Browse by Contributors

Puspitasari, Virdha Dwi (2024) Analisis variabel-variabel yang mempengaruhi intention to use terhadap actual use dan pada akhirnya customer loyalty pada pengguna aplikasi lugo di Lumajang = Analisis variabel-variabel yang mempengaruhi niat penggunaan terhadap penggunaan aktual dan pada akhirnya loyalitas pelanggan pada pengguna aplikasi lugo di Lumajang. Masters thesis, Universitas Pelita Harapan.

Hendri, Hendri (2024) Analisis pengaruh food quality, menu variety, health oriented, convenience dan reasonable price terhadap repurchase intention melalui perceived value pada coffee crowd di Medan. Masters thesis, Universtitas Pelita Harapan.

GIMON, ELISABETH INRI (2024) Analisis Pengaruh money market experience terhadap pleasure dan brand equity pada nasabah PT Pegadaian Cabang Malalayang di Manado. Masters thesis, Universitas Pelita Harapan.

Wantah, Carmen (2023) Analisis pengaruh citra merek, harga, kualitas produk, dan promosi terhadap keputusan pembelian melalui minat beli konsumen Lu’miere Panglima Polim Jakarta. Bachelor thesis, Universitas Pelita Harapan.

Limutu, Cherilyn Agatha (2023) Analisis pengaruh performance expectancy, effort expectancy, social influence melalui purchase intention terhadap behavioural use pada pengguna game PUBG Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Saragih, Evelyn Paldea (2023) Analisis pengaruh reliability, accessibility, safety, affordability, availability, comfort terhadap customer satisfaction melalui continuous intention to use kepada konsumen pengguna aplikasi gojek Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Oktafiansyah, Daffa Ahmad Oktafiansyah (2023) Pengaruh kualitas pelayanan terhadap kepuasan pelanggan restoran IBC Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Stefanie, Stefanie (2023) Analisa pengaruh price level, merchandise, customer service, architecture project, store image, perceived value, brand awareness terhadap repurchase intention pada pelanggan zara di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Prasetya, Diana (2023) Analysis of image, technical dimension, functional dimenson, price, present repurchase, perceived value, and customer satisfaction for guests at MaxOneHotels.com @Dharmahusada Surabaya. Masters thesis, Universtitas Pelita Harapan.

Simon, Stephen (2023) Efek citra toko terhadap minat beli konsumen pada brastagi supermarket gatot subroto medan melalui persepsi nilai dan kesadaran merek. Masters thesis, Universitas Pelita Harapan.

Tandian, Selly (2023) Analisis pengaruh brand image, store image, processing technology, packaging, country of origin, product information, advertising terhadap perceived value dan customer loyalty pada pelanggan Starbucks Sun Plaza Medan dan Starbucks Diponegoro Medan. Masters thesis, Universitas Pelita Harapan.

Tiodora, Julia (2023) Analisis pengaruh elemen social media marketing terhadap consumer brand engagement dan brand knowledge pada pengguna jasa Grabfood di Medan = The analysis of social media marketing elements impacts towards consumer brand engagement and brand knowledge of Grabfood service users in Medan. Masters thesis, Universitas Pelita Harapan.

Linda, Linda (2023) Pengaruh service quality, food quality, menu selection, price fairness, hygiene dan atmosphere terhadap customer loyalty melalui customer satisfaction pada restoran 4fingers crispy chicken, Medan = analysis of the effect of service quality, food quality, menu selection, price fairness, hygiene and atmosphere on customer loyalty through customer satisfaction of 4fingers crispy chicken customers in Medan. Masters thesis, Universitas Pelita Harapan.

Anggriawan, Rendy Nicholas (2023) Analisis pengaruh e-service quality terhadap e-satisfaction dan e-loyalty pada pelanggan aplikasi zalora di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Tan, Kelvin Saputra (2023) Analisis pengaruh optimism, innovativeness, discomfort, inscurity terhadap behavioral intention melalui perceived ease of use dan perceived usefullness pada pengguna aplikasi Tiket.com di Surabaya - analysis of the influence of optimism, innovativeness, discomfort, inscurity of behavioral intention through perceived ease of use and perceived usefullness in comsumer using the Tiket.com application in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Gracia, Gracia (2023) The effect of travel motivation, perceived risk, and travel constraint towards Medan generation Z's visit intention to Bali, Indonesia specifically Kuta area through destination image = Pengaruh motivasi wisata, persepsi risiko, dan hambatan perjalanan terhadap minat kunjungan generasi Z kota Medan ke kawasan Kuta, Bali, Indonesia melalui Citra destinasi. Masters thesis, Universitas Pelita Harapan.

Vivian, Vivian (2023) Analisis pengaruh anteseden identifikasi konsumen terhadap loyalitas orangtua di Y.P. Karya Anugerah (Winfield) formal school dan Winfield English School di Medan = The analysis of the influence of consumer-brand identification's antecedents on parent loyalty at Y.P. Karya Anugerah (Winfield) Formal School and Winfield English School in Medan. Masters thesis, Universitas Pelita Harapan.

Lim, Vanny (2023) The effect of work discipline and work motivation on employee performance through the mediation of job satisfaction at Klinik Atlantis Medan. Bachelor thesis, Universitas Pelita Harapan.

Gilbert, Gilbert (2023) Investigating the effect of extended advertisement value on generation z's attitude towards advertisement and purchase intention using SOR model (an empirical study of Tiket.com's Instagram Video Ads) = efek nilai iklan terhadap sikap generasi z terhadap iklan dan niat pembelian menggunakan model S-O-R (studi empiris dari iklan video instagram Tiket.com). Masters thesis, Universitas Pelita Harapan.

Wilona, Yoshe (2023) The effect of brand image, promotion, and product quality on customer purchase decision at PT Sang Pisang Indonesia, Jakarta. Bachelor thesis, Universitas Pelita Harapan.

Muliani, Jesslyn (2023) Analisis pengaruh sensory, affective, behavioral, intellectual terhadap brand loyalty melalui brand satisfaction, brand attitude, brand attachment pelanggan kedai kopi Excelso Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Xaviera, Saifanah Aisha (2023) Analisis Pengaruh Promotion, Basic Information, Customer Service, dan Human Sale terhadap Customer Satisfaction dan Behavior Intention pada pelanggan Uniqlo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Purba, Andreas Dwian Alfredo (2023) Analisis pengaruh product attributes terhadap hedonic value dan functional value untuk membentuk repurchase intention pada pengguna tupperware di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Cahyono, Abisagh Intan (2023) Analisis pengaruh perceived information quality, perceived ability, perceived benefit, perceived cost, perceived risk, perceived uncertainty, terhadap positive word of mouth dan continued intentions to use pada pengguna m-wallet dana di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Huanguos, Lucky Alexander Oktiandi (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customer dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan matahari department store cabang royal plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

RARUMANGKAY, CLAUDIO (2023) Analisis pengaruh service quality, sosial enjoyment, cleanness, aesthetics, dan cost terhadap customer loyality melalui customer satisfaction pada pelanggan restoran Sogogi di Manado. Bachelor thesis, Universitas Pelita Harapan.

Budiman, Vito Ariesnanda (2023) Analisis Physical environment, interior shop environment & layout, interaction with the staff, interaction with other customers, merchandise value, merchandise variety terhadap customer loyalty melalui perceived value dan customer satisfaction pada konsumen Starbucks Royal Residence di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Parengkuan, Angel (2023) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal needs, efficiency terhadap electronic customer loyalty terhadap electronic customer satisfaction pada pengguna Jenius di Sidoarjo = Analysis of site organization, reliability, responsiveness, user friendliness, personal needs, efficiency on electronic customer loyalty through electronic customer satisfaction on Jenius users in Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.

Lily, Lily (2023) the influence of service quality, food quality, and price towards customer satisfaction at Sushi Mentai Restaurant on Jalan Dr. Cipto Medan. Bachelor thesis, Universitas Pelita Harapan.

Cin Young, Cin Young (2023) Analisis pengaruh inflight service quality, safety perception, dan price terhadap customer satisfaction dan customer loyalty pada maskapai penerbangan Lion Air. Masters thesis, Universitas Pelita Harapan.

Kaeng, Gerald leonardo veransi (2023) Pengaruh reliability, privacy and security, website design dan customer service & support terhadap e-banking loyalty melalui e-banking satisfaction pada pengguna BNI Mobile di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Kelvia, Shenny (2023) Analisis pengaruh sensory experience, satiety value, menu selection, hygiene, dan price terhadap customer satisfaction pada pelanggan The Upper Level Fine Dining di Medan. Masters thesis, Universitas Pelita Harapan.

Permatasari, Erlyta Vivi (2023) Analisis pengaruh corporate image, corporate leadership, immediate manager, cooperation, dan condition of work terhadap job satisfaction dan employee loyalty di pt x. Masters thesis, Universtitas Pelita Harapan.

As'ad, Hafez Muhammad (2023) Analisis performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan ShopeePay di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Januar Setiawan, Pradana (2023) Analisis pengaruh customer satsifaction dan customer loyalty di Coffee Scaena di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.

Kusumo, Nicco Hadi (2023) Analisis pengaruh information quality, privacy concerns, perceived security, product variety, product delivery, terhadap customer loyalty melalui customer satisfaction pada pelanggan shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

yusuf, richard (2023) Analisis pengaruh physical interaction management,virtual interaction manegement,dan service interaction manegement terhadap customer loyalty pada pelanggan mc donald Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Manek, Vincent Febriandis Pratama (2022) Analisis pengaruh network quality, system quality, content quality, customer support, dan compatibility terhadap customer satisfactiond dan pada akhirnya continuance intention pengguna BY.U di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Santoso, Evan (2022) Pengaruh harga, brand image, dan kualitas pelayanan terhadap keputusan pembelian pada konsumen cv. sumber untung jaya sejahtera Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.

Thonora, Billie Ewaldo (2022) Analisis pengaruh in-store shopping experience terhadap customer satisfaction dalam membentuk revisiting intention pada maju bersama Medan dan toko agus Medan = analyzing the influence of in–store shopping experience towards customer satisfaction in shaping revisiting intention in pasar swalayan maju bersama Medan And toko agus Medan. Masters thesis, Universitas Pelita Harapan.

Salim, Nico (2022) The effect of informativeness, photo colour, visual aesthetic, and social presence towards customer purchase intention on Glory Of Fats Instagram = pengaruh keinformatifan, warna foto, estetika visual, dan kehadiran sosial terhadap niat beli pelanggan di Instagram Glory Of Fats. Masters thesis, Universitas Pelita Harapan.

Setiawan, Herry (2022) Analisis pengaruh perceived quality, service convenience dan perceived service fairness terhadap customer engagement behavior melalui customer satisfaction pada penumpang pesawat Lion Air di Surabaya. Masters thesis, Universitas Pelita Harapan.

Effendy, Paul Samuelson (2022) Analisis variabel-variabel yang memengaruhi mobile banking adoption dan pada akhirnya customer loyalty pada pengguna aplikasi BCA Mobile di Manado. Masters thesis, Universitas Pelita Harapan.

Cecilia, Grace (2022) Analisis pengaruh mobile ewom, system quality, dan overall restaurant image terhadap perceived value dan repurchase intention pada pengguna aplikasi shopeefood di Jawa Timur. Masters thesis, Universitas Pelita Harapan.

Raharjo, Sylvie Stefannie (2022) Analisa pengaruh service quality, food quality, other costumers, perceived value/price, costumer satisfaction, dan revisit itention pelanggan rumah makan bebek tepi sawah di Ubud Bali. Bachelor thesis, Universitas Pelita Hrapan.

Septyani, Clauvia (2022) Analisis pengaruh site organization, reability, responsiveness, user friendliness, personal need, dan efficiency terhadap electronic customer satisfaction dan electronic customer loyalty pada nasabah m-banking Bank Mestika di kota Medan. Masters thesis, Universtitas Pelita Harapan.

Tando, Ariel Kirana (2022) Analisis pengaruh efficiency, delivery management, customer service, personalization, privacy, product description, product presentation, entertainment, application appearance terhadap e-loyalty melalui e-satisfaction pada Pengguna aplikasi lazada di Surabaya. Masters thesis, Universitas Pelita Harapan.

Eleaner, Eleaner (2022) Analisis pengaruh reliability, privacy and security, website design, customer service and support, dan satisfaction terhadap loyalty pada nasabah pengguna mandiri mobile Banking di Medan. Masters thesis, Universitas Pelita Harapan.

Rusli, Felicia (2022) The effect of leadership and work motivation on employee performance through job satisfaction at PD. Duta Prima Sportindo. Bachelor thesis, Universitas Pelita Harapan.

Morita, Anna (2022) The influence of product quality, promotion, and brand image toward customer purchase intention through consumer trust for Long Bar product from PT. Union Confectionery, Medan. Bachelor thesis, Universitas Pelita Harapan.

Lianto, Marcel Lucas (2022) Analis pengaruh monetary value, quality of benefits value, status social value, information value, dan preference value terhadap purchase intention pada pengguna shopee. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.

Wijaya, Stephanie Valeri (2022) Analisis pengaruh effort expectancy, performance expectancy, self-efficacy, dan trust terhadap satisfaction dan intention to repurchase pada pelanggan zalora. Bachelor thesis, Universitas Pelita Harapan.

Kusuma, Sheryl (2022) Analisi pengaruh food quality, price, location and environment, dan service quality terhadap customer satisfaction dan customer loyalty pada pelanggan subway di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sundah, Aurelina Liviany L (2022) Analisis faktor reliability, responsiveness, visibilty, employee commitment dan access to service terhadap customer loyalty melalui customer satisfaction pada nasabah bank mandiri di kota Kupang. Bachelor thesis, Universitas Pelita Harapan.

Umah, Rahayu Nikmatul and UNSPECIFIED (2022) Analisis pengaruh harga, promosi dan kualitas layanan terhadap kepuasan pelanggan pada cv. rahayu abadi. Bachelor thesis, Universitas Pelita Harapan.

Mella, Anthonio Stanley (2022) Analisis pengaruh social media marketing element terhadap brand engagement, brand awareness, dan brand image pada Menantea cabang Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Mitzy, Marcella (2022) Analisis pengaruh service quality, food quality, atmospherics, food authenticity, atmospherics authenticity terhadap positive emotion dan perceived value dan pada akhirnya behavioral intentions pelanggan restoran Ahjumma Kitchen cabang Lenmarc Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Yakobus, Jason (2022) Analisis pengaruh pysical quality,staff behavior,ideal self congruence,terhadap brand loyalty melalui customer satisfaction pada Kofibrik Surabaya di Tenggilis. Bachelor thesis, Universtitas Pelita Harapan.

Go, Angelina Christine (2022) Analisis variabel-variabel yang memengaruhi customer experience, customer satisfaction, dan pada akhirnya customer loyalty pada pengguna aplikasi OCTO mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tielung, Delvian (2022) Analisis pengaruh service quality, store atmosphere, dan price fairness terhadap satisfaction dan pada akhirnya loyalty pelanggan kopi janji jiwa di Tomohon. Bachelor thesis, Universitas Pelita Harapan.

Hasyim, Vito (2022) Analisis pengaruh product perceived quality, service, environtment, dan assortment melalui satisfaction terhadap loyalty kfc di Megamas Manado. Bachelor thesis, Universtitas Pelita Harapan.

sumangkut, alessandro (2022) Analisis pengaruh tangibles, assurance, reliability, responsinveness, empathy, credibility, perceived value terdadap customer satisfaction dan pada akhirnya customer loyalty pelanggan ace hardware di Mantos Manado. Bachelor thesis, Universitas Pelita Harapan.

Dumais, Delano (2022) Analisis pengaruh food quality, price, location and environment, dan service quality terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan pizza hut cabang paal dua Manado. Bachelor thesis, Universitas Pelita Harapan.

Mandiangan, Joshua (2022) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap customer loyalty melalui customer satisfaction pada pelanggan Burger King di Manado. Bachelor thesis, Universitas Pelita Harapan.

Cindy, Cindy (2022) The influence of promotion and service quality towards customer satisfaction and customer loyalty at PT. Khoe Sumatra Berjaya Group. Bachelor thesis, Universitas Pelita Harapan.

Maicy, Precillia (2022) The influence of brand image and product quality towards customer purchase decision of huber ink in PT. Cahaya Kreasi Utama, Medan. Bachelor thesis, Universitas Pelita Harapan.

Puspita, Nuke (2022) Analisis pengaruh service quality, food quality, atmospherics, price, dan other customers terhadap customer satisfaction dan pada akhirnya revisit intention dari pelanggan pizza hut cabang plaza festival Jakarta. Masters thesis, Universitas Pelita Harapan.

Jatmiko, Reyner Jeremy (2022) Analisis pengaruh financial bonding, basic operations, intermodal operations, dan social strategies terhadap customer satisfaction dan customer loyalty pelanggan pt kreasi kencana di Jakarta. Masters thesis, Universitas Pelita Harapan.

Jacinda, Vivia (2022) Impact of social experience on customer purchase decision in social commerce context of instagram. Masters thesis, Universities Pelita Harapan.

Sarajar, Nehemiah Frederick (2022) Analisis pengaruh social influence, system quality, self-efficacy, facilating condition, situation normality, structural assurances terhadap percieved usefulness, percieved ease of use, trust yang membentuk behavioral intention pada nasabah dan pengguna aplikasi mobile banking di bank BNI Manado. Bachelor thesis, Universitas Pelita Harapan.

POERNOMO, CLASSIO ADY WAHYU (2022) Analisis pengaruh service quality, atmosphere, price terhadap customer satisfaction yang pada akhirnya terhadap customer loyalty pelanggan djournal coffee di Surabaya. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.

Kaeng, Gerald leonardo veransi (2022) Analisis pengaruh Rliability, Privacy And Security, Website Design Dan Customer Service & Support terhadap E-Banking Loyality melalui E-Banking Satisfaction pada pelanggan pengguna BCA Moblie di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jimmy, Jimmy (2022) Investigating e-servicescape, trust, e-wom and customer loyalty: study in Traveloka = analisa e-servicescape, kepercayaan pelanggan, e-wom dan loyalitas pelanggan: studi di Traveloka. Masters thesis, Universitas Pelita Harapan.

Osok, Maldini Virzinia Veroso (2022) Analisis pengaruh compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity terhadap customer satisfaction dan customer loyalty pada pasien BPJS di Rumah Sakit Islam Jemursari Surabaya. Masters thesis, Universitas Pelita Harapan.

Pradani, Liyantiti Sunuputri (2022) Analisis pengaruh physical infrastructure quality, provider patient interactional quality, administrative quality, medical care quality, nursing care quality terhadap patient satisfaction dan patient behavioral consent sebelum dan sesudah pandemi COVID-19 RSU Kartini. Masters thesis, Universitas Pelita Harapan.

Tedjo, Sherly Oktavia (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, social support quality, administrative quality, medical care quality, dan nursing care quality terhadap patient satisfaction dan behavioral intention pasien RS. swasta di Surabaya. Masters thesis, Universitas Pelita Harapan.

Syahfarizky, Muhammad (2021) Analisis pengaruh online convenience: access convenience, search convenience, evaluation convenience, iransaction convenience, possession convenience, post-possession convenience, terhadap m-banking adoption intention pengguna aplikasi m-banking jenius = analysis effect of online convenience: access convenience, search convenience, evaluation convenience, transaction convenience, possession convenience, post-possession convenience, on m-banking adoption intention, and m-banking adoption application user m-banking jenius. Bachelor thesis, Universitas Pelita Harapan.

Wicaksono, Anom (2021) Analisis pengaruh e-company service quality terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi My Pertamina di Area Surabaya Raya. Masters thesis, Universitas Pelita Harapan Kampus Surabaya.

Kalista, Ivana Happy (2021) Perceived complaint handling quality, customer effort dan quality of service terhadap kepuasan agen di PT. Pertamina Patra Niaga Area Jawa Timur. Masters thesis, UPH Surabaya.

George, George (2021) The influence of leadership and reward (extrinsic & intrinsic) on employee performance at PT Greenex Sumatera Mandiri, Medan. Bachelor thesis, Univertas Pelita Harapan.

HIA, MITRA MONICA THEODORA (2021) Analisis pengaruh learning goal orientation, self efficacy dan professional commitment terhadap fraud detection responsibility pada pihak distribusi PT CCAI di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lie, Antonius Raymond (2021) Analisis pengaruh appearance similarity, lifestyle similarity, dan status similarity terhadap interaction intensity, satisfaction, dan repurchase intention pada nasabah Mandiri Sekuritas. Bachelor thesis, Universitas Pelita Harapan.

auditama, valentino made axel auditama (2021) Analisis pengaruh reliability, privacy & security, aplication design, customer service & support, terhadap e- satisfaction dan e-loyalty pada pengguna aplikasi mobilepanin di Bali. Bachelor thesis, Universitas Pelita Harapan.

Purnomo, Erni Dwi (2021) Analisis pengaruh mobile ewom, system quality, overall restaurant image, perceived value terhadap repurchase intention pada produk PHD di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Effendy, Paul Samuelson (2021) Analisis variabel-variabel yang mempengaruhi customer experience, dan customer satisfaction, dan pada akhirnya customer loyalty pada pengguna aplikasi BCA Mobile di Manado. Bachelor thesis, Universitas Pelita Harapan.

Wongso, Evan Nicholas (2021) “Faktor determinan customers switching behavior terhadap customer satisfaction dan customer loyalty pada pengguna Tokopedia di Surabaya”. Bachelor thesis, Universitas Pelita Harapan.

Tando, Ariel Kirana (2021) Analisis pengaruh ubiquity, application design, fulfillment, customer service, privacy, terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tedjo, Samuel Christofer (2021) Analisis pengaruh individual factors dan environment restaurant factors terhadap customer loyalty to healthy food melalui customer healthy eating behavior pada produk Greenly di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Mutiara, Mutiara (2021) The influence of career development on employee performance at PT. Adam Dani Lestari Medan. Bachelor thesis, Universitas Pelita Harapan.

Ng, Wilbert Nathaniel (2021) The influence of product quality towards customer purchasing decision at PT Suriatama Mahkota Kencana. Bachelor thesis, Universitas Pelita Harapan.

Nugraha, Muhammad Wahyudi Ari (2021) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu Di PT. Bina Pertiwi pada area Jawa Timur. Masters thesis, Universitas Pelita Harapan.

Santoso, Steven (2021) Analisa pengaruh quality of product, brand image, dan quality of service terhadap loyalty melalui customer trust pada pelanggan Igor’s Pastry di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Halim, Juan (2021) Analisis pengaruh store atmosphere, product knowledge, dan brand image terhadap repurchase decision melalui customer satisfaction pada Max Fashions di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Nugraha, Muhammad Wahyudi Ari (2020) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu di pt. bina pertiwi pada area Jawa Timur. Masters thesis, Universtitas Pelita Harapan.

Louis, Glory (2020) Analisis pengaruh faktor merchandise mix, retail environment, customer service terhadap customer loyalty melalui customer satisfaction pada pelanggan papaya fresh gallery di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sonatha, Christian (2020) Analisis pengaruh quality, brand image, Marketing strategy terhadap customer Satisfaction dan repurchase intention pada restoran cepat saji mc donald’s Sidoarjo = Analysis of the influence of quality, brand image, marketing strategy towards customer satisfaction and repurchase intentions at mc donald's Sidoarjo fast food restaurant. Bachelor thesis, Universitas Pelita Harapan.

Putra, Abraham Purnama (2020) Analisis pengaruh perceived quality, service convenience, perceived value, dan satisfaction terhadap customer loyalty pelanggan showroom victory Gemilang. Bachelor thesis, Universitas Pelita Harapan.

Natasya, Clarita Maria (2020) Analisis pengaruh perceived service quality, corporate image, trust, perceived switching cost Terhadap customer loyalty pelanggan salon Shinjuku Hairmake di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

Oksiana, Maria (2020) Analisis pengaruh self-identification, access, atmosphere, price/promotion, cross-category assortment, within-category assortment terhadap mall loyalty melalui hedonic value, utilitarian value dan shopping well-being (studi pada pelanggan transmart ngagel di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

Hernando, Jason (2020) Pengaruh physical environment, food quality, customer orientation, communication, relationship benefit, dan price fairness terhadap customer loyalty melalui relationship quality pelanggan Shao Kao Manyar di Surabaya = The effect of physical environment, food quality, customer orientation, communication, relationship benefit, and price fairness to the customer loyalty through relationship quality in Shao Kao restaurant in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Danilo, Steven (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer, brand image, customer satisfaction, terhadap brand preference melalui brand trust pada pelanggan restaurant seafood Layar di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Susannia, Monica (2020) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna situs belanja di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Hoediono, Kenny (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan restoran Kintan Pakuwon Mall Surabaya. Bachelor thesis, Universita Pelita Harapan.

Agustinus, Mikhael (2020) Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality. Bachelor thesis, Universitas Pelita Harapan.

Safira, Erlin (2020) Analisis pengaruh design application, privacy, dan fulfillment terhadap customer loyalty melalui perceived value, customer satisfaction, dan customer trust Pada pelanggan aplikasi Shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Komaling, Franklin (2020) Analisis pengaruh efficiency, requirement fulfillment, system accessibility, dan privacy dalam membentuk customer satisfaction dan customer loyalty pada pelanggan Shopee di Manado. Bachelor thesis, Universitas Pelita Harapan.

Baktinadi, Khemara (2020) Analisis pengaruh food quality, service quality, atmospherics terhadap brand loyalty melalui emotions pada pelanggan Domicile Kitchen & Lounge di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Novilia, Novilia (2020) Analisis pengaruh food, service, price and value, convenience, atmosphere terhadap behavioral intention melalui satisfaction pada pelanggan gyu kaku japanese bbq di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Alexander, Alexander (2020) Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Susanto, Imelda (2020) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, dan online tracking terhadap customer loyalty melalui satisfaction pada pengguna aplikasi gojek di Surabaya = Analysis of the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, and online tracking on customer loyalty through gojek application in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Meinanda, Dhianita Layla (2020) Analisis pengaruh prooduct perceived quality, service, environment dan assortment terhadap loyalitas pelanggan melalui kepuasan pada pelanggan depot Bu Rudy cabang Dharmahusada Di Surabaya. Bachelor thesis, Universita Pelita Harapan.

Putra, Fandy (2020) Analisis pengaruh salesPpople, enviroment, assortment dan promotion terhadap satisfaction, value for money dan loyalty intention pada pelanggan Hartono Elektronika di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aries, Aan (2020) Analisis pengaruh social media marketing, corporate social responsibility, sales promotion dan store environment terhadap customer retention melalui perceived value pada pelanggan the body shop Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Budianto, Obed (2020) Analisis pengaruh technical quality, empathy, physical environment terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan kafe excelso Ahmad Yani di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Christian, Edwin (2020) Analisis pengaruh daya tarik Universitas Swasta terhadap pengambilan keputusan pembelian masyarakat melalui variabel living, learning, reputation, economy, strategy, dan service (studi kasus pada lima Universitas Swasta di Surabaya) = "Analysis of the effect of private unversity attraction on community purchase decision making through variables of life, study, reputation, economics, strategies, and services (case study at five private unversities)". Bachelor thesis, Universitas Pelita Harapan.

Putra Hadi, Onny (2020) Pengaruh service quality, food quality, atmosphere terhadap satisfaction, trust, customers loyalty pada kedai es krim Zangrandi Yos Sudarso Surabaya = The influence of service quality, food quality, atmos-phere on satisfaction, trust, costumers loyalty on kedai es krim Zangrandi Yos Sudarso Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aurelia, Christina (2020) Analisis pengaruh innovative service, novel offering, creative promotion, new experience terhadap patronage intention melalui perceived value pada pelanggan Transmart hypermarket Rungkut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Dannyanto, Radityo (2020) Analisis pengaruh access quality, venue quality, contest quality terhadap intention to return melalui satisfaction pada pengunjung kepo market di Suarabaya = Analysis of access quality, venue quality, contest quality on intention to return through satisfaction on customer kepo market un Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Chandra, Moudy Renata (2020) Analisis pengaruh senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, terhadap customer loyalty melalui emotions dan satisfaction pada pelanggan Watsons di Surabaya = Analysis of senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, on customer loyalty through emotions and satisfaction on customer Watsons in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Budiharto, Joel (2020) Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Abraham, Victor (2020) Analysis on the influence of schedule flexibility, orientation & training, empowerment, social interaction, reflection, reward & recognition on the intention to remain through volunteer satisfaction at international christian assembly youth in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Napitupulu, Priskilla E.E. (2020) Analisis pengaruh unified theory of acceptance and use of technology 2 (utaut 2) terhadap intention to reuse dan reuse behavior pada pengguna ovo di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wijayati, Intan Fildzah (2019) Analisis pengaruh physical environment quality terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan restoran de soematra 1910 di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Koapaha, Janet Devina (2019) Analisis faktor-faktor yang mempengaruhi patronage frequency dalam industri fastfashion (studi kasus: sogo department store di Surabaya). Masters thesis, Universtitas Pelita Harapan.

Marvin, Sean (2019) Analisis pengaruh experential quality terhadap behavioral intentions melalui percieved value, trust, dan experential satisfaction pada pelanggan the original barbershop di surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Behuku, Jitro Gianfranco (2019) Analisis pengaruh quality of food, quality of service, quality of physical environment melalui customer precieved value terhadap customer satisfaction dan repurchase intention di restoran o’reillys Manado. Masters thesis, Universtitas Pelita Harapan.

Kindangen, Sylveislie Debora Stella (2019) Analisis pengaruh ease of use, reliability, efficiency, convenience dan security terhadap customer loyalty melalui customer satisfaction dan corporate image pada pelanggan shopee di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Polii, Gloria (2019) Analisis pengaruh variety of selection, price attribute, sensory attribute, promotional approaches, dan physical stimuli terhadap impulse buying melalui positive emotion dan hedonic shopping value pada pelanggan toko h&m di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Sulu, Anastasia Cherry (2019) Analisis retensi pelanggan melalui dimensi kualitas layanan, kualitas produk, dan kepuasan pelanggan menggunakan analytical hierarchy process (ahp) pada 3 restoran cepat saji di Surabaya (studi kasus: carl’s jr., burger king, dan mcdonald’s). Masters thesis, Universtitas Pelita Harapan.

Leliga, Felicia Juliani (2019) Pengaruh inspiring visit desire, forming visit awareness, dan facilitating interpersonal interaction terhadap behavioral intention to visit dan actual visit behavior pada kudos café Surabaya. Masters thesis, Universtitas Pelita Harapan.

Christianto, Ricky (2019) Analisa pengaruh product quality, service quality, price terhadap customer loyalty melalui customer satisfaction pada pengguna mobil honda mobilio di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Hartanto, Robert (2019) Analyzing the influence of adevertising, food quality, brand image and service quality to customer loyalty through customer satisfaction in Flip Burger in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kho, Stanley (2019) Analisis pengaruh perceived control, performance, convenience, dan efficiency terhadap satisfaction dan loyalty melaluiconfidience benefit dan special treatment benefits pada pelanggan online citilink Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Orlinga, Isabel Ninaomi (2019) Analysis of the effect of operant & operand service quality toward customer loyalty, through customer engagement and customer satisfaction to the visitors of we the fest at ji ex po Kemayoran Jakarta. Bachelor thesis, Universtitas Pelita Harapan.

Mellisa, Xena (2019) Factors affecting continued usage intention of go-pay users amongst Surabaya citizen. Masters thesis, Universtitas Pelita Harapan.

Runudalie, Brandon Gerald (2019) Analisis pengaruh brand benefit (functional benefit,experiental benefit, symbolic benefit, monetary benefit) dan system characteristic ( system quality, information quality) terhadap repurchase intention melalui parasocial interaction dan perceived usefuness pada aplikasi traveloka di kota Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Bolo, Sukristiawan Joel W (2019) Analisis pengaruh privacy, practicity, design, sociality, enjoyment, terhadap loyalty melalui satisfaction pada pengguna bni mobile banking di Manado. Bachelor thesis, Universtitas Pelita Harapan.

Tumbelaka, Marqiano Frederick (2019) Analisis pengaruh brand awareness, need for uniqueness, perceived quality dan country of origin terhadap customer loyalty melalui price premium pada pelanggan " a bathing ape " di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Christiono, Victoria Giovani (2019) Snalysis of the best alternative strategy to develop small medium enterprises in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Limanjaya, Kenny Adi Chitra (2019) Analisis pengaruh physical environment, interacion with other customers, dan interaction with staff terhadap customer loyalty melalui customer delight dan customer satisfaction pada pengunjung suroboyo night carnival di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Budiyanto, Kevin Lawrence (2019) Analisis pengaruh salesperson trustworthiness, store environment, store assortment, dan store communication terhadap store loyalty melalui trust dan perceived value terhadap pelanggan transmart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kang, Kevin (2019) The effect of product quality, service quality, and store-related attributes towards repatronage intention through customer satisfaction on ace hardware customers in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pratama, Tamara Putri (2019) Analisis faktor integrated marketing communication terhadap customer loyalty melalui campaign effectiveness pada konsumen adidas di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Erlangga, Erlangga (2019) Analisis pengaruh service quality, food quality dan price terhadap behavioral intentions melalui customer satisfaction pada konsumen cocari di jalan indragiri Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kale, Bonita Yunilianthi (2019) The effect of healthiness of food and retailer innovativeness on store prestige, store trust towards store loyalty of crunchaus pakuwon mall Surabaya shopping motivation pada konsumen shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tequila, Deidrew Tia (2019) The effect of functionality, usability, value for money and value for time on customer satisfaction towards customer loyalty of airbnb users in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Putri, Stacia Kineta Pavita (2019) Analisis pengaruh faktor store physical aspects, store reliability, dan store personnel attention terhadap attitude toward store brand melalui brand cues perception pada pelanggan coach di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Anandita, Rizky ayu (2019) Analisis pengaruh food quality, service quality, physical environment quality terhadap repurchase intention melalui customer satisfaction pada pelanggan rumah makan bu rudy dharmahusada Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hariyanto, Felix (2019) Analisis pengaruh perceived quality, perceived risk, perceived value, perceived price, advertisement, packaging, store image, consumers’ attitude terhadap repurchase intention pada produk - produk value plus di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Timotius, Timotius (2019) Analisis pengaruh promotion activites terhadap customer loyalty melalui perceived quality, customer experience, dan customer satisfaction pada pengguna vivo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Samuel, Grand Oxford Daud (2019) Analisis pengaruh faktor olfactory terhadap purchase intention melalui approach behavior dan experiential marketing pada pelanggan rotiboy di Surabaya. Bachelor thesis, 00000027332.

Daven, Olivia Joevita (2019) Analisis pengaruh affective community commitment, continuance community commitment, dan normative community commitment terhadap brand commitment melalui brand attachment pada pengguna tokopedia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Candra, Krisna Putra (2019) Analisis pengaruh entertainment, information, irritation, personalization, dan location terhadap repurchase intention melalui advertisement value, advertising attitude, dan brand attitude pada iklan indomie di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Putra, Kevin Audry Ian (2019) Analisis pengaruh quality of product, brand image, dan quality of service terhadap customer loyalty melalui customer trust pada pelanggan uniqlo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pradhana, Kinasa Adi (2019) Analisis pengaruh social cost, social benefits, access quality, venue quality, event quality terhadap revisit intention melalui satisfaction pada pengunjung event djakarta warehouse project. Bachelor thesis, Universtitas Pelita Harapan.

Rudianto, Joshua (2019) Analisis pengaruh green perceived quality dan green perceived risk terhadap green trust melalui green satisfaction pada konsumen the body shop di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Geovani, Wenny (2019) Analisis pengaruh faktor usability, product quality, user value terhadap brand equity melalui customer experience pada pengguna iphone x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kundalini, Buton (2019) Analisis pengaruh food quality, personal interaction quality, physical environment quality, dan perceived value terhadap customer loyalty melalui satisfaction, trust, dan commitment pada pelanggan frut-o ruko san diego mr1-9 pakuwon city Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Herriyanto, Rachael Janice (2019) Analisis pengaruh quality of physical environment, service quality dan food quality terhadap repurchase intention melalui customer perceived value dan customer satisfaction pada pelanggan restoran arumanis hotel bumi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wiryasutha, I Gde Ray (2019) Analisis pengaruh aesthetics, navigability, service experience, trust terhadap continuance intention melalui self efficacy, satisfaction pada pengguna ovo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kartika, Nia (2019) Analisis pengaruh awareness of manufacturer’s name melalui product-quality perception, perceived risks, price-value perception, dan brand attitude terhadap brand loyalty indofood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kuslin, Michelle Kurnia (2019) Analisis pengaruh functions, usability, design, applications, price, customer support, corporate image, switching barrier terhadap customer loyalty melalui customer satisfaction pada pengguna smartphone xiaomi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tjileman, Jessica (2019) Analisis pengaruh product quality, brand image dan price terhadap customer loyalty melalui customer satisfaction pada konsumen zara di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Raharja, Andriyani (2019) Analisis store image terhadap repurchase intentions melalui perceived quality, trust in private label, dan perceived value pada konsumen private label indomaret Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Soeprajitno, Vania Amadea (2019) Analisis pengaruh faktor perfomance, reliability, durability, serviceability, aesthethics, conformance of specification, perceived quality terhadap repurchase intention pada pengguna oppo find x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Adi, I Nyoman Jonivian (2019) Analisis pengaruh faktor tangibility, reliability, responsiveness, confidence, communication terhadap customers repurchase melalui customers satisfactions pada pelanggan hartono elektronika di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Mauko, Gilbert Lardo Yosua (2019) Analisis pengaruh faktor food quality,service quality,phsical enviroment,hygienic and cleanliness,terhadap customer satisfaction melalui food and beverage outlet pada pelanggan x.o suki di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Angriawan, Axcell Reinhart Bill (2019) Analisis pengaruh novelty, praise from others, fun, escapism dan social interaction terhadap impulse buying intention melalui hedonic shopping motivation pada konsumen shopee di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Iwanto, Mario (2019) Analisis pengaruh physical aspect,reliability,personal interaction,problem solving,policy terhadap customer loyalty melalui customer satisfaction pada pelanggan superindo Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Lokman, Edbert (2019) Analysis of trustworthiness, familiarity and expertise through festival brand awareness, perceived quality and festival brand image towards festival brand loyalty on market world in Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hansen, Miguel Marios (2019) The influence physical environment quality, food quality, service quality towards customer loyalty through beach club image, customer perceived value, customer satisfaction on potato head beach club Bali. Bachelor thesis, Universtitas Pelita Harapan.

Hidayat, Oki Indra (2019) Pengaruh bauran pemasaran 7p terhadap keputusan konsumen membeli makanan cepat saji kfc di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Biyantoro, Edwin (2019) Analisis pengaruh personal need, site organization, user friendliness, efficiency of website terhadap e-customer loyalty melalui ecustomer satisfaction pada pengguna tiket.com di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Irawan, Kathleen Viana (2019) Analysing factors influencing students' College choice decision in surabaya in the Form of social media. Bachelor thesis, Universtitas Pelita Harapan.

Estrellita, Gracelyn (2019) Analisis pengaruh pre-flight service quality, inflight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction singapore airlines di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Junggo, Charlie Niliando (2019) Analisis pengaruh salesperson trustworthiness, vstore ennvironment, store assortment, dan store communication terhadap perceived value dan store loyalty melalui trust pada pelanggan transmart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Gunawan, Margaretha Angela (2019) Analisis pengaruh faktor website design, reliability, responsiveness, trust, personalization terhadap repurchase intention melalui overall service quality dan customer satisfaction pada pengguna grab di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tanzil, Andrianto (2019) Analisis pengaruh product quality, store atmosphere dan service quality terhadap repatronage intention melalui customer satisfaction pada pelanggan matahari department store di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Cristina, Melly (2019) Analisis pengaruh user interface quality, information quality, perceived security, perceived privacy terhadap customer loyalty melalui customer satisfaction dan customer trust pada pengguna tokopedia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Santoso, Michael Corleon (2019) Analysis of the effect of salesperson quality and institution image toward customer loyalty, through relationship quality of salesperson, relationship quality of institution, and commitment at axa financial. Bachelor thesis, Universtitas Pelita Harapan.

Yulianto, Kresna (2019) Analisis pengaruh perceived quality, brand image dan brand trust terhadap brand loyalty kepada pelanggan apparel nike di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Yudhistira, Adiansa (2019) Analisis pengaruh image dan experiential marketing terhadap customer loyalty melalui trust dan customer satisfaction pada arttour tour and travel services di Surabaya dan Sidoarjo. Masters thesis, Universtitas Pelita Harapan.

Prihastiningtyas, Destyarini (2018) Analisis pengaruh brand consciousness, materialism, social comparison, fashion innovativeness, fashion involvement terhadap purchase intent of luxury fashion goods melalui attitude towards purchasing luxury fashion goods pada konsumen michael kors di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wicaksono, Mochammad Dimas (2018) Analisis pengaruh food quality, service quality dan ambience terhadap willingness to pay melalui perceived value pelanggan bale sere resto & café di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Ramadhika, Danar Satrya (2018) Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan (survey pada pelanggan Surabaya drag race). Bachelor thesis, Universitas Pelita Harapan Surabaya.

Sugijanto, Ken (2018) Analisis pengaruh variabel servicescape terhadap overall quality of life melalui variabel afeksi pada pelanggan restoran domicile kitchen & lounge di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Sosang, Mitzahasry (2018) Analisis pengaruh variabel motivation, organizational commitment terhadap job performance melalui self esteem pada karyawan iph schools Surabaya. Masters thesis, Universtitas Pelita Harapan.

Putri, Elizabeth Katherine Susanto (2018) The effect of corporate image, product quality, service quality, perceived risk, price consciousness toward repurchase intention of samsung in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Dewi, Diayu Tika (2018) Analisis pengaruh kemasan produk , kualitas produk , word of mouth terhadap keputusan pembelian produk teh botol sosro terhadap pelanggan di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Lokman, William (2018) Analysis of the effect of festival authenticity toward loyalty to festival, through festival quality, festival value, satisfaction with festival on marketworld.id customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Marvin, Sean (2018) Analisis pengaruh platform quality, interaction quality, dan outcome quality terhadap intention to continue using melalui service satisfaction pada pelanggan gojek di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Setio, Ivan (2018) Analisis pengaruh system quality, information quality dan service quality terhadap customer loyalty melalui user satisfaction pada pelanggan m-bca di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Harianto, Dio (2018) Pengaruh physical appearance, expertise, trustworthiness dan congruity terhadap repurchase intention pada konsumen surabaya patata di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Guinior, Steven (2018) Pengaruh operant dan operand service quality terhadap customer loyalty melalui customer engagement dan customer satisfaction (studi pada nasabah bank cimb niaga di Surabaya). Bachelor thesis, Universitas Pelita Harapan Surabaya.

Faustina, Faustina (2018) Analisis pengaruh country-of-origin image, product knowledge, product involvement terhadap customer purchase decision dengan product involvement sebagai variabelmoderating pada produk yoshinoya japanese restaurant di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Natalia, Melani (2018) Analisis service quality, food quality, atmospherics quality, overall boredom with dining experiences, boredom with restaurant attributes terhadap intention to choose a new alternative melalui customer satisfaction pada konsumen carls’jr di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Iskandar, Sony Sugiharta (2018) The factors that determine brand image in the top private university in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Octaviano, Steven (2018) Analysis of the important indicators from perceived quality of four design elements (unity, complexity, intensity, and novelty) for marketing tool aesthetics to high school students and parents in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Koeswanto, Winsen (2018) Analysis on the effect of 4a marketing mix on university selection of universitas Pelita Harapan Surabaya in the form of video marketing. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Prawira, Yudhistira Eka (2018) Analisis pengaruh nutrisi, karakteristik produk, persiapan dan bahan terhadap minat pembelian ulang melalui sikap konsumen susu similac advance di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Hakim, Muhammad Alimul (2018) Analisis pengaruh brand personality dalam upaya meningkatkan brand loyalty konsumen tao kae noi food di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wisanggeni, Mochammad Helmi (2018) Analisis pengaruh brand, style, price dan social identity terhadap repurchase intention gen-y pada merek fashion uniqlo di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Lontoh, Dharmawan (2018) Analisis pengaruh construed external image of the company, perceived salesperson characteristics, perceived company characteristics terhadap customer extra role behaviors melalui customer company identification pada konsumen sushi tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Benawan, Fernando (2018) Analisis pengaruh emotional value, monetary value, social value, collectivism, dan individualism terhadap repurchase intention pada konsumen yamagoya ramen di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wijayati, Intan Fildzah (2018) Analisis pengaruh interaction quality, physical environment quality, outcome quality terhadap perceived value dan corporate image melalui customer satisfaction dalam upaya meningkatkan behavioral intentions pada wajib pajak kantor pelayanan “x” di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Dwinanda, Tania (2018) Analisis pengaruh interaction with other customer, chef’s image, service quality, atmospherics dan food quality terhadap loyalty melalui positive emotion pada pelanggan restoran pipe and barrel recharged Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Rusniawan, Daniel Natanael (2018) Analisis pengaruh objective new product quality, indirect network externalities, direct network externalities terhadap new product performance melalui switching costs pada pengguna iphone 7 di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Putra, Ardiono (2018) Analisis pengaruh operant service quality dan operand service quality terhadap customer loyalty melalui customer satisfaction dan customer engagement pada pelanggan domicile kitchen and lounge di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Chandra, Benedictus Agio (2018) Analisis pengaruh physical environment, customer orientation, relationship benefits, product quality, communication, price fairness terhadap relationship quality pada konsumen quiksilver kuta, Bali. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Darmawan, Rizky (2018) Analisis pengaruh quality of food, quality of service, price, place, dan image terhadap behavior intention pada restoran carnivor steak & grill di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Kaluas, Oktafani Claudia (2018) Analisis pengaruh service orientation (customer focus, organizational support, customer service under pressure) , job satisfaction dan organizational commitment terhadap intention of leaving pada karyawan bca kanwil darmo Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Hartono, Sela Kristina (2018) Analisis pengaruh service quality, price dan brand image terhadap customer loyalty melalui customer satisfaction pada pelanggan starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Octavianus, Edwin Lukas (2018) Analisis physical enviroment,interaction with staff, dan interaction with other customer terhadap costumer loyalty melalui customer delight dan costumer satisfaction pada pelanggan “boncafe” di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Soviyanti, Putu (2018) Analysis of mall design, mall employees and mall atmosphere towards mall patronage through selfcongruity, store image, utilitarian value and hedonic value of galaxy mall’s customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Gunawan, Danny Nathaniel (2018) Analysis of the effect of distributive, procedural, interactional fairness towards demands for reparation and retaliatory behavior through perceived betrayal, moderated by relathionship quality to the customer of indihome in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Fu, Michael (2018) Analysis of the effect of salesperson reputation toward customer loyalty, through economic value, service productivity, and enjoyable interaction at hartono electronic. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Raharjo, Florin Clarisa (2018) Analysis of the food quality, service quality, atmospherics, and other customers toward repurchase intention through customer’s emotion on cacaote at intro in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Cyntia, Grace (2018) Pengaruh celebrity endorser terhadap keputusan pembelian smartphone oppo di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Tanjung, Kevin (2018) Pengaruh perceived quality dengan service convenience terhadap future intentions melalui perceived value dan satisfaction pada pelanggan Mcdonald di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Tanuharja, Yoshua Prawira (2018) Analisis pengaruh service quality, food quality, dan price-value ratio terhadap behavioral intentions melalui satisfaction pada konsumen kfc di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Samudera, Kefas Christy (2018) Analisis pengaruh service quality, consumer innovativeness dan service switching cost terhadap service loyalty melalui service satisfaction pada pengguna maskapai garuda indonesia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Rochima, Siti (2018) Pengaruh food quality, service quality, ambiance dan perceived value terhadap repurchase intention pelanggan soto ayam lamongan cak har di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Perdana, Andre Candra (2018) Analisis consumer innovativness with hedonic value , utilitarian value terhadap continuance inttention pada konsumen “oppo” di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Fatrin, Venosya Resvi (2018) Analisis pengaruh variabel social cues, design cues, ambient cues terhadap approach avoidance behavior melalu cognitive evaluation toward store dan affective evaluation toward store pada pelanggan hypermart di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Permatasari, Devina Emily (2018) Analisis pengaruh perceived quality, terhadap customer loyalty melalui perceived value, customer satisfaction, customer trust pada konsumen indomie di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Anthonius, Anthonius (2018) Pengaruh dari physical environment, food quality, employee service quality, relationship benefit melalui customer satisfaction terhadap customer loyalty house of wok the square Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Prayoga, Ryan Anantha (2018) Pengaruh perceived quality terhadap repurchase intention melalui perceived value (functional, emotional, social) pada the bodyshop Surabaya. Masters thesis, Universtitas Pelita Harapan.

Limanjaya, Lim harry Cahyono (2017) Analisis pengaruh construed external image of the company, perceived sales person characteristic, perceived company characteristic terhadapcustomer extra role behaviourmelalui customer company identificationpada hotel artotel di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Merrylin, Elin (2017) Analisis pengaruh variabel social benefit, social cost, access quality, venue quality, dan event quality terhadap revisit intention melalui satisfaction pada event jazz gunung bromo di Jawa Timur. Masters thesis, Universtitas Pelita Harapan.

Permanasari, Christine (2017) Pengaruh in store characteristics, economic drivers, dan private labels characteristics terhadap private labels purchase intention melalui private labels loyalty pada product value plus hypermart di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Sari, Novita Angelina (2017) Analisis pengaruh variabel environmental cues, nonenvironmental cues dan aesthetic labor terhadap behavioral intention melalui emotional respons pada pelanggan restoran domicile kitchen lounge di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Budianto, Christopher Stefanus (2017) Analisis pengaruh variabel information quality, system quality, virtual interactivity, dan rewards terhadap brand loyalty melalu customer engagement pada situs traveloka di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Harsojo, Dianto (2017) Analisis pengaruh variabel product quality, sales service quality, technical repair service support dan complaint handling service terhadap customer loyalty melalui trust in the supplier pada produk hars di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Chandra, Christian (2017) Analysis factor product quality, product value, product image, product availability, product promotion, country image towards repurchasing intention through consumer ethnocentrism for kapal api in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Vivaldi, Andrean (2017) Analysis of the effect of operant & operand service quality toward customer loyalty, through customer engagement and customer satisfaction to the customers of Rock Hotel in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Siswanto, Merliana Poerwanti (2017) Analisis pengaruh perceived benefits dan perceived costs terhadap revisit intention melalui perceived value dan satisfaction pada pengunjung museum angkut batu di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Wibisono, Boni Haryo (2017) Pengaruh display, brand trust, brand familiarity, dan price terhadap repetitive buying produk the harvest cake di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Liemenew, Jeremia Permana (2017) Pengaruh product quality, service quality, price, dan brand image giordano terhadap customer satisfaction dan repurchase intention di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Handoyo, Rae Leandra (2017) Analisis pengaruh technology acceptance model (tam) terhadap actual usage melalui perceived value dan behavioral intention pada pengguna traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Yasa, Komang (2017) Analisis pengaruh store atmosphere terhadap store loyalty melalui customer satisfaction pada pelanggan pipe & barrel dine, drinks & chill di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Guinior, Erickson (2017) Pengaruh tam (technology acceptance model) terhadap repurchase intention pada pelanggan tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Halim, Andrew Maximillian (2017) Price, product assortment, product quality and employee service toward behavior intention through customer satisfaction and store image on h&m at supermall in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Anggria, Dewantoro (2017) Analisa pengaruh knowledge of sponsor products, sports activeness, sport enthusiasm terhadap customer loyalty melalui community involvement dan positive brand opinion pada celebrity fitness galaxy mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Felle, Felix Wiranata (2017) Analysis of the influence of quality of the physical environment, food, and service quality on restaurant image, customer satisfaction and behavior intention to the customers of the boncafe restaurant in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Jordy, Jordy (2017) The effect of shopping mall loyalty, sales promotion and value perception towards store loyalty intention through overall impression of the store for zara retail store inside tunjungan plaza in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Mahadewa, A.A.Gede Kerisna (2017) Analysis of the effect of operant & operand service quality toward customer loyalty, through customer engagement and customer satisfaction to the visitors of tirta sari dance and music performance at balerung stage in Bali. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Ronotana, Teddy Hartanto (2017) Monetary cost, natural environment, and religious atmosphere toward satisfaction through perceived value of the destination and emotion of awe of mount bromo toward tourist from Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Ahmad, Arslan (2017) The effect of brand orientation, impulse purchase orientation, online trust, prior online purchase experince, and perceived ease of use on online purchase intention for customer of online store tokopedia in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Sugijanto, Ken (2017) Analisa faktor operant dan operand service quality terhadap customer loyalty melalui customer engagement dan customer satisfaction pada konsumen J. W. Marriot di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Kristina, Vivi (2017) Pengaruh food quality, service quality, brand image, restaurant atmosphere terhadap customer loyalty melalui customer satisfaction pada konsumen dreams cars resto & cafe Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Laude, Kevin (2017) Analisis pengaruh faktor food quality, service quality, dan restaurant environment,terhadap revisit invention melalui customer satisfaction pada pelanggan kfc ahmad yani di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Sibuea, Indah Lestari (2017) Analisis pengaruh service quality, customer satisfaction, dan customer value terhadap customer loyalty melalui crm quality pada pelanggan gerai j.co di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Audinata, Arnoldus Gede Reza (2017) Analisis pengaruh company reputation dan overall satisfaction terhadap repurchase intention melalui variabel consumer trust, consumer company identification dan consumer commitment terhadap pelanggan maskapai penerbangan garuda indonesia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Prihastiningtyas, Destyarini (2017) Analisa pengaruh customer authenticity perception terhadap brand loyalty melalui brand awareness, brand image dan perceived quality pada konsumen d’cafesera di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Putra, Timotius Ardi (2017) Analisa pengaruh olfactory, experiential marketing, service quality, dan customer satisfaction terhadap repurchase intentions pada pelanggan tous les jours galaxy mal Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Permatasari, Intan (2017) Analisis pengaruh event authenticity, event quality, event value dan event satisfaction terhadap trust yang membentuk loyalty dari partner penyelenggaraan event yang dikelola oleh pt. dbl Indonesia. Bachelor thesis, Universtitas Pelita Harapan.

Wibowo, Ryan (2016) Analisis pengaruh lifestyle, perceived quality, perceived similarity, dan brand image terhadap customer loyalty pada pelanggan nike di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wijaya, Andy Satryawan (2016) Pengaruh brand image, brand service quality dan brand satisfaction terhadap brand trust pada konsumen service center honda di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jiadi, Michelle Gabriel (2016) Analisis pengaruh kualitas layanan, kualitas produk, nilai yang dirasakan, dan kepuasan pelanggan terhadap minat beli ulang di swiss-belhotel silae di Palu. Bachelor thesis, Universtitas Pelita Harapan.

Satria, Johan (2016) Analisis pengaruh quality of food, quality of service, price, place, dan image terhadap behavior intention pada restoran boncafe di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Buanajaya, Christian Rio (2016) Analisis pengaruh sacrifice terhadap behavioral intention melalui service quality, service value, satisfaction untuk acara dwp pada pengunjung dwp dari Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jatiman, Kevin (2016) Pengaruh distribution,promotion,product quality,product inovation,price,service quality terhadap customer loyalty melalui customer satisfaction pada produk ud delta tehnik di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Sufianti, Windi (2016) Analisis pengaruh service quality, service leadership dan easy to useterhadap customer satisfaction dan customer loyalty internet banking BCA di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Yuliana, Irma (2016) Analisa pengaruh perceived benefit dan perceived risk terhadap perceived vallue yang membentuk intention to use pelanggan lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Harsojo, Dianto (2016) Pengaruh construed external image of the company, perceived salesperson characteristics, perceived company characteristics terhadap customer extra role behaviors melalui customer company identification pada produk HARS di Surabaya. Bachelor thesis, 01120130051.

Benu, Suzan Caroline (2016) Analisis pengaruh environmental dan nonenvironmental terhadap customer engagement dan customer loyalty pada pelanggan alfamart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Mandera, Nadia Avevania (2016) Analisis pengaruh budaya organisasi dan motivasi terhadap kepuasan kerja dan kinerja karyawan di kantor pelayanan pajak pratama Pasuruan. Bachelor thesis, Universtitas Pelita Harapan.

Risdyanto, Albert (2016) Analisis pengaruh network quality, customer service, information quality, dan security terhadap behavioural loyalty melalui attitudinal loyalty first media di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Purnomo, Victor Agung (2016) Pengaruh service quality, product quality, innovation, dan promotion terhadap repurchase intention melalui customer satisfaction pada cv El Shaday Maranatha di Bali. Bachelor thesis, Universtitas Pelita Harapan.

Harijanto, Dennis Mitchell (2016) Analisis pengaruh variabel environment constructs terhadap store loyalty melalui self-congruity dan preceptual constructs pelanggan diana cake di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Indra, Akhirna Julvian (2016) Pengaruh product-self congruity dan product reliability terhadap brand loyalty melalui product attachment dan product irreplaceability pada produk coach di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Melkis, Edvina (2016) Analisis pengaruh perceived usefulness, perceived ease of use, personal innovativeness, social influence, perceived credibility, dan compatibility terhadap actual usage melalui behavioral intention pada pengguna gojek di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Santoso, Michael (2016) Pengaruh destination image dan consumer experience terhadap destination intention melalui destination satisfaction pada Marvell City Mall di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Nata, Sally (2016) Analisis pengaruh core brand characteristics melalui core brand loyalty, in-store characteristics, dan economic drivers terhadap customers’ store loyalty pada perusahaan ud. Sinar Mas di Banjarmasin. Bachelor thesis, Universtitas Pelita Harapan.

Husada, Michelle (2016) Pengaruh operant dan operand service quality terhadap behavioral intention melalui customer engagement dan customer satisfaction (studi pada siswa sma swasta terakreditasi A di Surabaya). Masters thesis, Universtitas Pelita Harapan.

Yang, Clavin (2016) Pengaruh personal financial needs terhadap investment decision melalui professional recommendation pada LH group di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kumala, Cynthia Intan (2016) Pengaruh model tam (technology acceptance model) terhadap actual usage melalui behavioral intention pada pengguna traveloka di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Soetikno, Riandika (2016) Pengaruh food quality, service quality, terhadap repurchase intension melalui perceieved value dan customer satisfaction (studi kasus pada carl’s junior di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Putra, Kevin Savaro Rafael Mahardika (2016) Pengaruh service quality, product attribute, brand image terhadap customer loyalty melalui customer satisfaction (studi kasus pada taksi blue bird di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Purnama, Rendy (2015) Analisis pengaruh perceived quality dan advertising melalui customer satisfaction dan brand image terhadap brand loyalty pelanggan first media di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Setiawan, Steven (2015) Pengaruh service atmosphere dan customer relationship management, terhadap repetitive buying melalui customer satisfaction pada comedy kopi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Handoyo, Hendy Warsito (2015) Pengaruh service quality,price,dan brand image pull & bear terhadap customer satisfaction dan repurchase intention di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Purnama, Ivan Julian (2015) Pengaruh display, brand trust, brand familiarity, dan price terhadap repetitive buying produk breadtalk di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Natawijaya, Andrean (2015) Analisis pengaruh variabel service quality attributes, accessibility, dan well-being in club terhadap customer loyalty di celebrity fitness Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pramana, Jeffry Surya (2015) Analisis pengaruh functional quality dan technical quality terhadap behavioural intentions melalui utilitarian value, symbolic value dan hedonic value pada Suroboyo carnival night market. Bachelor thesis, Universtitas Pelita Harapan.

Chandra, Kartika Natalia (2015) Analisis pengaruh variabelgreen marketing awareness danperceived innovationterhadap buying decisionmelalui perceived quality, perceived riskdan perceived valuekonsumen oriflame di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tjugito, Jason (2015) Factors influencing brand image and consumer buying behavior of pipe and barrel Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Royanto, Diana Puspa Dewi (2015) Factors influencing effective decision making of consumers in etude house surabaya (study on etude house consumers in Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Marco Simon, Samuel (2015) Faktor-faktor yang mempengaruhi loyalitas klien pt Mastrada Surya. Bachelor thesis, Universtitas Pelita Harapan.

Puteri, Adelia Mutiara (2015) Analisis pengaruh service quality, restaurant atmospherics, dan dining satisfaction terhadap behavioral intention (studi pada restaurant rons laboratory Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Husada, Michelle (2014) Pengaruh operant dan operand service quality terhadap customer satisfaction melalui customer engagement (studi pada siswa sekolah menengah atas swasta terakreditasi a di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Anggriawan, Ardi Surya (2014) Analisis pengaruh awareness terhadap purchase intention melalui risk perception, acceptability, affordability, dan accessibility (studi pada produk fashion "rudemars" di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Prayoga, Ryan Anantha (2014) Analisis pengaruh brand evidence, brand hearsay, dan satisfaction terhadap repurchase intention melalui brand attitude pelanggan pizza hut delivery di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Fareizha, Vivy (2014) Pengaruh service quality, product quality, dan salesperson competence terhadap repurchase intention melalui customer satisfaction dan trust of manufacturer pada produk kosmetik maybelline di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kurniawan, Edward (2014) Pengaruh customer participation terhadap customer satisfaction dengan technical quality dan functional quality (studi pada sekolah musik Iramamas di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Hadinata, Bezaleel (2014) Impact of capital and labor on gdp of oecd-member countries with high and low broadband infrastructure. Bachelor thesis, Universtitas Pelita Harapan.

Nico, Andreas (2014) The effects of awareness, acceptability, affordability, and accesibility on the habitual acquisition behavior of indomie’s customers in Carrefour Rungkut Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Saputra, Arief (2014) Analisis pengaruh country-of-origin labelling, product knowledge, product involvement terhadap customer purchase decision dengan product involvement sebagai variabel moderating pada produk kebab turki baba rafi di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Laksmita, I Gusti Ayu Made Agung (2014) Analisis pengaruh marketing mix 4c (customer, cost, convenience dan communication) terhadap customer decision (studi pada townsquare Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Firdausi, Elinda Nur (2014) Pengaruh promotion, search, dan experience quality terhadap customer loyalty melalui emotional value dan quality performance value (study pada kafe le café gourmand Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Susanto, Vincent Jaya (2014) The impact of brand awareness, packaging and affordability on brand loyalty: evidence from jamoo restaurant on shangri-la hotel, Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kawulusan, Hendra (2014) Pengaruh gaya hidup dan sikap uang terhadap keputusan memodifikasi motor dengan spare part tdr di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hartono, Jusak (2014) Pengaruh komunikatif, kompetensi, dan kualitas produk terhadap minat beli ulang melalui kepuasan pelanggan (studi pada travel budiwisata di Surabaya). Bachelor thesis, Universtitas Pelita Harapan.

Yang, Clavin (2014) Pengaruh variabel service quality, product attribute, dan store image terhadap customer loyalty melalui variabel customer satisfaction, perceived switching cost, dan attractiveness of alternatives (studi kasus pada bengkel surya gemilang motor di Mojokerto). Bachelor thesis, Universtitas Pelita Harapan.

Afaratu, Novita (2014) Pengaruh kesadaran kesehatan, lingkungan dan penampilan terhadap sikap perilaku pembelian kosmetik body shop di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Victor, NIM01120100002 (2014) Pengaruh perceived ease of use, perceived usefulness, personal innovativeness, terhadap kesetiaan pelanggan melalui kepuasan pelanggan situs berbelanja online Tokobagus.com di Surabaya. Bachelor thesis, 01120100002.

Setiawan, Prayogo (2014) Analisis pengaruh celebrity endorsement terhadap daya tarik iklan untuk meningkatkan minat beli top coffee pada masyarakat Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tejokusuma, Yanson (2013) Analisis pengaruh 7p terhadap keputusan memilih oleh nasabah bca di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Raharjo, Alvin Suryanata (2013) Analisis faktor olfactory terhadap purchase intention dengan approach behavior dan experiential marketing sebagai variabel intervening pada produk downy di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Mantra, Gede Aryawan (2013) Analisis pengaruh celebrity credibility, celebrity attractiveness, congruency terhadap purchase decision dengan brand image sebagai variabel intervening pada produk damn! i loveI Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ongkowijoyo, Hendry William (2013) Analisis pengaruh connectedness dan perceived quality terhadap intention to repeat dengan audience satisfaction dan audience voice sebagai variabel intervening pada penonton x factor Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Limanjaya, Lim Harry Cahyono (2013) Determinan keputusan pembelian produk Cheers Di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Wirawan, Angelica Anastasia (2013) Faktor-faktor yang memperngaruhi brand loyalty pada web airasia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Prakasa, Davis Febrinanto (2013) Pengaruh marketing mix terhadap keputusan pembelian hotel di Surabaya ( studi kasus pada Fave Hotel ). Bachelor thesis, Universtitas Pelita Harapan.

Liando, Jan Michael (2013) Pengaruh persepsi kemudahan penggunaan, persepsi kegunaan, desain fitur dan enjoyment terhadap e-retention melalui e- kepuasan pada pengguna kaskus.co.id”. Bachelor thesis, Universtitas Pelita Harapan.

Sukamto, Yuliana Sino (2013) Pengaruh persepsi nilai loyalitas, program loyalitas, citra toko dan kepuasan pelanggan terhadap loyalitas pelanggan alfamart tenggilis mejoyo pemilik kartu aku di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Chandra, Seny (2013) Analisis faktor-faktor yang mempengaruhi actual usage melalui behavioral intention pengguna kartu prabayar berbelanja flazz bca di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Larasati, Veronica (2013) Analisis faktor-faktor yang mempengaruhi loyalitas pelanggan coffee toffee jatim expo di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Gunawan, Tjing Steven (2013) Analisis pengaruh faktor kualitas layanan dan kepuasan pelanggan terhadap minat beli ulang konsumen zara clothing di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Rina, Artha Wahyu (2013) Analisis faktor-faktor yang mempengaruhi purchase intention melalui social media marketing produk frozen yogurt sour sally di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pangestu, Michael Febriant (2012) Analisis pengaruh product image, word of mouth, kualitas produk terhadap keputusan pembelian buah lokal di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Jiewanto, Angela (2012) Analysis of antecedents of purchase intention towards a traditional indonesian store: a case study of Barata Pasaraya Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Cahyani, Vincensia Devi Dwi (2012) Pengaruh service quality, price, word of mouth dalam membangun willingness to buy dan buying decision pengguna jasa savior events organizer di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Handono, Christoper Andretta (2012) Analisa faktor-faktor yang mempengaruhi minat beli ulang pada produk McDonald di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hartono, Oei Lolita (2012) Analisis faktor – faktor yang mempengaruhi minat beli value plus hypermart di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Lianto, Johan (2012) The influence of customer trust to customer loyalty to repurchase intention of Ultra Milk in Surabaya with perceived csr as moderating variable. Bachelor thesis, Universtitas Pelita Harapan.

Hui, Malvin Ling Yeow (2012) Factors analysis that influence repurchase intention towards customer of canteen 1 in Surabaya (case study on student of petra 1). Bachelor thesis, Universtitas Pelita Harapan.

Chandra, Indra (2012) Faktor-faktor yang mempengaruhi keputusan menjadi nasabah di bank Mandiri Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Laurent, Orincia (2012) Analisis pengaruh lifestyle dan service quality melalui customer satisfaction terhadap repurchase intention Fenny Butik di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.

Setiawan, Silvani (2012) Analisis pengaruh need for uniqueness, self monitoring, self-expression attitude, self-presentation attitude, dan affective attitude terhadap purchase intention produk Charles & Keith di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Soegiharto, Albert (2012) Analisa pengaruh iklan terhadap kesadaran merek dan persepsi kualitas dan pengaruhnya terhadap loyalitas merek (studi pada merek Coca-Cola). Bachelor thesis, Universtitas Pelita Harapan.

Naufal, Prio (2012) The effect of work environment and job motivation on job satisfaction and job performance in pt. x. Bachelor thesis, Universtitas Pelita Harapan.

Maniagasi, Ester (2012) Hubungan reward management system terhadap motivation dalam meningkatkan organization commitment di karyawan universitas Pelita Harapan Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Limbongan, Mey Enggane (2012) Pengaruh brand communication dan service quality dalam membangun brand trust dan brand loyalty pengguna operator selular gsm pt. Telkomsel di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Baskoro, Aldo Tedjo (2011) Analisis customer value pengguna la batik di Surabaya ditinjau dari kualitas produk dan desain produk. Bachelor thesis, Universtitas Pelita Harapan.

Susilo, Fanny Jatmiko (2011) Faktor-faktor yang mempengaruhi buying decision terhadap produk bantal laptop di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Santoso, Ben (2011) Faktor-faktor yang mempengaruhi minat beli konsumen terhadap produk ipad2 di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Setiawan, Olivia (2011) Pengaruh service quality dan customer relationship management terhadap customer satisfaction dalam meningkatkan repetitive buying di alex’s salon Embong Kenongo Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Putra, Veryco Andreancahya (2011) pengaruh brand image dan word of mouth blackberry smartphone terhadap minat beli para remaja di surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Ang, Stephanie Angelina Wijaya (2011) Analisis consumer’s buying behavior pada toko tradisional melalui servqual, kepercayaan dan emotional branding (studi kasus pada toko Tulus Harapan Surabaya). Bachelor thesis, Universtitas Pelita Harapan.