabang Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Amanda, Ellsa (2022) Analisis pengaruh financial bonding, basic operations, intermodal operations, dan social strategies terhadap customer loyalty dan customer satisfaction pelanggan J&T Express di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Palit, Kirey (2022) Analisis pengaruh functionality, enjoyment, security, assurance, design, convenience, dan customization terhadap customer satisfaction dan pada akhirnya customer loyalty pada pelanggan McDonald's di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Natalia, Christine (2022) Analisis faktor product attributes, e-vendor characteristics, dan consumer perceptions terhadap customer loyalty melalui customer satisfaction pada pelanggan Gojek di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

giovanni, kevin (2022) Analisis faktor product quality, service quality, environment quality, product assortment terhadap customer loyalty melalui customer satisfaction pada pelanggan kopi kenangan di galaxy mall Surabaya. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.

Mitzy, Marcella (2022) Analisis pengaruh service quality, food quality, atmospherics, food authenticity, atmospherics authenticity terhadap positive emotion dan perceived value dan pada akhirnya behavioral intentions pelanggan restoran Ahjumma Kitchen cabang Lenmarc Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Limantara, Jesica Anastasia (2022) Analisis faktor privacy,practicity,design,sociality terhadap commitment melalui trust pada pengguna BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Go, Angelina Christine (2022) Analisis variabel-variabel yang memengaruhi customer experience, customer satisfaction, dan pada akhirnya customer loyalty pada pengguna aplikasi OCTO mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tielung, Delvian (2022) Analisis pengaruh service quality, store atmosphere, dan price fairness terhadap satisfaction dan pada akhirnya loyalty pelanggan kopi janji jiwa di Tomohon. Bachelor thesis, Universitas Pelita Harapan.

Thanael, Sean (2022) Analisis pengaruh mechandise value, internal shop environment, intercation with staff, merchandise variety, presence interaction other customers, in-shop emotions, terhadap intention to repatronage melalui customer satisfaction pada pelanggan toko ritel mode H&M di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Dumais, Delano (2022) Analisis pengaruh food quality, price, location and environment, dan service quality terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan pizza hut cabang paal dua Manado. Bachelor thesis, Universitas Pelita Harapan.

Mandiangan, Joshua (2022) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap customer loyalty melalui customer satisfaction pada pelanggan Burger King di Manado. Bachelor thesis, Universitas Pelita Harapan.

Wongharyono, Richardo Evan (2022) Analisa faktor - faktor perceived service quality dalam bidang aviasi terhadap passenger loyalty melalui passenger satisfaction dan passenger complaint pada penumpang Lion Air tujuan dari dan ke Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Indranatha, Made Dwi Satria (2022) Pendahuluan dari intention to play dan berpengaruh terhadap intention to pay pada pemain mobile legends di Lombok, Nusa Tenggara Barat. Bachelor thesis, Universtitas Pelita Harapan.

Drago, Vio (2022) The influence of job competence, job autonomy, and job impact towards job satisfaction and job loyalty at PT Mana Aktiva Kreasi in Medan. Bachelor thesis, Universitas Pelita Harapan.

Lau, Michelle Antoinette (2022) The influence of food quality, service quality, atmospherics, and other customers toward customers positive emotions and customers loyalty at Kyiv Cafe in Binjai. Bachelor thesis, Universitas Pelita Harapan.

Leo, Steven (2022) The analysis of perfomance expectancy, effort expectandy and social influence towards behavioral intention and actual usage of Halodoc customers in Medan. Bachelor thesis, Universitas Pelita Harapan.

Purba, Zebdi Farel Giolean (2022) Analisis pengaruh dimensi information quality, source credibility, review valence, navigation system, compatibility, ease of use, hotel quality, tenant quality dan service quality terhadap perceived value untuk membentuk repurchase intention pelanggan Agoda di Surabaya. Masters thesis, Universitas Pelita Harapan.

Puspita, Nuke (2022) Analisis pengaruh service quality, food quality, atmospherics, price, dan other customers terhadap customer satisfaction dan pada akhirnya revisit intention dari pelanggan pizza hut cabang plaza festival Jakarta. Masters thesis, Universitas Pelita Harapan.

Jatmiko, Reyner Jeremy (2022) Analisis pengaruh financial bonding, basic operations, intermodal operations, dan social strategies terhadap customer satisfaction dan customer loyalty pelanggan pt kreasi kencana di Jakarta. Masters thesis, Universitas Pelita Harapan.

Febriartama, Harris (2022) Pengaruh Physical Infrastructure Quality, Provider-Patient Interactional Quality, Administrative Quality, Medical Care Quality, dan Nursing Care Quality terhadap Patient Satisfaction dan Patient Behavioral Consent pada Rumah Sakit Columbia Asia di Medan. Bachelor thesis, Universitas Pelita Harapan.

Chandra, Vannizia (2022) The influence of application, design, device price, usability, and function on customer satisfaction and customer loyalty of Xiaomi Mi 10T Pro in Medan. Bachelor thesis, Universitas Pelita Harapan.

Suryaputri, Dara Salsabilla (2022) The influence of food delivery application quality attributes to perceived value and intention to continuously use of GoFood Application (PT. Gojek Indonesia) in Medan. Bachelor thesis, Universitas Pelita Harapan.

Griesella, Griesella (2022) The effect of company image, training, reward, cooperation, working conditions on satisfaction and loyalty of the employee at CV PATENT AGRI SUKSES MEDAN. Bachelor thesis, Universitas Pelita Harapan.

Jacinda, Vivia (2022) Impact of social experience on customer purchase decision in social commerce context of instagram. Masters thesis, Universities Pelita Harapan.

Gani, Ervina Abdul (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap overall perceived service quality, patient satisfaction, dan behavioral intention pada pasien Beaudent Surabaya = Analysis of the influence of technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, and social support quality on perceived service quality, patient satisfaction, and behavioral intention in Beaudent patients in Surabaya. Masters thesis, Universitas Pelita Harapan.

Shinzy, Shinzy (2022) The influence of service quality, food quality, atmospheric, other customer and price toward customer satisfaction to gain revisit intention at Zac Point Medan. Bachelor thesis, Universitas Pelita Harapan.

Lianly, Carrisa (2022) The influence of service quality, social enjoyment, cleanness, aesthetic and cost on customer satisfaction and customer loyalty at Kito Garden Cafe & Resto in Medan. Bachelor thesis, Universitas Pelita Harapan.

Sarajar, Nehemiah Frederick (2022) Analisis pengaruh social influence, system quality, self-efficacy, facilating condition, situation normality, structural assurances terhadap percieved usefulness, percieved ease of use, trust yang membentuk behavioral intention pada nasabah dan pengguna aplikasi mobile banking di bank BNI Manado. Bachelor thesis, Universitas Pelita Harapan.

Tandean, Elvi (2022) The influence of physical environment, food quality, employee service quality, and relationship benefits towards customer satisfaction and customer loyalty at Guzva Coffee & Resto in Medan. Bachelor thesis, Universitas Pelita Harapan.

Margono, Inez Trivania (2022) The influence of food quality, service quality, atmosphere, convenience, and price perception toward customer satisfaction and repurchase intention at Cafe House in Binjai. Bachelor thesis, Universitas Pelita Harapan.

POERNOMO, CLASSIO ADY WAHYU (2022) Analisis pengaruh service quality, atmosphere, price terhadap customer satisfaction yang pada akhirnya terhadap customer loyalty pelanggan djournal coffee di Surabaya. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.

Synarso, Christoper Steven (2022) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap customer satisfaction dan customer loyalty pelanggan Grind and Pull di kota Makassar. Bachelor thesis, Universitas Pelita Harapan.

Kevin, Kevin (2022) The influence of corporate image, corporate leadership, immediate manager, cooperation, conditions of work towards employee satisfaction and employee loyalty at PT Baja Pertiwi Industri Medan. Bachelor thesis, Universitas Pelita Harapan.

Noven, Eric (2022) The influence of performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation and habit toward behavioural intention and actual usage of digital payment systems Ovo in Medan. Bachelor thesis, Universitas Pelita Harapan.

Jimmy, Jimmy (2022) Investigating e-servicescape, trust, e-wom and customer loyalty: study in Traveloka = analisa e-servicescape, kepercayaan pelanggan, e-wom dan loyalitas pelanggan: studi di Traveloka. Masters thesis, Universitas Pelita Harapan.

Osok, Maldini Virzinia Veroso (2022) Analisis pengaruh compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity terhadap customer satisfaction dan customer loyalty pada pasien BPJS di Rumah Sakit Islam Jemursari Surabaya. Masters thesis, Universitas Pelita Harapan.

Pradani, Liyantiti Sunuputri (2022) Analisis pengaruh physical infrastructure quality, provider patient interactional quality, administrative quality, medical care quality, nursing care quality terhadap patient satisfaction dan patient behavioral consent sebelum dan sesudah pandemi COVID-19 RSU Kartini. Masters thesis, Universitas Pelita Harapan.

Tedjo, Sherly Oktavia (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, social support quality, administrative quality, medical care quality, dan nursing care quality terhadap patient satisfaction dan behavioral intention pasien RS. swasta di Surabaya. Masters thesis, Universitas Pelita Harapan.

Oentoro, Gabriel (2022) Analisis pengaruh convenience, design, trustworthiness, price, various food choices terhadap customer loyalty melalui perceived value dan attitudes towards food delivery apps pada pengguna grabfood di Surabaya. Masters thesis, Universitas Pelita Harapan.

Syahfarizky, Muhammad (2021) Analisis pengaruh online convenience: access convenience, search convenience, evaluation convenience, iransaction convenience, possession convenience, post-possession convenience, terhadap m-banking adoption intention pengguna aplikasi m-banking jenius = analysis effect of online convenience: access convenience, search convenience, evaluation convenience, transaction convenience, possession convenience, post-possession convenience, on m-banking adoption intention, and m-banking adoption application user m-banking jenius. Bachelor thesis, Universitas Pelita Harapan.

Putri, Ayu Wulan Pradipta Gandra (2021) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Lazada di Denpasar. Bachelor thesis, Universitas Pelita Harapan.

Wicaksono, Anom (2021) Analisis pengaruh e-company service quality terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi My Pertamina di Area Surabaya Raya. Masters thesis, Universitas Pelita Harapan Kampus Surabaya.

Kalista, Ivana Happy (2021) Perceived complaint handling quality, customer effort dan quality of service terhadap kepuasan agen di PT. Pertamina Patra Niaga Area Jawa Timur. Masters thesis, UPH Surabaya.

Jennica, Jennica (2021) The influence of e-service quality towards e-customer satisfaction and e-customer loyalty of Profits Anywhere Application PT. Phintraco Securities Medan. Bachelor thesis, Universitas Pelita Harapan.

Careen, Careen (2021) The influencer of interface usability characteristics, perceived usefulness, and perceived ease of use towards end-user satisfaction of Topremit application PT. Top Remit in Medan. Bachelor thesis, Universitas Pelita Harapan.

Pratama, Stanley Leonardo (2021) The influence of corporate image, corporate leadership, immediate manager, cooperation, conditions of work towards employee satisfaction and employee loyalty at PT. Stalichi Kemindo Medan. Bachelor thesis, Universitas Pelita Harapan.

Ongso, Andrew (2021) The influence of reliability, privacy and security, apps design, and customer service towards e-banking satisfaction and e-banking loyalty of m-banking BCA in Medan. Bachelor thesis, Universitas Pelita Harapan.

HIA, MITRA MONICA THEODORA (2021) Analisis pengaruh learning goal orientation, self efficacy dan professional commitment terhadap fraud detection responsibility pada pihak distribusi PT CCAI di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Giroth, Charmenia (2021) Analisis Pengaruh Authenticity, Prior Experience, Interpersonal Justice, dan Involvement Terhadap Konsumen Kopi Janji Jiwa di Tomohon. Bachelor thesis, Universitas Pelita Harapan.

Rarumangkay, Brando (2021) Menganalisis pengaruh social media advertising content, dan social media sales promotion content terhadap behavioural intention, melalui hedonic brand image dan functional brand image pada pelanggan dessertbox Bittersweet by Najla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lie, Antonius Raymond (2021) Analisis pengaruh appearance similarity, lifestyle similarity, dan status similarity terhadap interaction intensity, satisfaction, dan repurchase intention pada nasabah Mandiri Sekuritas. Bachelor thesis, Universitas Pelita Harapan.

Juniverse, Putri (2021) Analisis pengaruh online shopping experience, customer service, external incentives, security terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Sociolla di Manado. Bachelor thesis, Universitas Pelita Harapan.

auditama, valentino made axel auditama (2021) Analisis pengaruh reliability, privacy & security, aplication design, customer service & support, terhadap e- satisfaction dan e-loyalty pada pengguna aplikasi mobilepanin di Bali. Bachelor thesis, Universitas Pelita Harapan.

Purnomo, Erni Dwi (2021) Analisis pengaruh mobile ewom, system quality, overall restaurant image, perceived value terhadap repurchase intention pada produk PHD di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Pangemanan, Belina Antoinete Nelly (2021) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap patient satisfaction dan behavioral intention penyintas covid-19 pada 13 Rumah Sakit Tipe B di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Setyawan, Tyang Awan (2021) Analisis pengaruh financial strategies, basic operational, intermodal operations, social strategies terhadap customer satisfaction dan customer loyalty pelanggan jne di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tando, Ariel Kirana (2021) Analisis pengaruh ubiquity, application design, fulfillment, customer service, privacy, terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tedjo, Samuel Christofer (2021) Analisis pengaruh individual factors dan environment restaurant factors terhadap customer loyalty to healthy food melalui customer healthy eating behavior pada produk Greenly di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kato, Dwina (2021) Pengaruh kualitas pelayanan dan citra perusahaan terhadap kepuasan pelanggan pada PT. Ody Lestari. Bachelor thesis, Universitas Pelita Harapan.

Sullistia, Prinella (2021) The effect of work discipline and leadership towards employee performance at CV. Karimun. Bachelor thesis, Universitas Pelita Harapan.

Giovani, Kelly (2021) The influence of work motivation towards employee performance at PT Kartika Plasindo Pratama Medan. Bachelor thesis, Universitas Pelita Harapan.

Wijaya, Jesseline (2021) The effect of brand image and brand awareness on purchase decision at PT. AIA Medan. Bachelor thesis, Universitas Pelita Harapan.

Christie, Christie (2021) The influence of product quality towards customer satisfaction at PT. Garuda Inovasi Industri in Binjai. Bachelor thesis, Universitas Pelita Harapan.

Sherlin, Sherlin (2021) The influence of service quality towards customer satisfaction at CV. Prima Anugrah Mandiri. Bachelor thesis, Universitas Pelita Harapan.

Stephanie, Stephanie (2021) The influence of job satisfaction towards employee performance at PT Multi Sari Idaman Medan. Bachelor thesis, Universitas Pelita Harapan.

Cindy, Cindy (2021) The influence of work motivation on employee work discipline at PT. Sumatera Jaya Telekomunikasi Medan. Bachelor thesis, Universitas Pelita Harapan.

Kelvia, Shenny (2021) The influence of work discipline toward employee performance in PT Rimba Mujur Mahkota Medan. Bachelor thesis, Universitas Pelita Harapan.

Setia, Laurentius Calvin (2021) Analisis pengaruh dimensi service quality terhadap customer loyalty melalui perceived value, image, consumption emotion, dan customer satisfaction pada pelanggan hotel Shangri-La di Surabaya. Masters thesis, Universitas Pelita Harapan.

Nugraha, Muhammad Wahyudi Ari (2021) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu Di PT. Bina Pertiwi pada area Jawa Timur. Masters thesis, Universitas Pelita Harapan.

Santoso, Steven (2021) Analisa pengaruh quality of product, brand image, dan quality of service terhadap loyalty melalui customer trust pada pelanggan Igor’s Pastry di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Halim, Juan (2021) Analisis pengaruh store atmosphere, product knowledge, dan brand image terhadap repurchase decision melalui customer satisfaction pada Max Fashions di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Wibisono, Redemptus (2020) Analisis faktor-faktor yang mempengaruhi customer commitment dan customer loyalty pelanggan jasa sistem erp pt. Global industri teknologi solusi (pt. Gits) Di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Fandy Asmoro, Galuh (2020) Analisis pengaruh consumption value, attitude toward local food dan food destination image terhadap repurchase intention pada wisata kuliner Bakso Bakar Trowulan di Malang Raya menurut wisatawan asal Surabaya Raya. Masters thesis, Universitas Pelita Harapan.

Siahaya, Janice Carysa (2020) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer satisfaction dan repurchase intention pelanggan Blibli.com di Surabaya. Masters thesis, Universitas Pelita Harapan.

Angriawan, Axcell Reinhart Bill (2020) Analisis pengaruh dimensi self gratification, aesthetics, price, prestige, transaction, hedonic, dan quality terhadap customer loyalty melalui customer satisfaction pada pelanggan hotel Vasa Di Surabaya. Masters thesis, Universitas Pelita Harapan.

Sutrisno, Zatira Yuningwati (2020) Analisis pengaruh dimensi social media marketing activities terhadap customer loyalty melalui value equity, brand equity, dan relationship equity pada pelanggan Shopee Indonesia di Surabaya = The influence analysis of social media marketing activities dimensions on customer loyalty through value equity, brand equity, and relationship equity to Shopee Indonesia’s customers in Surabaya. Masters thesis, Universitas Pelita Harapan.

Nugraha, Muhammad Wahyudi Ari (2020) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu di pt. bina pertiwi pada area Jawa Timur. Masters thesis, Universtitas Pelita Harapan.

Silalahi, Benedictus Christian (2020) Analisis pengaruh environment, frontline personnel, moments of truth, product offerings terhadap customer loyalty melalui customer experience quality dan relationship quality pada nasabah Nobu Bank di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Geovani, Wenny (2020) Analisis pengaruh faktor product quality, product style , product price, brand image, service quality, dan store environment terhadap brand loyalty pada pelanggan uniqlo di Surabaya. Masters thesis, Universitas Pelita Harapan.

Bolo, Sukristiawan (2020) Analisis pengaruh fulfillment, responsiveness, website design, privacy terhadap loyalty melalui trust dan satisfaction pada pelanggan Tokopedia di Surabaya. Masters thesis, Universitas Pelita Harapan.

Christian, Dennys (2020) Analisis pengaruh service quality, food quality, atmospherics, authencity (food), authencity (atmospheric) terhadap positive emotion, value dan behavioral intention pada pelanggan restoran Korea Myoung Ga di Surabaya. Masters thesis, Universitas Pelita Harapan.

Palit, Seisy Elvira (2020) analisis pengaruh store attributes terhadap perceived relationship investment, perceived relationship quality, dan attitudinal loyalty dari pelanggan Metro Department Store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kimade, Kevin (2020) Analisis faktor-faktor yang mempengaruhi positive emotion, value, dan behavioral intention pada pelanggan Sushi Tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sonatha, Christian (2020) Analisis pengaruh quality, brand image, Marketing strategy terhadap customer Satisfaction dan repurchase intention pada restoran cepat saji mc donald’s Sidoarjo = Analysis of the influence of quality, brand image, marketing strategy towards customer satisfaction and repurchase intentions at mc donald's Sidoarjo fast food restaurant. Bachelor thesis, Universitas Pelita Harapan.

Natasya, Clarita Maria (2020) Analisis pengaruh perceived service quality, corporate image, trust, perceived switching cost Terhadap customer loyalty pelanggan salon Shinjuku Hairmake di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

Danilo, Steven (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer, brand image, customer satisfaction, terhadap brand preference melalui brand trust pada pelanggan restaurant seafood Layar di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Susannia, Monica (2020) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna situs belanja di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Amadea, Evelyn (2020) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya = The effect of product quality, service quality, environment quality, and product assortment on customer loyalty through customer satisfaction XO Suki restaurant Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Hoediono, Kenny (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan restoran Kintan Pakuwon Mall Surabaya. Bachelor thesis, Universita Pelita Harapan.

Agustinus, Mikhael (2020) Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality. Bachelor thesis, Universitas Pelita Harapan.

Liestyawan, Grace (2020) Analisa faktor-faktor yang mempengaruhi customer trust, customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya = Analysis factors that affecting customer trust, customer satisfaction and customer loyalty on Shopee customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Salim, Vennysia (2020) Analisis faktor faktor yang mempengaruhi customer loyalty pelanggan H&M di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lala, Hilkia (2020) Analisis pengaruh faktor-faktor yang mempengaruhi usefulness, user satisfaction, dan customer loyalty dari pelanggan Zalora Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Gunawan, Renaldo (2020) Analisis pengaruh food quality, customer service, service pricing, value-added service, terhadap customer satisfaction dan customer loyalty pelanggan carl's junior di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Gunawan, Andreas (2020) Analisis pengaruh food quality, service quality, price, convenience, atmosphere terhadap customer satisfaction dan repurchase intention pada pelanggan restoran Pizza Hut di Surabaya = Analysis of the effect of food quality, service quality, price, convenience, atmosphere on customer satisfaction and repurchase intention on Pizza Hut restaurant customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Alexander, Alexander (2020) Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Putra, Fandy (2020) Analisis pengaruh salesPpople, enviroment, assortment dan promotion terhadap satisfaction, value for money dan loyalty intention pada pelanggan Hartono Elektronika di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Christian, Edwin (2020) Analisis pengaruh daya tarik Universitas Swasta terhadap pengambilan keputusan pembelian masyarakat melalui variabel living, learning, reputation, economy, strategy, dan service (studi kasus pada lima Universitas Swasta di Surabaya) = "Analysis of the effect of private unversity attraction on community purchase decision making through variables of life, study, reputation, economics, strategies, and services (case study at five private unversities)". Bachelor thesis, Universitas Pelita Harapan.

Oentoro, Gabriel (2020) Analisis pengaruh personal need, site organization, user friendliness, efficiency of website, terhadap e-customer loyalty melalui e-customer satisfaction pada pengguna Grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Putra Hadi, Onny (2020) Pengaruh service quality, food quality, atmosphere terhadap satisfaction, trust, customers loyalty pada kedai es krim Zangrandi Yos Sudarso Surabaya = The influence of service quality, food quality, atmos-phere on satisfaction, trust, costumers loyalty on kedai es krim Zangrandi Yos Sudarso Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aurelia, Christina (2020) Analisis pengaruh innovative service, novel offering, creative promotion, new experience terhadap patronage intention melalui perceived value pada pelanggan Transmart hypermarket Rungkut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Dannyanto, Radityo (2020) Analisis pengaruh access quality, venue quality, contest quality terhadap intention to return melalui satisfaction pada pengunjung kepo market di Suarabaya = Analysis of access quality, venue quality, contest quality on intention to return through satisfaction on customer kepo market un Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Chandra, Moudy Renata (2020) Analisis pengaruh senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, terhadap customer loyalty melalui emotions dan satisfaction pada pelanggan Watsons di Surabaya = Analysis of senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, on customer loyalty through emotions and satisfaction on customer Watsons in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Budiharto, Joel (2020) Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Abraham, Victor (2020) Analysis on the influence of schedule flexibility, orientation & training, empowerment, social interaction, reflection, reward & recognition on the intention to remain through volunteer satisfaction at international christian assembly youth in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Napitupulu, Priskilla E.E. (2020) Analisis pengaruh unified theory of acceptance and use of technology 2 (utaut 2) terhadap intention to reuse dan reuse behavior pada pengguna ovo di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Fanny, Arlintya Yustica (2020) Analisis pengaruh knowledge, brand ambassador religiosity, subjective norm, product quality dan advertising terhadap repurchase intention melalui attitudes towards halal cosmetic products pelanggan kosmetik wardah di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wijayati, Intan Fildzah (2019) Analisis pengaruh physical environment quality terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan restoran de soematra 1910 di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Fitriah, Shalma (2019) Pengaruh keunggulan relatif perusahaan terhadap customer satisfaction dan customer loyalty pengguna iPhone di Yogyakarta = The effect of the company relative superiority on customer satisfaction and customer loyalty of iPhone users in Yogyakarta. Bachelor thesis, Universitas Pelita Harapan.

Amelia, Nurindah (2019) Analisis pengaruh kegagalan layanan dan pemulihan layanan terhadap perilaku konsumen maskapai Lion Air di Surabaya. Other thesis, Universtitas Pelita Harapan.

Koapaha, Janet Devina (2019) Analisis faktor-faktor yang mempengaruhi patronage frequency dalam industri fastfashion (studi kasus: sogo department store di Surabaya). Masters thesis, Universtitas Pelita Harapan.

Marvin, Sean (2019) Analisis pengaruh experential quality terhadap behavioral intentions melalui percieved value, trust, dan experential satisfaction pada pelanggan the original barbershop di surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hoediono, Charissa Roderica (2019) Analisis variabel-variabel yang mempengaruhi empowerment, participation, working condition, reward, recognition, team work terhadap job satisfaction dan pada akhirnya job loyalty karyawan rumah sakit gigi dan mulut nala husada di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Kindangen, Sylveislie Debora Stella (2019) Analisis pengaruh ease of use, reliability, efficiency, convenience dan security terhadap customer loyalty melalui customer satisfaction dan corporate image pada pelanggan shopee di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Polii, Gloria (2019) Analisis pengaruh variety of selection, price attribute, sensory attribute, promotional approaches, dan physical stimuli terhadap impulse buying melalui positive emotion dan hedonic shopping value pada pelanggan toko h&m di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Christianto, Ricky (2019) Analisa pengaruh product quality, service quality, price terhadap customer loyalty melalui customer satisfaction pada pengguna mobil honda mobilio di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Hartanto, Robert (2019) Analyzing the influence of adevertising, food quality, brand image and service quality to customer loyalty through customer satisfaction in Flip Burger in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kho, Stanley (2019) Analisis pengaruh perceived control, performance, convenience, dan efficiency terhadap satisfaction dan loyalty melaluiconfidience benefit dan special treatment benefits pada pelanggan online citilink Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ngantung, Natasha E. (2019) Analisis pengaruh in-store music, in-store aroma, merchandise quality, service quality, price, pleasure dan store satisfaction terhadap store loyalty pada pelanggan starbucks di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Runudalie, Brandon Gerald (2019) Analisis pengaruh brand benefit (functional benefit,experiental benefit, symbolic benefit, monetary benefit) dan system characteristic ( system quality, information quality) terhadap repurchase intention melalui parasocial interaction dan perceived usefuness pada aplikasi traveloka di kota Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Bolo, Sukristiawan Joel W (2019) Analisis pengaruh privacy, practicity, design, sociality, enjoyment, terhadap loyalty melalui satisfaction pada pengguna bni mobile banking di Manado. Bachelor thesis, Universtitas Pelita Harapan.

Christiono, Victoria Giovani (2019) Snalysis of the best alternative strategy to develop small medium enterprises in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wiratama, Dean Nathanael (2019) Analisis pengaruh physical environment, interaction with customers, dan interaction with staff terhadap customer delight, customer satisfaction dan pada akhirnya terhadap customer loyalty pengunjung batu night spectacular di surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Sutrisno, Zatira Yuningwati (2019) Analisis pengaruh quality, price level, price fairness, positive emotions, dan symbolic dimension terhadap customer satisfaction dan pada akhirnya repurchase intention pelanggan transmart hypermarket di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Palit, Seisy Elvira (2019) Analisis pengaruh store image, product signatureness, quality variation, terhadap perceived quality dan repurchase intentionpelanggan value plus hypermart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Musani, Novianti (2019) Analisis pengaruh utilitarian shopping value dan hedonic shopping value terhadap mall loyalty melalui customer satisfaction pada pengunjung pakuwon mall di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jessica, Angelis (2019) Analysis of the effects of store environment on positive affect and urge to buy in shaping impulse buying of customers at miniso tunjungan plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kang, Kevin (2019) The effect of product quality, service quality, and store-related attributes towards repatronage intention through customer satisfaction on ace hardware customers in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pratama, Tamara Putri (2019) Analisis faktor integrated marketing communication terhadap customer loyalty melalui campaign effectiveness pada konsumen adidas di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Siahaya, Janice Carysa (2019) Analisis faktor-faktor yang memengaruhi customer satisfaction dalam membentuk repurchase intention pelanggan ace hardware di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Erlangga, Erlangga (2019) Analisis pengaruh service quality, food quality dan price terhadap behavioral intentions melalui customer satisfaction pada konsumen cocari di jalan indragiri Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tiendey, Donny (2019) The effect of store familiarity, store convenience through store affect toward customer loyalty of adidas tunjungan plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Waskito, Della Renata Preciosa (2019) Analysis of the impact of store attributes towards perceived relationship investment and perceived relationship quality on customer’s attitudinal loyalty of sogo department store in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Putri, Stacia Kineta Pavita (2019) Analisis pengaruh faktor store physical aspects, store reliability, dan store personnel attention terhadap attitude toward store brand melalui brand cues perception pada pelanggan coach di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Surianggo, Arif (2019) Analisis pengaruh perceived ease of use, perceived enjoyment, perceived usefulness dan attitude toward using terhadap behavioral intention dan pada akhirnya membentuk actual usage pengguna ovo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Samuel, Grand Oxford Daud (2019) Analisis pengaruh faktor olfactory terhadap purchase intention melalui approach behavior dan experiential marketing pada pelanggan rotiboy di Surabaya. Bachelor thesis, 00000027332.

Imanto, Cleofilo Harseldy (2019) Analisis faktor-faktor yang mempengaruhi customer loyalty pelanggan lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Genewa, Debora Valonsa (2019) Analisis pengaruh social media marketing terhadap brand awareness dan brand image dalam membentuk brand loyalty pelanggan shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pratama, Tamara Putri (2019) Analisis pengaruh interaction quality, physical environment quality, dan outcome quality terhadap customer loyalty melalui customer satisfaction pada pelanggan ayam bakar primarasa cabang ahmad yani Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Geovani, Wenny (2019) Analisis pengaruh faktor usability, product quality, user value terhadap brand equity melalui customer experience pada pengguna iphone x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kundalini, Buton (2019) Analisis pengaruh food quality, personal interaction quality, physical environment quality, dan perceived value terhadap customer loyalty melalui satisfaction, trust, dan commitment pada pelanggan frut-o ruko san diego mr1-9 pakuwon city Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Herriyanto, Rachael Janice (2019) Analisis pengaruh quality of physical environment, service quality dan food quality terhadap repurchase intention melalui customer perceived value dan customer satisfaction pada pelanggan restoran arumanis hotel bumi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kartika, Nia (2019) Analisis pengaruh awareness of manufacturer’s name melalui product-quality perception, perceived risks, price-value perception, dan brand attitude terhadap brand loyalty indofood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kuslin, Michelle Kurnia (2019) Analisis pengaruh functions, usability, design, applications, price, customer support, corporate image, switching barrier terhadap customer loyalty melalui customer satisfaction pada pengguna smartphone xiaomi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tjileman, Jessica (2019) Analisis pengaruh product quality, brand image dan price terhadap customer loyalty melalui customer satisfaction pada konsumen zara di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Raharja, Andriyani (2019) Analisis store image terhadap repurchase intentions melalui perceived quality, trust in private label, dan perceived value pada konsumen private label indomaret Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Soeprajitno, Vania Amadea (2019) Analisis pengaruh faktor perfomance, reliability, durability, serviceability, aesthethics, conformance of specification, perceived quality terhadap repurchase intention pada pengguna oppo find x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Adi, I Nyoman Jonivian (2019) Analisis pengaruh faktor tangibility, reliability, responsiveness, confidence, communication terhadap customers repurchase melalui customers satisfactions pada pelanggan hartono elektronika di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Angriawan, Axcell Reinhart Bill (2019) Analisis pengaruh novelty, praise from others, fun, escapism dan social interaction terhadap impulse buying intention melalui hedonic shopping motivation pada konsumen shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ade, Michael (2019) The effect of store atmopshere, service quality, product assorment towards customer loyalty through customer satisfaction on innisfree customer’s in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hidayat, Oki Indra (2019) Pengaruh bauran pemasaran 7p terhadap keputusan konsumen membeli makanan cepat saji kfc di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Biyantoro, Edwin (2019) Analisis pengaruh personal need, site organization, user friendliness, efficiency of website terhadap e-customer loyalty melalui ecustomer satisfaction pada pengguna tiket.com di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Junggo, Charlie Niliando (2019) Analisis pengaruh salesperson trustworthiness, vstore ennvironment, store assortment, dan store communication terhadap perceived value dan store loyalty melalui trust pada pelanggan transmart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Budianto, Adrian Renaldi (2019) The effect of brand equity towards customer satisfaction on brand loyalty of zara brand in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Gunawan, Margaretha Angela (2019) Analisis pengaruh faktor website design, reliability, responsiveness, trust, personalization terhadap repurchase intention melalui overall service quality dan customer satisfaction pada pengguna grab di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Cristina, Melly (2019) Analisis pengaruh user interface quality, information quality, perceived security, perceived privacy terhadap customer loyalty melalui customer satisfaction dan customer trust pada pengguna tokopedia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Santoso, Michael Corleon (2019) Analysis of the effect of salesperson quality and institution image toward customer loyalty, through relationship quality of salesperson, relationship quality of institution, and commitment at axa financial. Bachelor thesis, Universtitas Pelita Harapan.

Prihastiningtyas, Destyarini (2018) Analisis pengaruh brand consciousness, materialism, social comparison, fashion innovativeness, fashion involvement terhadap purchase intent of luxury fashion goods melalui attitude towards purchasing luxury fashion goods pada konsumen michael kors di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wicaksono, Mochammad Dimas (2018) Analisis pengaruh food quality, service quality dan ambience terhadap willingness to pay melalui perceived value pelanggan bale sere resto & café di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Kuron, Kezia (2018) Studi persepsi merek mewah terhadap loyalitas merek pada apple iphone x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ramadhika, Danar Satrya (2018) Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan (survey pada pelanggan Surabaya drag race). Bachelor thesis, Universitas Pelita Harapan Surabaya.

Dewi, Diayu Tika (2018) Analisis pengaruh kemasan produk , kualitas produk , word of mouth terhadap keputusan pembelian produk teh botol sosro terhadap pelanggan di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Marvin, Sean (2018) Analisis pengaruh platform quality, interaction quality, dan outcome quality terhadap intention to continue using melalui service satisfaction pada pelanggan gojek di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Setio, Ivan (2018) Analisis pengaruh system quality, information quality dan service quality terhadap customer loyalty melalui user satisfaction pada pelanggan m-bca di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Harianto, Dio (2018) Pengaruh physical appearance, expertise, trustworthiness dan congruity terhadap repurchase intention pada konsumen surabaya patata di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Guinior, Steven (2018) Pengaruh operant dan operand service quality terhadap customer loyalty melalui customer engagement dan customer satisfaction (studi pada nasabah bank cimb niaga di Surabaya). Bachelor thesis, Universitas Pelita Harapan Surabaya.

Nurhasanah, Sri (2018) Analisis faktor-faktor yang mempengaruhi customer satisfaction terhadap brand loyalty pelanggan zara di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Faustina, Faustina (2018) Analisis pengaruh country-of-origin image, product knowledge, product involvement terhadap customer purchase decision dengan product involvement sebagai variabelmoderating pada produk yoshinoya japanese restaurant di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Natalia, Melani (2018) Analisis service quality, food quality, atmospherics quality, overall boredom with dining experiences, boredom with restaurant attributes terhadap intention to choose a new alternative melalui customer satisfaction pada konsumen carls’jr di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Pujasari, Padma (2018) Pengaruh corporate image,corporate leadership, immediate manager,cooperation, conditions of work terhadap employee satisfaction dan loyalty karyawan pt nutrifood Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wisanggeni, Mochammad Helmi (2018) Analisis pengaruh brand, style, price dan social identity terhadap repurchase intention gen-y pada merek fashion uniqlo di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Lontoh, Dharmawan (2018) Analisis pengaruh construed external image of the company, perceived salesperson characteristics, perceived company characteristics terhadap customer extra role behaviors melalui customer company identification pada konsumen sushi tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Benawan, Fernando (2018) Analisis pengaruh emotional value, monetary value, social value, collectivism, dan individualism terhadap repurchase intention pada konsumen yamagoya ramen di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wijayati, Intan Fildzah (2018) Analisis pengaruh interaction quality, physical environment quality, outcome quality terhadap perceived value dan corporate image melalui customer satisfaction dalam upaya meningkatkan behavioral intentions pada wajib pajak kantor pelayanan “x” di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Dwinanda, Tania (2018) Analisis pengaruh interaction with other customer, chef’s image, service quality, atmospherics dan food quality terhadap loyalty melalui positive emotion pada pelanggan restoran pipe and barrel recharged Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Putra, Ardiono (2018) Analisis pengaruh operant service quality dan operand service quality terhadap customer loyalty melalui customer satisfaction dan customer engagement pada pelanggan domicile kitchen and lounge di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Chandra, Benedictus Agio (2018) Analisis pengaruh physical environment, customer orientation, relationship benefits, product quality, communication, price fairness terhadap relationship quality pada konsumen quiksilver kuta, Bali. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Darmawan, Rizky (2018) Analisis pengaruh quality of food, quality of service, price, place, dan image terhadap behavior intention pada restoran carnivor steak & grill di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Kaluas, Oktafani Claudia (2018) Analisis pengaruh service orientation (customer focus, organizational support, customer service under pressure) , job satisfaction dan organizational commitment terhadap intention of leaving pada karyawan bca kanwil darmo Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Hartono, Sela Kristina (2018) Analisis pengaruh service quality, price dan brand image terhadap customer loyalty melalui customer satisfaction pada pelanggan starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Octavianus, Edwin Lukas (2018) Analisis physical enviroment,interaction with staff, dan interaction with other customer terhadap costumer loyalty melalui customer delight dan costumer satisfaction pada pelanggan “boncafe” di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Soviyanti, Putu (2018) Analysis of mall design, mall employees and mall atmosphere towards mall patronage through selfcongruity, store image, utilitarian value and hedonic value of galaxy mall’s customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Cyntia, Grace (2018) Pengaruh celebrity endorser terhadap keputusan pembelian smartphone oppo di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Tanjung, Kevin (2018) Pengaruh perceived quality dengan service convenience terhadap future intentions melalui perceived value dan satisfaction pada pelanggan Mcdonald di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Tanuharja, Yoshua Prawira (2018) Analisis pengaruh service quality, food quality, dan price-value ratio terhadap behavioral intentions melalui satisfaction pada konsumen kfc di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Rochima, Siti (2018) Pengaruh food quality, service quality, ambiance dan perceived value terhadap repurchase intention pelanggan soto ayam lamongan cak har di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Perdana, Andre Candra (2018) Analisis consumer innovativness with hedonic value , utilitarian value terhadap continuance inttention pada konsumen “oppo” di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Fatrin, Venosya Resvi (2018) Analisis pengaruh variabel social cues, design cues, ambient cues terhadap approach avoidance behavior melalu cognitive evaluation toward store dan affective evaluation toward store pada pelanggan hypermart di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Permatasari, Devina Emily (2018) Analisis pengaruh perceived quality, terhadap customer loyalty melalui perceived value, customer satisfaction, customer trust pada konsumen indomie di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Widjaya, Clarisa (2018) Analisis pengaruh food quality , service quality , perceived value, dan customer satisfaction, terhadap repurchase intention pada Roti Matahari di Pasuruan. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Pamungkas, Suharjito Wiji (2018) Pengaruh brand credibility terhadap word of mouth melalui customer satisfaction dan customer loyalty pada toyota kijang innova di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Anthonius, Anthonius (2018) Pengaruh dari physical environment, food quality, employee service quality, relationship benefit melalui customer satisfaction terhadap customer loyalty house of wok the square Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Cahyani, Vincensia Devi Dwi (2018) Pengaruh store image, trust of manufacturer, interaction quality, dan outcome quality terhadap behavioral loyalty melalui perceived value produk fossil di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Indra, Akhirna Julvian (2018) Analisis pengaruh variabel store novelty, store design pleasure dan retail price terhadap brand loyalty melalui customer satisfaction pada store charles & keith di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Pranata, Samuel Arif (2018) The influence of camel ratio (capital, assets, management, earnings, liquidity) and altman z-score towards the financial profitability of banking industry. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Qomariyah, Faridhatul (2017) Pengaruh mall recreation, mall interior dan mall staff terhadap customer loyalty melalui mall value dan customer satisfactioin pada lenmarc mall di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Sari, Novita Angelina (2017) Analisis pengaruh variabel environmental cues, nonenvironmental cues dan aesthetic labor terhadap behavioral intention melalui emotional respons pada pelanggan restoran domicile kitchen lounge di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Budianto, Christopher Stefanus (2017) Analisis pengaruh variabel information quality, system quality, virtual interactivity, dan rewards terhadap brand loyalty melalu customer engagement pada situs traveloka di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Putra, Dhika Ramadhanny (2017) Pengaruh customer engagement, shopping convenience, application usability dan customer satisfaction terhadap behavioral intention melalui perceived value pada situs lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Prabowo, Myka Alim (2017) Analisis pengaruh transformational leadership, transactional leadership, dan organizational culture terhadap learning organization dan employee satisfaction pada karyawan pre – school perguruan islam raudlatul jannah di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Simon, Jefry Choukro (2017) Analisis pengaruh service quality, perceived value, customer satisfaction, dan switching barriers terhadap post-purchase intention tri (3) di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Siswanto, Merliana Poerwanti (2017) Analisis pengaruh perceived benefits dan perceived costs terhadap revisit intention melalui perceived value dan satisfaction pada pengunjung museum angkut batu di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Rebecca, Yophita (2017) Analisis pengaruh perceived quality dan perceived value terhadap customer loyalty pelanggan natasha skin care Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wibisono, Boni Haryo (2017) Pengaruh display, brand trust, brand familiarity, dan price terhadap repetitive buying produk the harvest cake di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Liemenew, Jeremia Permana (2017) Pengaruh product quality, service quality, price, dan brand image giordano terhadap customer satisfaction dan repurchase intention di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Handoyo, Rae Leandra (2017) Analisis pengaruh technology acceptance model (tam) terhadap actual usage melalui perceived value dan behavioral intention pada pengguna traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Yasa, Komang (2017) Analisis pengaruh store atmosphere terhadap store loyalty melalui customer satisfaction pada pelanggan pipe & barrel dine, drinks & chill di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Guinior, Erickson (2017) Pengaruh tam (technology acceptance model) terhadap repurchase intention pada pelanggan tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Anggria, Dewantoro (2017) Analisa pengaruh knowledge of sponsor products, sports activeness, sport enthusiasm terhadap customer loyalty melalui community involvement dan positive brand opinion pada celebrity fitness galaxy mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Shofiyah, Ummu (2017) Analisis pengaruh mall environment, customer perceived value, dan costumer satisfaction terhadap custumer loyalty pengunjung galaxy mall Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Priscillia, Natazha Calista (2017) Analisis faktor – faktor yang mempengaruhi purchase decision brand furla di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Kristina, Vivi (2017) Pengaruh food quality, service quality, brand image, restaurant atmosphere terhadap customer loyalty melalui customer satisfaction pada konsumen dreams cars resto & cafe Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Barus, Dea Enda Mia (2017) Analisis pengaruh interaction quality, physical environment quality, experiential quality, dan experiential satisfaction terhadap experiential loyalty dari pelanggan restoran jamoo di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Laksmi, Vike Ayu (2017) Analisis pengaruh price sensitivity, variety of product, shopping enjoyment, dan privacy concern terhadap loyalty program dan customer loyalty dari pelanggan ranch market di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Nurulitasari, Adinda (2017) Analisis pengaruh product quality, service quality dan salesperson competence terhadap repurchase intention melalui customer satisfaction dan trust of manufacturepada pelanggan kafe excelso di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Sibuea, Indah Lestari (2017) Analisis pengaruh service quality, customer satisfaction, dan customer value terhadap customer loyalty melalui crm quality pada pelanggan gerai j.co di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Cynthia, Clara (2017) Analisis pengaruh service quality, product quality, dan salesperson competence terhadap repurchase intention melalui customer satisfaction dan trust of manufacturer pada produk kosmetik revlon di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Suhendra, Billy (2017) Analisis faktor-faktor yang mempengaruhi price earning rasio pada saham-saham perusahaan yang terdaftar di kompas100 pada periode 2006 - 2015. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Audinata, Arnoldus Gede Reza (2017) Analisis pengaruh company reputation dan overall satisfaction terhadap repurchase intention melalui variabel consumer trust, consumer company identification dan consumer commitment terhadap pelanggan maskapai penerbangan garuda indonesia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Prihastiningtyas, Destyarini (2017) Analisa pengaruh customer authenticity perception terhadap brand loyalty melalui brand awareness, brand image dan perceived quality pada konsumen d’cafesera di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Permatasari, Intan (2017) Analisis pengaruh event authenticity, event quality, event value dan event satisfaction terhadap trust yang membentuk loyalty dari partner penyelenggaraan event yang dikelola oleh pt. dbl Indonesia. Bachelor thesis, Universtitas Pelita Harapan.

Wijaya, Andy Satryawan (2016) Pengaruh brand image, brand service quality dan brand satisfaction terhadap brand trust pada konsumen service center honda di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jiadi, Michelle Gabriel (2016) Analisis pengaruh kualitas layanan, kualitas produk, nilai yang dirasakan, dan kepuasan pelanggan terhadap minat beli ulang di swiss-belhotel silae di Palu. Bachelor thesis, Universtitas Pelita Harapan.

Sufianti, Windi (2016) Analisis pengaruh service quality, service leadership dan easy to useterhadap customer satisfaction dan customer loyalty internet banking BCA di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Yuliana, Irma (2016) Analisa pengaruh perceived benefit dan perceived risk terhadap perceived vallue yang membentuk intention to use pelanggan lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Valencia, Angel (2016) Analisis pengaruh efficiency, system availability, fulfillment, dan privacy terhadap perceived value dan customer loyalty pelanggan traveloka di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Benu, Suzan Caroline (2016) Analisis pengaruh environmental dan nonenvironmental terhadap customer engagement dan customer loyalty pada pelanggan alfamart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Mandera, Nadia Avevania (2016) Analisis pengaruh budaya organisasi dan motivasi terhadap kepuasan kerja dan kinerja karyawan di kantor pelayanan pajak pratama Pasuruan. Bachelor thesis, Universtitas Pelita Harapan.

Nabilah, Farizah (2016) Analisis pengaruh transformational leadership, transactional leadership, dan organizational culture terhadap learning organization dan employee satisfaction pada karyawan kantor pusat pt pelabuhan Indonesia III (persero) di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Risdyanto, Albert (2016) Analisis pengaruh network quality, customer service, information quality, dan security terhadap behavioural loyalty melalui attitudinal loyalty first media di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Purnomo, Victor Agung (2016) Pengaruh service quality, product quality, innovation, dan promotion terhadap repurchase intention melalui customer satisfaction pada cv El Shaday Maranatha di Bali. Bachelor thesis, Universtitas Pelita Harapan.

Harijanto, Dennis Mitchell (2016) Analisis pengaruh variabel environment constructs terhadap store loyalty melalui self-congruity dan preceptual constructs pelanggan diana cake di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Indra, Akhirna Julvian (2016) Pengaruh product-self congruity dan product reliability terhadap brand loyalty melalui product attachment dan product irreplaceability pada produk coach di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wikasitakusuma, Nalita (2016) Analisis pengaruh leader member exchange terhadap employee envy dan organizational citizenship behavior pada karyawan pt. abhirama mandiri di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Melkis, Edvina (2016) Analisis pengaruh perceived usefulness, perceived ease of use, personal innovativeness, social influence, perceived credibility, dan compatibility terhadap actual usage melalui behavioral intention pada pengguna gojek di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Angelina, Fransisca (2016) Analisis pengaruh reward attractiveness, knowledge benefit, required effort terhadap experiential benefit dan program loyalty dalam upaya meningkatkan brand loyalty pelanggan starbucks di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Nata, Sally (2016) Analisis pengaruh core brand characteristics melalui core brand loyalty, in-store characteristics, dan economic drivers terhadap customers’ store loyalty pada perusahaan ud. Sinar Mas di Banjarmasin. Bachelor thesis, Universtitas Pelita Harapan.

Budianto, Christopher Stefanus (2016) The influence of bi rates, exchange rates, exports, imports, world gold prices, and world oil prices towards jci (case study on jci in bei during the period 2006-2015). Bachelor thesis, Universtitas Pelita Harapan.

Putra, Kevin Savaro Rafael Mahardika (2016) Pengaruh service quality, product attribute, brand image terhadap customer loyalty melalui customer satisfaction (studi kasus pada taksi blue bird di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Purnama, Rendy (2015) Analisis pengaruh perceived quality dan advertising melalui customer satisfaction dan brand image terhadap brand loyalty pelanggan first media di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Setiawati, Andriany (2015) Analisis pengaruh customer expectation dan perceived quality terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan natasha skin care di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Novita Sari, Erik (2015) Analisis pengaruh variabel restaurant environmental cues dan non-enviromental cues terhadap repurchase intention melalui customer satisfaction pelanggan richeese factory di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Natawijaya, Andrean (2015) Analisis pengaruh variabel service quality attributes, accessibility, dan well-being in club terhadap customer loyalty di celebrity fitness Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pramana, Jeffry Surya (2015) Analisis pengaruh functional quality dan technical quality terhadap behavioural intentions melalui utilitarian value, symbolic value dan hedonic value pada Suroboyo carnival night market. Bachelor thesis, Universtitas Pelita Harapan.

Lauren, Elizabeth Alexandria (2015) The influence of branding perspective and money attitudes on compulsive buying behavior with credit card as the moderator (study on charles & keith customers with credit card in Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Chandra, Kartika Natalia (2015) Analisis pengaruh variabelgreen marketing awareness danperceived innovationterhadap buying decisionmelalui perceived quality, perceived riskdan perceived valuekonsumen oriflame di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Faradina, Risa (2015) Analisis faktor-faktor yang mempengaruhi customer loyalty pada pelanggan starbucks di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Victorius, Gracia (2015) Analisis pengaruh organizational innovation, supervisor support, employee empowerment terhadap job satisfaction dan organizational commitment melalui employee advocacy tenaga kerja asing di merlion school Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tedamu, Priska Marlangen (2015) Analisis pengaruh persepsi nilai loyalitas, program loyalitas, citra toko dan kepuasan pelanggan terhadap loyalitas pelanggan hypermart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Abraham, Ervinson (2015) Analisis pengaruh product perception, dan mall perception terhadap behavioral intention melalui arousal dan pleasure dari pengunjung sutos di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Deadora, Gladys (2015) Analisis pengaruh variabel design portal, e-resources organizational, dan user abilities and skills terhadap actual usage melalui variabel-variabel technology acceptance model (tam) first media di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Khristi, Theodora Cicelia (2015) The effect of cultural dimension on consumer ethocentrism: purchase intention of sariayu martha tilaar cosmetic product in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Marco Simon, Samuel (2015) Faktor-faktor yang mempengaruhi loyalitas klien pt Mastrada Surya. Bachelor thesis, Universtitas Pelita Harapan.

Novita, Stephanie (2014) Analisis pengaruh service quality, perceivedvalue, customer satisfaction, dan switching barries terhadap post-purchase intention telkomsel halofit di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Husada, Michelle (2014) Pengaruh operant dan operand service quality terhadap customer satisfaction melalui customer engagement (studi pada siswa sekolah menengah atas swasta terakreditasi a di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Prayoga, Ryan Anantha (2014) Analisis pengaruh brand evidence, brand hearsay, dan satisfaction terhadap repurchase intention melalui brand attitude pelanggan pizza hut delivery di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Supit, Amanda Ananta (2014) Analisis faktor-faktor yang mempengaruhi purchase decision produk charles & keith di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Herlina, Stevanny (2014) Analisis pengaruh iklan terhadap kesadaran merek dan persepsi kualitas dan pengaruhnya terhadap loyalitas merek pada merek molto 5 in 1 di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.

Fareizha, Vivy (2014) Pengaruh service quality, product quality, dan salesperson competence terhadap repurchase intention melalui customer satisfaction dan trust of manufacturer pada produk kosmetik maybelline di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kurniawan, Edward (2014) Pengaruh customer participation terhadap customer satisfaction dengan technical quality dan functional quality (studi pada sekolah musik Iramamas di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Kumala, Cynthia Intan (2014) Analisis faktor-faktor yang mempengaruhi future misbehavior intentions melalui past customer misbehavior konsumen Air Asia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Diharjaya, Albed (2014) Analisis pengaruh variable citra toko, kualitas layanan, dan citra merek private label terhadap minat beli private label di Indomaret Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hartono, Jusak (2014) Pengaruh komunikatif, kompetensi, dan kualitas produk terhadap minat beli ulang melalui kepuasan pelanggan (studi pada travel budiwisata di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Yang, Clavin (2014) Pengaruh variabel service quality, product attribute, dan store image terhadap customer loyalty melalui variabel customer satisfaction, perceived switching cost, dan attractiveness of alternatives (studi kasus pada bengkel surya gemilang motor di Mojokerto). Bachelor thesis, Universtitas Pelita Harapan.

Putri, Auriga Prawinarti (2014) Pengaruh kualitas layanan, kualitas produk, nilai yang dirasakan, inovasi, promosi, dan kepuasan pelanggan terhadap minat beli ulang produk rumah dannis di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Victor, NIM01120100002 (2014) Pengaruh perceived ease of use, perceived usefulness, personal innovativeness, terhadap kesetiaan pelanggan melalui kepuasan pelanggan situs berbelanja online Tokobagus.com di Surabaya. Bachelor thesis, 01120100002.

Nedyantani, Kenes Putri (2013) Analisis pengaruh kualitas layanan dan konsep diri konsumen terhadap loyalitas pelanggan melalui sikap konsumen dan proses pembelian pelanggan natasha skin care cabang kertajaya di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Anggara, Yuliana (2013) Analisis pengaruh kualitas layanan, kualitas produk, nilai yang dirasakan terhadap kepuasan konsumen dan niat berperilaku pada konsumen j.co donuts and coffee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Canadi, Handy (2013) Analisis pengaruh kualitas produk, harga, citra toko, dan kualitas layanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening pada toko tanjung baru di Mojokerto. Bachelor thesis, Universtitas Pelita Harapan.

Mantra, Gede Aryawan (2013) Analisis pengaruh celebrity credibility, celebrity attractiveness, congruency terhadap purchase decision dengan brand image sebagai variabel intervening pada produk damn! i loveI Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ongkowijoyo, Hendry William (2013) Analisis pengaruh connectedness dan perceived quality terhadap intention to repeat dengan audience satisfaction dan audience voice sebagai variabel intervening pada penonton x factor Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

November, Revy Fajar (2013) Analisis pengaruh inovasi produk, harga, word of mouth, perluasan merek terhadap keputusan pembelian richeese factory fast food di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wirawan, Angelica Anastasia (2013) Faktor-faktor yang memperngaruhi brand loyalty pada web airasia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Sukamto, Yuliana Sino (2013) Pengaruh persepsi nilai loyalitas, program loyalitas, citra toko dan kepuasan pelanggan terhadap loyalitas pelanggan alfamart tenggilis mejoyo pemilik kartu aku di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Chandra, Seny (2013) Analisis faktor-faktor yang mempengaruhi actual usage melalui behavioral intention pengguna kartu prabayar berbelanja flazz bca di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Larasati, Veronica (2013) Analisis faktor-faktor yang mempengaruhi loyalitas pelanggan coffee toffee jatim expo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Gunawan, Tjing Steven (2013) Analisis pengaruh faktor kualitas layanan dan kepuasan pelanggan terhadap minat beli ulang konsumen zara clothing di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Rina, Artha Wahyu (2013) Analisis faktor-faktor yang mempengaruhi purchase intention melalui social media marketing produk frozen yogurt sour sally di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Husada, Marco (2012) Pengaruh kualitas produk terhadap kepuasan pelanggan dan pengaruh kepuasan pelanggan, kepercayaan serta reputasi merek terhadap kesetiaan pelanggan Iphone di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Limbongan, Ofride (2012) Analisis pengaituh consamer knowledge, p ri c e c o n s c i ou,sifl?,s^s, dan p ro d u c t i n vo l ve m e n t terhadap impalse baying melalui mediasi impulse buying tendency pada silverqueen di hypermart City of Tomorrow Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Cahyani, Vincensia Devi Dwi (2012) Pengaruh service quality, price, word of mouth dalam membangun willingness to buy dan buying decision pengguna jasa savior events organizer di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Handono, Christoper Andretta (2012) Analisa faktor-faktor yang mempengaruhi minat beli ulang pada produk McDonald di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hartono, Oei Lolita (2012) Analisis faktor – faktor yang mempengaruhi minat beli value plus hypermart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Melisa, Melisa (2012) Analisis faktor-faktor yang mempengaruhi purchase intention produk mango di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Laurent, Orincia (2012) Analisis pengaruh lifestyle dan service quality melalui customer satisfaction terhadap repurchase intention Fenny Butik di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.

Setiawan, Silvani (2012) Analisis pengaruh need for uniqueness, self monitoring, self-expression attitude, self-presentation attitude, dan affective attitude terhadap purchase intention produk Charles & Keith di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Gea, Hadirat Syukurman (2012) Analisis pengaruh brand experiences, trust dan satisfaction terhadap brand loyalty amdk aqua di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Soegiharto, Albert (2012) Analisa pengaruh iklan terhadap kesadaran merek dan persepsi kualitas dan pengaruhnya terhadap loyalitas merek (studi pada merek Coca-Cola). Bachelor thesis, Universtitas Pelita Harapan.

Kansil, Noulando Marco Roberto (2012) Pengaruh kepercayaan, kualitas layanan, nilai konsumen (nilai fungsional dan nilai emosional) terhadap kepuasan pelanggan pada pengguna internet banking BCA di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tang, Amin Xavier (2012) An analysis on the effects of Hypermart’s loyalty program attributes on store satisfaction and loyalty. Bachelor thesis, Universtitas Pelita Harapan.

Limbongan, Mey Enggane (2012) Pengaruh brand communication dan service quality dalam membangun brand trust dan brand loyalty pengguna operator selular gsm pt. Telkomsel di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tandi, Sthevany Khrismastri (2011) Pengaruh kualitas layanan, kualitas makanan dan nilai yang dirasakan terhadap kepuasan pelanggan restoran cepat saji (studi kasus pelanggan KFC Tunjungan Plaza). Bachelor thesis, Universtitas Pelita Harapan.

Susilo, Fanny Jatmiko (2011) Faktor-faktor yang mempengaruhi buying decision terhadap produk bantal laptop di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Setiawan, Olivia (2011) Pengaruh service quality dan customer relationship management terhadap customer satisfaction dalam meningkatkan repetitive buying di alex’s salon Embong Kenongo Surabaya. Bachelor thesis, Universtitas Pelita Harapan.