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Andika, Carter Bing (2024) Fenomena burnout pada kepemimpinan kepala sekolah swasta: studi fenomenologi. Doctoral thesis, Universitas Pelita Harapan.
Sanjaya, Mikael (2024) Anteseden dan konsekuensi dari customer satisfaction dan customer involvement terhadap repurchase intention pada tiktok live shopping. Masters thesis, Universitas Pelita Harapan.
Yunna, weng (2024) Anteseden dan konsekuensi dari brand image (studi kasus pada brand somethinc di tokopedia dan shopee). Masters thesis, Universitas Pelita Harapan.
Davis, Michael (2024) Pengaruh influencer experience, trustworthiness, attractiveness, content use-fulness dan price of product terhadap purchase behaviour pada konsumen wardah pada generasi z. Masters thesis, Universitas Pelita Harapan.
Wijaya, Yulisa Halim (2024) Pengaruh subjective norm, attitude, product price dan product quality terhadap repurchase intention pada produk Skintific. Masters thesis, Universitas Pelita Harapan.
Setyono, Clarissa Angelina (2024) Peran live streaming shopee dalam membangun customer engagement dengan social commerce seller. Masters thesis, Universitas Pelita Harapan.
Wijaya, Legina Halim (2024) Pengaruh push pull mooring dan status quo bias terhadap mobile payment switching intention. Masters thesis, Universitas Pelita Harapan.
Chandra, Yanto (2024) Antecendent dan konsekuensi dari brand awareness dan brand trsut pada brand kecantikan di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Karami, Muhammad Ghazian (2024) Exploring the effects of player behaviour and social influence on purchase intention of Genshin Impact in-game items in the Jabodetabek area. Bachelor thesis, Universitas Pelita Harapan.
Yusup, Gusti (2024) Pengaruh interaksi, trendiness, e-word-of-mouth melalui sosial media Instagram terhadap kepuasan pelanggan di wisata Glamping Lakeside Rancabali Bandung melalui smartphone. Bachelor thesis, Universitas Pelita Harapan.
Dwitasari, Fransiska Marieta (2024) Antecedent dari keputusan pembelian produk dan jasa di aplikasi (studi pada pengguna aplikasi Halodoc). Masters thesis, Universitas Pelita Harapan.
Halim, Irwanto (2024) Pengaruh service encounter communication, internet service quality, service convenience, perceived value, dan customer satisfaction terhadap customer retention pada generasi millenial (studi pada pelanggan First Media). Masters thesis, Universitas Pelita Harapan.
Dwitasari, Fransiska Marieta (2024) Antecedent dari keputusan pembelian produk dan jasa di aplikasi (studi empiris pada pengguna aplikasi Halodoc). Masters thesis, Universitas Pelita Harapan.
Hadinata, Valencia (2024) Pengaruh dimensi total quality management dan dimensi customer relationship management terdahap kepuasan dan niat perilaku pasien di rumah sakit swasta di Indonesia. Masters thesis, Universitas Pelita Harapan.
Darmawan, Iron Wesly (2024) Apakah pengalaman merek, kepuasan, pencarian variasi, dan keterlibatan pelanggan berpengaruh terhadap loyalitas pada Restoran Hai Di Lao? Masters thesis, Universitas Pelita Harapan.
Vabiola, Gabriella (2024) Pengaruh website quality yang dipengaruhi oleh kepuasan konsumen terhadap niat beli ulang e-commerce Ikea di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Prasetyo, Stephen Sugiarto (2023) Anteseden digital out of home advertisement dan dampaknya terhadap repurchase intention, dimediasi oleh brand engagement pada layanan Gojek Indonesia = Antecedents of digital out of home advertisement and its impact on repurchase intention, mediated by brand engagement on Gojek Indonesia services. Masters thesis, Universitas Pelita Harapan.
Suryadi, Theresia (2023) Anteseden dan konsekuensi brand identification pada merek scarlett whitening di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Tomokumoro, Ceminia Tinari (2023) Pengaruh brand awareness, perceived service quality, perceived product quality, physical environment terhadap customer satisfaction dan dampaknya terhadap intention to revisit pada toko Kopi Tuku. Masters thesis, Universitas Pelita Harapan.
Soetamto, Karen (2023) Dampak performa logistik terhadap citra toko, kepuasan konsumen & loyalitas di Alfamart. Bachelor thesis, Universitas Pelita Harapan.
Nathanael, William (2023) ANTESEDEN DAN KONSEKUENSI RELATIONSHIP QUALITY PADA SHOPEE LIVE. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.
Daud, Vito (2023) Analisis faktor-faktor yang memengaruhi kepuasan pengguna TikTok didalam dunia digital. Bachelor thesis, Universitas Pelita Harapan.
Darlene, Ashley (2023) Pengaruh e-commerce innovation dan e-service quality terhadap customer satisfaction dan loyalty pada pengguna Tokopedia di Jabodetabek. Bachelor thesis, Universitas Pelita Harapan.
Meyana, Tannia (2023) Faktor-faktor yang memengaruhi kepuasan dan positive wom pelanggan pada industri jasa layanan pernikahan Bridestory di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Halim, Felicia Yuliana (2023) Pengaruh dimensi customer engagement terhadap kepuasan pelanggan dan pengaruhnya terhadap loyalitas pelanggan The Body Shop di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Lamancha, Ravianka Calista (2023) Pengaruh healtcare branding terhadap niat datang kembali pasien yang dimediasi variable brand image, kepuasan, dan word of mouth (studi kuantitatif pada pasien RSGM Moestopo). Masters thesis, Universitas Pelita Harapan.
Tamin, Felicia Vania Dwinata (2023) Analisis pengaruh brand image, service quality dan customer experience terhadap customer satisfaction sebagai variabel mediasi dalam membentuk customer loyalty member Celebrity Fitness di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Jusup, Jessica (2023) Faktor-faktor yang memengaruhi repurchase intention di Tokopedia. Masters thesis, Universitas Pelita Harapan.
Thandra, Rustiani (2023) Pengaruh e-service quality dan brand image terhadap customer satisfaction dan customer loyalty pada aplikasi kesehatan berbasis digital Halodoc di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Teh, Harianto (2023) Analisis faktor-faktor yang mempengaruhi repurchase intention dimediasi customer satisfaction dan trust sebagai moderasi dalam online food delivery (ofd) di Jakarta. Masters thesis, Universitas Pelita Harapan.
Lienata, Andrew (2023) Anteseden dan konsekuensi kepuasan pasien pada milenial di klinik estetik. Masters thesis, Universitas Pelita Harapan.
MESHAKANTI, TALENTA (2023) Analisis faktor-faktor yang memengaruhi niat dalam menggunakan Spaylater di Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Manoppo, Glorya Keren Marcelina (2023) Pengaruh general prosocial attitudes dan receptivity to green communication terhadap green consumption values serta dampaknya terhadap buying behaviour. Bachelor thesis, Universitas Pelita Harapan.
Ziliwu, Christian Niscal (2023) Dampak berbagi hiburan untuk nilai-nilai konsumen pada video komersial dan Ekuitas merek pada Mixue Jakarta. Bachelor thesis, Universitas Pelita Harapan.
Mondigir, Myrazteeva Charity Jacquelanne (2023) Faktor-faktor yang mempengaruhi niat beli Instagram shopping di Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Hidayat, Reynaldo (2023) Pengaruh perceived harga, kualitas pangan, kualitas pelayanan dan lingkungan fisik terhadap kepuasan, kebahagiaan dan loyalitas konsumen McDonald = The influence of perceived price, food quality, service quality and physical environmental on McDonald's consumer satisfaction, happiness and loyalty. Bachelor thesis, Universitas Pelita Harapan.
Yehezkiel, Yehezkiel (2023) Pengaruh online brand community trust dan repurchase intention terhadap positive e-wom intention yang di mediasi oleh brand trust dan brand love studi pada adidas. Bachelor thesis, Universitas Pelita Harapan.
Octivanny, Benedicta Gisela Camay (2023) Antesedan dan konsekuensi dari kepuasan pasien di Klinik Gigi Kania di Tangerang. Masters thesis, Universitas Pelita Harapan.
Octavia, Cindy (2023) Faktor-faktor yang memengaruhi brand loyalty pada pasta gigi x. Masters thesis, Universitas Pelita Harapan.
Bhavnani, Shweta (2022) Analisis pengaruh responsiveness, tangible, empathy, assurance dan reliability terhadap kepuasan pasien yang memediasi revisit intention di RS XYZ. Masters thesis, Universitas Pelita Harapan.
Regina, Stephanie (2022) Faktor-faktor yang memengaruhi purchase intention pada brand Dior di Indonesia. Masters thesis, Universitas Pelita Harapan.
Jacob, Michael Rusiviro (2022) Faktor-faktor yang mempengaruhi niat pembelian kembali smartphone Samsung di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
Sanjaya, Niki (2022) Pengaruh celebrity attractiveness, trustworthiness, expertise, advertising credibility, brand credibility terhadap repurchase intention produk internet dan TV kabel (studi pada konsumen First Media). Masters thesis, Universitas Pelita Harapan.
Saputri, Vera Valentine (2022) Pengaruh perceived crowding, perceived health risk, trust, reputation, self-confidence, dan familiarity terhadap revisit intention pada generasi milenial dan gen-z di Puskesmas XYZ. Masters thesis, Universitas Pelita Harapan.
Novita, Marine (2022) Pengaruh site reputation, information quality, customer trust, customer satisfaction dan customer loyalty terhadap repurchase intention dan wom intention di rumah.com. Masters thesis, Universitas Pelita Harapan.
Theodora, Ellen (2022) Pengaruh surveillance, social interaction, information sharing, remuneration dan entertainment terhadap re-visit intention pada Clinic de Votre Peau. Masters thesis, Universitas Pelita Harapan.
Suprapto, Yogi Mandala (2022) Analisi pengaruh kegiatan pemasaran terhadap ekuitas merek berbasis pelanggan di rumah sakit (studi kasus: RS Seto Hasbadi). Masters thesis, Universitas Pelita Harapan.
Giovani, Cavin (2022) Pengaruh faktor easiness, quality of service, price, quality of information, brand image, secure transaction, dan promotion terhadap purchase decision di Tokopedia di Jakarta. Masters thesis, Universitas Pelita Harapan.
Cyntya, Carin (2022) The Effect of credible online review and brand equity dimension towards Bio Beauty Lab's customer satisfaction. Masters thesis, Universitas Pelita Harapan.
Leonie, Cindy (2022) Faktor - faktor yang mempengaruhi brand equity di puskesmas kecamatan Kelapa Gading. Masters thesis, Universitas Pelita Harapan.
Alawiah, Wiwi (2022) ANALISA PENGARUH DARI CITRA MEREK, HARGA, KEPERCAYAAN, KEMUDAHAN BERTRANSAKSI TERHADAP KEPUTUSAN PEMBELIAN PADA APLIKASI BUKALAPAK DI INDONESIA. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.
tanuwijoyo, jason felic (2022) Dampak dari Food Quality, Price Fairness, Perceived Value, Satifaction dan Electronic Word Of Mouth pada Makanan Organik SaladStop Plaza Indonesia. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.
Budiman, Jeremy Andrew (2022) Faktor-faktor yang mempengaruhi purchase intention dari green products di dalam konteks social media marketing. Bachelor thesis, Universitas Pelita Harapan.
Gozali, Alvin Bernadi (2022) PENGARUH ELECTRONIC WORD OF MOUTH (E-WOM), BRAND IMAGE, PRODUCT KNOWLEDGE TERHADAP PURCHASE INTENTION PADA BRAND UNIQLO DI INDONESIA. Bachelor thesis, Universitas Pelita Harapan.
Lendra, I Wayan Mudita Adijaya (2022) PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, PERSEPSI NILAI DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN JASA ANTERAJA DI KOTA DENPASAR. Bachelor thesis, Universitas Pelita Harapan.
Wibowo, Marcell Ivan (2022) PENGARUH SERVICE QUALITY, STORE ATMOSPHERE, DAN PRICE FAIRNESS TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY EXCELSO DI JAKARTA. Bachelor thesis, Universitas Pelita Harapan.
Metasurya, Loa Wilson James Metasurya (2022) Antecedent of satisfaction and continued use intention for purchase intention of mobile legends microtransactions. Masters thesis, Universitas Pelita Harapan.
Rusli, Michele Gracia (2022) Antecedents of satisfaction and loyalty towards purchase intention of in-app purchases of Genshin Impact mobile game among Indonesian students in perspective of perceived value. Masters thesis, Universitas Pelita Harapan.
Kurniawan, Rudy (2022) Peran Instagram sebagai media sosial terhadap kepuasan dan loyalitas pasien di rumah sakit swasta. Masters thesis, Universitas Pelita Harapan.
Satyawati, Satyawati (2022) Atensenden dan konsekuensi dari kepuasan pasien di RS A Bogor. Masters thesis, Universitas Pelita Harapan.
Venesia, Venesia (2022) BRAND LOYALTY PADA MEREK H&M: PENGARUH BRAND IDENTIFICATION, SELF-IMAGE EXPRESSION, SENSE OF NATURAL ENVIRONMENT, LAYOUT, BRAND PASSION, BRAND LOVE, DAN BRAND PRIDE, DENGAN VARIABEL MODERASI CUSTOMER EXPERIENCE. Bachelor thesis, Universitas Pelita Harapan.
Thoe, Tamara Gita Pramana Putri (2022) Faktor-faktor yang memengaruhi repurchase intention pada aplikasi layanan pesan antar makanan (studi pada aplikasi GoFood). Masters thesis, Universitas Pelita Harapan.
Kadang, Grestanty Christie (2022) Pengaruh electronic word of mouth (EWOM) characteristics pada online repurchase intention dimediasi oleh perceived usefulness (studi pengguna aplikasi Sociolla di Jabodetabek). Masters thesis, Universitas Pelita Harapan.
Andrian, Giovanna Putri (2022) Pengaruh effort expectancy, perceived usefulness, information quality, social influence dan trust terhadap repurchase intention layanan GrabFood. Masters thesis, Universitas Pelita Harapan.
Andriani, Amelia (2022) Anteseden dan konsekuensi dari behavioral intention layanan telekonsultasi online Halodoc selama Covid-19. Masters thesis, Universitas Pelita Harapan.
Christine, Kezia (2022) Faktor-faktor yang memengaruhi repurchase intention pada online food delivery system ShopeeFood. Masters thesis, Universitas Pelita Harapan.
Primaturia, Cory (2022) Pengaruh kualitas e-service terhadap kepuasan konsumen yang memediasi repurchase intention dalam berbelanja online suplemen multivitamin selama masa pandemi COVID-19 di Indonesia (studi pada konsumen Tokopedia dan Shopee). Masters thesis, Universitas Pelita Harapan.
Nur, Chintya (2022) Faktor-faktor yang mempengaruhi loyalitas konsumen di Rumah Sakit Siloam Lippo Village. Masters thesis, Universitas Pelita Harapan.
Putri, Franzeska Olivia Indra (2022) Faktor-faktor yang mempengaruhi loyalitas pasien di Siloam Hospitals Kebon Jeruk. Masters thesis, Universitas Pelita Harapan.
Arouw, Crizki (2022) Analisis pengaruh brand experience, brand loyalty dan brand satisfaction terhadap brand evangelism pada apple iphone. Bachelor thesis, Universitas Pelita Harapan.
Tsabitha, Data (2022) Faktor-Faktor Yang Memengaruhi Keputusan Pembelian Konsumen Terhadap Produk Parfum HMNS. Bachelor thesis, Universitas Pelita Harapan.
Utomo, Nico Adityo (2022) Pengaruh Service Quality, Customer Satisfaction, Dan Customer Value Terhadap Customer Relationship Management Quality Pada Customer Loyalty Bengkel Resmi Yamaha Dengan Brand Image Sebagai Variabel Moderasi. Bachelor thesis, Universitas Pelita Harapan.
Suryanto, Andre (2022) Pengaruh bank experience terhadap brand equity bank BCA. Bachelor thesis, Universitas Pelita Harapan.
Tjhin, Tania (2022) Anteseden dari brand experience serta dampaknya terhadap urge to buy impulsively (studi pelanggan UNIQLO pada platform social commerce di wilayah Jabodetabek). Masters thesis, Universitas Pelita Harapan.
Monica, Christabella (2022) Pengaruh e-service quality Halodoc pada kepuasan, kepercayaan, dan retensi pelanggan di JABODETABEK pada era pandemik covid-19. Masters thesis, Universitas Pelita Harapan.
Tedja, Robert Ricardo (2022) Pengaruh brand image, service quality dan customer value terhadap kepuasan nasabah asuransi (studi pada nasabah asuransi allianz di wilayah Jakarta) = The Effect of Brand Image, Service Quality, and Customer Value on Insurance Customer Satisfaction (Study on Allianz Insurance Customers in Jakarta Area). Bachelor thesis, Universitas Pelita Harapan.
Renaldi, Ripka (2022) Faktor-faktor yang memengaruhi retensi pelanggan aplikasi Mobile Health Halodoc. Masters thesis, Universitas Pelita Harapan.
Rezano, M. Randyansa (2021) Analisa pengaruh e-service quality terhadap behavioral intention melalui e-trust dan e-satisfaction pada pelanggan Tokopedia. Bachelor thesis, Universitas Pelita Harapan.
Ignasius, Jonathan (2021) Pengaruh Aktivitas Pemasaran Media Sosial Melalui Kredibilitas Selebriti Instagram Terhadap Pembelian Impulsif Online = The Impact of Social Media Marketing Activities through Instagram Celebrity Credibility on Online Impulse Buying. Bachelor thesis, Universitas Pelita Harapan.
Lehman, Vivaldi Timothy (2021) Pengaruh customer experience terhadap word-of-mouth intention dengan mediasi community engagement pada komunitas online Tokocrypto. Bachelor thesis, Universitas Pelita Harapan.
Djuarsa, Yona Aditya (2021) Pengaruh brand experience, brand image, dan brand satisfaction terhadap brand loyalty pada pengguna Iphone di Indonesia. Masters thesis, Universitas Pelita Harapan.
Sujono, Daniel (2021) Faktor restoran cepat saji yang mempengaruhi kepuasan dan kesetiaan terhadap kepercayaan pelanggan KFC. Bachelor thesis, Universitas Pelita Harapan.
Siregar, Florentina M. Mahdalena (2021) ANTESEDEN DAN KONSEKUENSI DARI CO CREATION DAN CORPORATE SOCIAL RESPONSIBILITY PADA PELANGGAN TELKOMSEL. Bachelor thesis, Universitas Pelitah Harapan.
Puspita, Alifia Farah (2021) Peran dari central behavior, peripheral cues dan perceived e-health literacy pad continuance intention to use aplikasi Halodoc. Bachelor thesis, Universitas Pelita Harapan.
Yeremia, Nico (2021) Pengaruh e-service quality dan customer satisfaction terhadap customer behaviour pada aplikasi grabfood pada masa pandemi covid-19 = The Effect of E-Service Quality and Customer Satisfaction on Customer Behaviour in Grabfood Applications during the Covid-19 Pandemic. Bachelor thesis, Universitas Pelita Harapan.
Kalimas, Jovan (2021) Pengaruh Discount Framing terhadap Reputasi Merek dan Citra Merek pada Niat Beli Kembali dan Perilaku Aktual: Konsumen E-Commerce Bukalapak = Effect of Discount Framing On Brand Reputation and Brand Image on Repurchase Intentions and Actual Behavior: E-Commerce Bukalapak Consumers. Bachelor thesis, Universitas Pelita Harapan.
Bastyadi, Jalu Fadel (2021) Antecedent and Consequence of Netflix Subscribers' Satisfaction in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Haliem, Richardo Giovanni (2021) Anteseden dan konsekuensi dari brand trust yang dimoderasi oleh brand commitment pada pengguna Harley Davidson di Indonesia = Antecedents and Consequences of Brand Trust Moderated By Brand Commitment on Harley Davidson Users in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Handojo, Sion (2021) Pengaruh social media marketing activities terhadap brand awareness, brand image dan brand loyalty tokopedia. Bachelor thesis, Universitas Pelita Harapan.
Jusuf, Ian (2021) The impact of functional brand qualities and intangible brand qualities towards perceived value for Toyota in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Lidya, Lidya (2021) Analisis Pengaruh Social Media Usage, Electronic Word Of Mouth serta Trust sebagai Mediator terhadap Purchase Decision Involvement di Perusahaan Online Retail SOCIOLLA = Analysis of the effect of social media usage, electronic word of mouth and trust as mediator towards purchase decision involvement in SOCIOLLA online retail company. Bachelor thesis, Universitas Pelita Harapan.
Astawa, Septiadi Prakasa (2021) Pengaruh social media marketing, brand awareness, brand image terhadap brand loyalty Starbucks. Bachelor thesis, Universitas Pelita Harapan.
Setiawati, Rara Wilis (2021) Kajian kepuasan pelanggan pada gerai kopi Liberica. Studi empiris brand Liberica Coffee. Bachelor thesis, Universitas Pelita Harapan.
Marcius, Catriona Claresta (2021) Pengaruh discount framing terhadap brand reputation dan brand image yang berdampak pada purchase intention dan actual behavior pengguna Shopee. Bachelor thesis, Universitas Pelita Harapan.
Rahayu, Chindy Aulya (2021) Dampak dimensi e-service quality go-pay terhadap customer loyalty di masa pandemi melalui interaksi customer satisfaction = The impact of e-service quality go-pay dimensions on customer loyalty during the pandemic through customer loyalty interactions in the pandemic period through customer satisfaction interactions. Bachelor thesis, Universitas Pelita Harapan.
Santoso, Sania Intan (2021) Pengaruh peer influence dan media influence terhadap contingent self- esteem dan brand consciousness serta dampaknya pada purchase intention produk Louis Vuitton di Indonesia = The effect of peer influence and media influence on contingent self-esteem and brand consciousness and its impact on the purchase intention of Louis Vuitton products in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Gani, Albertus Giovanni (2021) Determination of word of mouth in online brand communities. Masters thesis, Universitas Pelita Harapan.
Tifani, Tifani (2021) Faktor-faktor yang memengaruhi pembelian impulsif konsumen Indomaret di Indonesia = Factors affecting impulse buying of consumers at Indomaret in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Hendrawan, Eka Putra (2020) The influence of global identity and dimensions of luxury good on customer purchase intention = Pengaruh identitas global dan dimensi dari produk mewah terhadap minat beli konsumen. Bachelor thesis, Universitas Pelita Harapan.
Salim, Firstania Jeany (2020) Anteseden dan konsekuensi dari emosi positif pelanggan pada perusahaan Sogo Department Store Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Tedja, Jessica (2020) Faktor-faktor yang memengaruhi pembelian impulsif pelanggan dalam supermarket Ranch Market. Bachelor thesis, Universitas Pelita Harapan.
Aprichila, Brenda (2020) Faktor-faktor yang mempengaruhi pembelian impulsif pelanggan pada Marketplace Shopee. Bachelor thesis, Universitas Pelita Harapan.
Oktaviany, Fransiska (2020) Pengaruh kualitas pelayanan perawatan kesehatan dengan kepuasan pasien pada instalasi rawat inap di rumah sakit umum daerah dr.Abdul Aziz = Effect of quality of health care with inpatient satisfaction on regional public hospitals dr. Abdul Aziz. Bachelor thesis, Universitas Pelita Harapan.
Sutardi, Evan Reinaldo (2020) The effect of global identity towards customer purchase intention of apple products with perception of luxury value as the mediating variable in Jabodetabek. Bachelor thesis, Universitas Pelita Harapan.
Oktavia, Heni (2020) ANTESEDEN DAN KONSEKUENSI DARI EMOSI POSITIF PELANGGAN PADA PERUSAHAAN INDUSTRI RITEL DI TRANSMART INDONESIA = ANTESEDENTS AND THE CONSEQUENCES OF CUSTOMER POSITIVE EMOTIONS IN THE RETAIL INDUSTRY COMPANY IN TRANSMART INDONESIA. Bachelor thesis, Universitas Pelita Harapan.
Soeparman, Eko (2020) Faktor-faktor dari fast-food service quality yang mempengaruhi kepuasan dan konsekuensinya terhadap kepercayaan pelanggan A&W Jakarta. Bachelor thesis, Universitas Pelita Harapan.
Fiorencia, Cynthia (2020) Pengaruh kualitas dayanan, kualitas makanan dan suasana toko terhadap kepuasan dan kepercayaan pelanggan Burger King di Jakarta. Bachelor thesis, Universitas Pelita Harapan.
Chuatan, Billy Macklin and Anwar, Elizabeth Cyntia and Wijaya, Prajna (2020) Anteseden dan konsekuensi dari customer commitment pada customer sepatu Nike. Bachelor thesis, Universitas Pelita Harapan.
Novita, Novita and Caroline, Stacyana and Chenthia, Theresia (2020) Ansteseden dan konsekuensi dari behavioral Intention dalam re-adopsi Halodoc. Bachelor thesis, Universitas Pelita Harapan.
Tanay, Reinaldi and Makarau, Excell and Wiratama, Jeremy Iron (2020) Analisa pengaruh harga, kualitas pelayanan dan kepercayaan terhadap pelanggan Go-jek. Bachelor thesis, Universitas Pelita Harapan.
Wirawan, Florencia (2020) Analisis kualitas management eksternal instalasi gawat darurat rumah sakit tersier terhadap kepuasan dan niat berperilaku pasien melalui pendekatan kerangka kerja 6Q. Masters thesis, Universitas Pelita Harapan.
Viven, Viven (2020) Faktor-faktor yang memengaruhi pembelian impulsif pelanggan di department store AEON. Bachelor thesis, Universita Pelita Harapan.
A., David Samuel (2020) Pengaruh ketaatan, isu etis, sikap terhadap ketaatan hukum terhadap perilaku dan dampaknya pada minat beli produk imitasi sepatu adidas = The effect of religiosity, ethical concern, attitude toward lawfulness on attitude toward behavior and its impact on interests to purchase the imitation of adidas shoe products. Bachelor thesis, Universitas Pelita Harapan.
Fidelia, Grace and Beatrice, Aileen (2020) Pengaruh product quality dan word of mouth terhadap purchase intention di Sephora.com. Bachelor thesis, Universitas Pelita Harapan.
Cornelius, Cornelius and Kusnandar, Diovanda and Gunawan, Willy (2020) Pengaruh perceived ease of use dan perceived usefulness terhadap kepercayaan dan niat penggunaan aplikasi tokopedia. Bachelor thesis, Universitas Pelita Harapan.
Lidiani, Lidiani and Utomo, Michelle and Chandra, Thalia Yasmine (2019) Faktor-faktor yang memotivasi pelanggan untuk mengadopsi layanan click & collect dan home delivery = Factors that motivate online shoppers to adopt click & collect and home delivery. Bachelor thesis, Universitas Pelita Harapan.
Jonathan, Jefta Julian and Octavia, Cindy and Halik, Brittney Elissa Dwilestari (2019) Pengaruh brand experience terhadap customers' brand loyalty dan dampaknya terhadap brand equity. Bachelor thesis, Universitas Pelita Harapan.
Kuswara, Devina and Gunarso, Michelle Alvina and Alvindo, Willsye (2019) The analysis of factors affecting return behavior at Uniqlo Indonesia in context of fast fashion company. Bachelor thesis, Universitas Pelita Harapan.
Tanujaya, Ramotti Calvien and Mashill, Shari (2019) Brand communication, brand image, and brand trust effect towards brand loyalty for iPhone x. Bachelor thesis, Universitas Pelita Harapan.
Castowo, Otto and Adrian, Jessica Giovanni and Hanjaya, Bellyna (2019) Dampak komunikasi dalam Instagram terhadap minat belanja pada merek Starbucks, Uniqlo dan Grab. Bachelor thesis, Universitas Pelita Harapan.
Alexandra, Clara and Aveline, Felicia and Natasya, Priscilla (2019) Pengaruh faktor-faktor dari healthcare core service delivery terhadap customer satisfaction dan dampaknya terhadap behaviour loyalty di Siloam Hospitals Lippo Village. Bachelor thesis, Universitas Pelita Harapan.
Susanto, David Evan and Cohen, Stanley (2019) Pengaruh credibility, attractiveness, dan power celebrity endorsement terhadap brand image dan dampaknya kepada purchase intention (kasus pada produk smartphone OPPO). Bachelor thesis, Universitas Pelita Harapan.
Agustine, Melissa (2019) Pengaruh visual merchandising terhadap impulse buying behavior (Studi : Miniso Supermall Karawaci). Bachelor thesis, Universitas Pelita Harapan.
Tanjaya, Andika Cipta and Wu, Stanley Aldovino and Sunarjo, Yuhanes (2019) Pengaruh service quality terhadap loyalty yang dimoderasi customer satisfaction Grab-Bike = The effect of service quality toward loyalty moderated by Grab-Bike customer satisfaction. Bachelor thesis, Universitas Pelita Harapan.
Nathanael, Jason and Gunawan, Jenifer (2019) Faktor-faktor yang mempengaruhi kepuasan dan pembelian kembali di Zalora. Bachelor thesis, Universitas Pelita Harapan.
Gunawan, Jenifer (2019) Faktor-faktor yang mempengaruhi kepuasan dan pembelian kembali di zalora. Bachelor thesis, Universitas Pelita Harapan.
Sutomo, Sandy Ferrando (2019) “Pengaruh brand association, brand loyalty, brand awareness, dan brand image terhadap brand equity tokopedia”. Bachelor thesis, Universitas Pelita Harapan.
Pratama, Guntala Putra Ongko (2019) Pengaruh price image, brand image, perceived risk, dan store image perception terhadap purchase intention smartphone apple. Bachelor thesis, Universitas Pelita Harapan.
Kwang, Oh Kyung (2019) Porter’s five forces analysis of pt. Kles indo jaya. Bachelor thesis, Universitas Pelita Harapan.
Irawan, Robby (2019) Pengaruh corporate social responsibility, social media marketing, store environment, sales promotion, dan perceived value terhadap purchase decision konsumen Under Armour Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Cahyadi, Kevin (2019) Pengaruh corporate social responsibility, social media marketing, store environment, sales promotion, dan perceived value terhadap purchase decision konsumen Uunder Armour Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Poernama, Nadya Priguna (2019) The effect of traditional media and social media communication on purchase intention mediated with brand equity of Coca-cola of millennials. Bachelor thesis, Universitas Pelita Harapan.
Suryadi, Elwen (2019) Pengaruh pengetahuan kewirausahaan dan motivasi berwirausaha terhadap minat berwirausaha pada mahasiswa manajemen fakultas ekonomi Universitas Pelita Harapan. Bachelor thesis, Universitas Pelita Harapan.
Teoberto, Viliske (2019) Faktor - faktor yang memengaruhi pembelian impulsif di Miniso = Factors influencing impulse buying behaviour in Miniso. Bachelor thesis, Universitas Pelita Harapan.
Febriani, Gabriella Pietra (2018) The analysis of digital branding: roles of social media and brand community in customer engagement for millenials market (study in local coffee shops) = Analisis digital branding: peran media sosial dan komunitas merek dalam keterlibatan pelanggan untuk pasar milenial (studi di kedai kopi lokal). Bachelor thesis, Universitas Pelita Harapan.
Lavena, Elyka (2018) Pengaruh satisfaction dan self-efficacy terhadap customer loyalty pada aplikasi mobile shopee di Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Leksono, Joanna Gracia (2018) Pengaruh toe framework terhadap social media adoption pada UMKM Gading Serpong. Bachelor thesis, Universitas Pelita Harapan.
Kuswandi, Steffani (2018) Faktor - faktor yang memengaruhi repurchase intentions pada maskapai penerbangan lion air = Factors affecting repurchase intentions of lion air airlines. Bachelor thesis, Universitas Pelita Harapan.
Permartasari, Kartika (2018) Pengaruh atribut celebrity endorser terhadap brand image dan purchase intention produk Innisfree. Bachelor thesis, Universitas Pelita Harapan.
Syahputra, Agung Budi (2018) Pengaruh atribut celebrity endorser terhadap brand image dan purchase intention produk Innisfree. Bachelor thesis, Universitas Pelita Harapan.
Prabowo, Andrian (2018) Pengaruh atribut toko pada customer experience dan customer engagement konsumen Uniqlo Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Alfred, Ricky (2018) Pengaruh atribut toko pada customer experience dan customer engagement konsumen Uniqlo Indonesia = The effect of store's attributes on customer experience and customer engagement of uniqlo's customer in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Wahyuni, Krisna (2018) Pengaruh search convenience, evaluation convenience, transaction convenience, possesion convenience, dan post-purchase convenience terhadap consumption experience dan continued usage intention dalam m-shopping Shopee = Influence of search convenience, evaluation convenience, transaction convenience, posession convenience, and post-purchase convenience to consumption experience and continued usage intention in m-shopping Shopee. Bachelor thesis, Universitas Pelita Harapan.
Wicaksono, Daniel Mukti (2018) Pengaruh search convenience, evaluation convenience, transaction convenience, possesion convenience, dan post-purchase convenience terhadap consumption experience dan continued usage intention dalam m-shopping Shopee = Influence of search convenience, evaluation convenience, transaction convenience, possession convenience, and post- purchase convenience to consumption experience and continued usage intention in m-shopping Shopee. Bachelor thesis, Universitas Pelita Harapan.
Govani, Yoan Natalia (2018) Analisis green purchase intention: pengaruh consumer guilt, self-monitoring, dan perceived consumer effectiveness = Green purchase intentionanalysis: the effect of consumer guilt, self-monitoring, and perceived consumer effectiveness. Bachelor thesis, Universitas Pelita Harapan.
Novianti, Fiona (2018) Analisis purchase intention terhadap produk smartphone yang dipengaruhi attitude berdasarkan = Consumer's purchase intention analysis of smartphone influenced by attitude based on e-wom source, neutral/third party source, and manufacture source. Bachelor thesis, Universitas Pelita Harapan.
Thenderan, Charlie (2018) Analysis of online post-purchase customer experience (OPPCE) that affects customer satisfaction leading to repurchase intention. Bachelor thesis, Universitas Pelita Harapan.
Hartato, Tommy (2018) Analysis of online post-purchase customer experience (OPPCE) that affects customer satisfaction leading to repurchase intention. Bachelor thesis, Universitas Pelita Harapan.
Wijaya, Johan Prapta (2018) Faktor-faktor yang memengaruhi variabel intention to purchase yang dimediasi oleh variabel attitude dan intention to engage. Bachelor thesis, Universitas Pelita Harapan.
Sumardi, Jessica (2018) The Impact of social media influencers source credibility towards millenial consumers online purchase intention. Bachelor thesis, Universitas Pelita Harapan.
Halim, Caroline (2018) Pengaruh customer based brand equity terhadap kesetiaan merek pelanggan H&M di Tangerang. Bachelor thesis, Universitas Pelita Harapan.
Riyadi, Bernald Adam (2018) Pengaruh iklan video di ponsel pintar terhadap perilaku konsumen = The influence smartphone video advertising toward consumer behaviour. Bachelor thesis, Universitas Pelita Harapan.
Handy, Handy (2018) Pengaruh iklan video di ponsel pintar terhadap perilaku konsumen = The influence smartphone video advertising toward consumer behaviour. Bachelor thesis, Universitas Pelita Harapan.
Mutiara, Novrista (2018) Pengaruh sifat pelanggan (customer traits) dan faktor situasional (situational factors) terhadap pembelian impulsif (impulse buying) pada toko H&M. Bachelor thesis, Universitas Pelita Harapan.
Sevtanu, Ronald Pratama (2018) Pengaruh program loyalitas, kepuasan konsumen, dan kepercayaan konsumen terhadap loyalitas konsumen di supermarket Aeon BSD Tangerang = The impact of loyalty program, customer satisfaction, and customer trust toward customer loyalty in supermarket AEON BSD, Tangerang. Bachelor thesis, Universitas Pelita harapan.
Widyawati, Widyawati (2018) Analisis faktor-faktor yang mempengaruhi revisit intentions pada Liberica Coffee Cafe Gandaria City = Analysis of the factor affecting revisit intentions on Liberica Coffee Cafe Gandaria City. Bachelor thesis, Universitas Pelita harapan.
Jessica, Emily (2018) Pengaruh kualitas pelayanan dan harga terhadap kepuasan konsumen dan loyalitas konsumen / Effect of service quality and price on customer satisfaction and consumer loyalty. Bachelor thesis, Universitas Pelita harapan.
Wijaya, Christianto (2018) Pengaruh kualitas pelayanan dan harga terhadap kepuasan konsumen dan loyalitas konsumen = Effect of service quality and price on customer satisfaction and consumer loyalty. Bachelor thesis, Universitas Pelita harapan.
Khumarga, Ridge Romario (2018) Pengaruh persepsi kualitas pelayanan terhadap persepsi nilai, kepuasaan pelanggan, dan loyalitas pelanggan bengkel Toyota Auto 2000 Jabodetabek = Influence of perceived service quality to perceived value, customer satisfaction, and customer loyalty on Toyota Auto 2000 workshop at Jabodetabek. Bachelor thesis, Universitas Pelita harapan.
Muliono, Lewis (2018) Analysis of PT Golden Muliono Pratama in customer acquisition and customer retention. Bachelor thesis, Universitas Pelita harapan.
Iskandar, Hengky (2017) Analisis pengaruh brand image, perceived price, trust dan value terhadap behavioral intention pengguna Smartphone Samsung Galaxy S8. Bachelor thesis, Universitas Pelita Harapan.
Putra, Adrian (2017) Pengaruh e-service quality, kepuasan dan kepercayaan terhadap loyalitas pelanggan uber. Bachelor thesis, UNSPECIFIED.
Arnando, Willy (2017) Pengaruh e-service quality, kepuasan dan kepercayaan terhadap loyalitas pelanggan uber. Bachelor thesis, UNSPECIFIED.
Ekaputra, Vincent (2017) Utaut2 influencing the behavioral intention and the effect to customer satisfaction of purchasing airline tickets via internet. Bachelor thesis, UNSPECIFIED.
Wenika, Wenda (2017) Utaut2 influencing the behavioral intention and the effect to customer satisfaction of purchasing airline tickets via internet. Bachelor thesis, UNSPECIFIED.
